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DoubleTree by Hilton Hotel Atlanta Airport

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859 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Atlanta Airport
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Showing 840: English reviews
birmingham al
Reviewed 18 October 2016

I attended a 3-day conference that was being held at the hotel. Like most properties in the area, the building was old but they renovations were excellent. Contemporary decor with interesting artwork and lighting in public areas. Did not get a chance to dine at the restaurant seeing that meals were included in the conference. The staff however was very...

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Helpful?
Thank oldschoolgirl
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear oldschoolgirl, We are glad that you enjoyed your stay and look forward to hosting your conference next year. Rick

Fort Hood, Texas
Reviewed 16 October 2016

Valet service misuses handicap spaces and blocks off parking for their own use from legitimate handicap individuals. Other than that no significant uses and I would rate this property one notch higher.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sean K
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Sean K, I am sorry to hear your difficulty in parking. I will speak to our valet service to correct any misuse. Rick

Washington DC, District of Columbia
Reviewed 12 October 2016

This hotel was OK. Room met standard, and staff was friendly. It has a bar but no restaurant. It has free internet for HHonors members. Pretty low rate, too. It seemed like a former lower level place that was upgraded.But, unlike the Hilton Airport that had sound proof glass, this one was just the opposite: one can hear the all...

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Helpful?
2Thank Paul T
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

PaulT, thanks for the post We are glad that your room met your standard. I apologize for the noise you experienced. Rick

Orlando, Florida
Reviewed 12 October 2016

Cold check in agents, poor AM housekeeping supervisor, Room not ready until 6pm With digital check in, nice room, nice Breakfast staff, nice Manager Terrance. I Worked at Dtree MCO front desk/night audit/MOD in FL MCO...this was shameful and embarassing stay so I Will not likely return.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank 505melinal
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear 505melinal Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Reviewed 9 October 2016 via mobile

This location does not hold the Hilton Standard I have come to expect as a seasoned business traveler. If you must stay here, I do not recommend rooms on any floor except 6 and 7, the Hilton Honors floor. I had to change rooms due to a leaky (more like running nonstop) bath tub. Good luck finding anyone at the...

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Helpful?
1Thank Geoffrey v
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Geoffrey v We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Reviewed 9 October 2016 via mobile

Went to their website to reserve a room. Information was put in for one date and it said hurry only one room left, got confirmation for the next date. Called to cancel the reservation and was told it was with Expedia. No where does their website mention Expedia. The male clerk who answered the phone was a pompous jerk. Another...

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Helpful?
Thank Amy903
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Amy903 Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

Birmingham, AL
Reviewed 5 October 2016

My room was clean and comfortable at check in. Front desk staff and breakfast crew friendly and pleasant to deal with. Breakfast food was ok. Fresh eggs would be nice. Rude lady at checkout. Front desk may not be her calling because she checked in a friend of mine who felt the same way about her checkin experience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank kinkytop
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear kinkytop, thanks for the review, Happy that you found your room to be clean and comfortable, I apologize for your experience at our front desk. RIck

grand haven
Reviewed 3 October 2016 via mobile

Nice king bed in our room, I slept very well. Room service was great for breakfast...good coffee and the yogurt parfaits were delicious! Nice showers and great wifi! Quiet and very comfortable in a large room.

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Helpful?
Thank Ozymandias473
Reviewed 30 September 2016

I had the most horrible experience at this hotel. I checked in on September 24th and accidentally left my keys on the table near the elevator. I asked the front desk if any keys were left and they told me no keys were returned. I checked my car and my keys weren't there. My friends and I asked the front...

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Helpful?
2Thank Shemeaka R
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Shemeaka R We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Yonkers, New York
Reviewed 29 September 2016

My room has no garbage bin in it. Housekeeping just put garbage bags in my room each day. The pillows were wet and soggy smelling. My toilet kept getting clogged and the front desk agent was annoyed at the fact that I kept calling. The pool and hot tub were full of leaves and dead bugs! I will not stay...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Nburreell1210
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Nburreellas10, I appreciate you taking the time to post your review. I certainly apologize that you did not enjoy your stay. We could have and should have done a better job! No excuse for not having a trash bin in your room. I would like to make it right with you , please contact me at rick.burnette@hilton.com Regards Rick

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Hilton Atlanta Airport
Hilton Atlanta Airport
#85 of 172 in Atlanta
1,578 reviews
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
DoubleTree Atlanta Airport is 1 mile from the Hartsfield Jackson Airport and only 7 miles from downtown Atlanta. We're close to both the Georgia Convention Center and Delta World Headquarters. We offer dining for breakfast, lunch and dinner at our Seasons Bakery and Grill and in-room dining. We have ample event space. Other amenities include complimentary WiFi, a pool, a fitness center and a business center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Atlanta Airport

Address: 3400 Norman Berry Drive, Atlanta, GA 30344
Region: United States > Georgia > Atlanta
Price Range: ₹ 7,751 - ₹ 11,985 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Atlanta Airport 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Doubletree Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Atlanta Airport staff and other travellers.
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Philadelphia, Pennsylvania
over a year ago
over a year ago
Philadelphia, Pennsylvania
over a year ago
wales

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Questions? Get answers from DoubleTree by Hilton Hotel Atlanta Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms close to the elevators are noisy.”
 of 5 bubbles MontrealLouis007, 18 Jan 2017 | Read review
“Room 615 is very nice and pleasant”
 of 5 bubbles gustavog893, 9 Dec 2016 | Read review
“Get a room facing away from the airport”
 of 5 bubbles paultS1550EC, 12 Oct 2016 | Read review
“Choose a higher floor, away from elevator and vending. Note that one side faces the airport.”
 of 5 bubbles MWD20, 20 Sep 2016 | Read review
“I personally like a higher floor. Because it is an airport hotel, you might hear planes, but I did not find it a distraction.”
 of 5 bubbles MJBaer, 24 Aug 2016 | Read review
5 of 5