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DoubleTree by Hilton Hotel Atlanta - Buckhead

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1,013 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Atlanta - Buckhead
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Showing 990: English reviews
atlanta, United States
Reviewed 3 weeks ago

Great stay, live music in lobby, friendly staff. No complaints about this hotel. Traveling for business and this is a company preferred hotel. I was happy with the location and never felt unsafe.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank laurendT3688XZ
United States
Reviewed 4 weeks ago

The staff is very accommodating and welcomes you with a smile on each passing by the front desk. The staff was very friendly and apologetic for a system keying issue upon arrival. Rooms are OK appear to be outdated. The AC can be disturbing for light sleepers. The bedding was clean and very comfortable. The drain in the tub however...

Review collected in partnership with DoubleTree by Hilton
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Thank D6521YZchristineb
Griffin, Georgia
Reviewed 4 weeks ago

Usually a Doubletree is a solid pick. Not this time. Room wasn't ready. The key system failed for a large number of guests on the first night and the fix was sloooooow. The tub drain was clogged and housekeeping left anywhere from one to three washcloths each day (two is a minimum). The staff tried, but it was easy to...

Review collected in partnership with DoubleTree by Hilton
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Thank pagur
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

Dear pagur Im truly sorry about your experience this past stay. Our new key system did have issues but is working just fine now. I hope this doesn't hinder you from staying again in the future. Thank you for your business and your comments.

Reviewed 4 weeks ago

1. This hotel location is missed managed. Hotel check-in took over an hour due to the room keying system being down. 2. Although the room was as expected. I am physically handicap and visibly on crutches...the staffed placed me in the 1st floor were the rooms could only be accessed by stairs. I was told that the hotel was fully...

Review collected in partnership with DoubleTree by Hilton
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Thank Emmanuel C
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

Emmanuel C, I'm very sorry to hear of the issues you encounter at our hotel. Its our goal to insure our guests have the best experience as possible. Please accept my apology for us falling short during your stay. I will share this with the team and use this as a training opportunity. I hope if your in the area...

Forest Lake, Minnesota
Reviewed 4 weeks ago

checking in/out there was one person working with a line of 3or4 deep waiting up to 15 minutes. Seem to always be having trouble with their computers. Many people were coming down because their keys to the room didn't work. TV reception has been an ongoing problem. We were never given our breakfast coupons at check-in. There are no refrigerators...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank K9111HOdavidd
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

K9111HOdavidd, Thank you for your patience as our new key system had issues during your time with us. I'm happy to report that the system is working like a gem! I'm sorry I didn't get a chance to speak with you prior to you leaving. I hope that if your in the area in the future you will give us...

Pittsburgh, United States
Reviewed 4 weeks ago

planning on paying with the credit card you reserved the room on but forgot to bring it with you? not going to happen. try reversing it. double charges and more than what was promised. total nightmare. construction noise while sitting through meetings and the mirco phone never worked right.

Review collected in partnership with DoubleTree by Hilton
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Thank 555brandonf
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

555brandonf, I'm very sorry that you could not use the card you reserved your room with and had to physically provide one to the front office. We do this so that we insure that the card members information is safe. Please contact me if your double charges have not been removed as I would be more than happy to make...

Reviewed 4 weeks ago

This would be my second stay at this DoubleTree in Buckhead. Both times I have been treated with great service and recognized as a Gold member. I arrived late and Mr. Knowledge was the first gentleman that helped me check in and start off a great stay. I used the great shuttle service driven by Robert, he dropped me off...

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Helpful?
Thank Nonye E
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

Nonye E Thank you for the wonderful comments! Your loyalty to the Hilton Brand as well as your business is very important to us. I will be sure to share this with the team members mentioned. See you soon!

Reviewed 4 weeks ago via mobile

I had previously reviewed this hotel a few months ago and it was not flattering to say the least. There were a few bright spots in that visit and many not so much. However, during that same stay I was called by the front desk manager, Abby, who really wanted to make things right. I should add that this was...

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Helpful?
Thank Nick M
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

Hi Nick M, Thank you for commenting on your stay and our wonderful team members! I love reading and sharing these with them. Thank you for taking the time to comment and thank you for staying with us! See you again...SOON! Safe travels,

Upper Marlboro, Maryland
Reviewed 4 weeks ago

I am a Hilton's Diamond member and used to like staying with them. My experience in Buckhead will probably make me cancel all reservations going forward and stick with Marriott. Because I travel, I sometimes have last minute changes. I cancelled this reservation in the app around 1 PM or so, early enough before the 6 PM deadline. The reservation...

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Helpful?
Thank Benita Y
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

Benita Y, Thank you for the feedback on your recent stay. I can see why you would be frustrated based on your comment. I can assure you that your loyalty to the Hilton Brand as well as your business is very important to me. If this has not been cleared please contact me personally so that I can assist you....

Reviewed 5 weeks ago

The staff is not interested at all. they will not do basic checks. The last time, they gave me the wrong key, then sent me up and down 3 times with all my luggage. said that the engineer will come up. sent him to wrong room. Missed a meeting for all thsi

Review collected in partnership with DoubleTree by Hilton
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Thank 989shalinig
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review

989shalinig, Thank you for your comments and I'm extremely sorry that you did not enjoy this stay with us. We just recently upgraded our key system and also now offer digital check in. Please accept my apology for the issues you encountered. Your comments and business is very important to us. We hope you will give us another a chance...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Save with the hotel’s complimentary shuttle to locations within 3 miles of the DoubleTree by Hilton Hotel – Atlanta Buckhead. You'll be greeted with a warm DoubleTree chocolate chip cookie upon arrival. Select from upscale guest rooms and suites all within walking distance to dining and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Atlanta - Buckhead

Address: 3342 Peachtree Rd NE, Atlanta, GA 30326-1024
Region: United States > Georgia > Atlanta > Buckhead
Price Range: ₹ 8,745 - ₹ 18,461 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta - Buckhead 3.5*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hilton Hotels Direct, Hotels.com, HotelsforEveryone, Priceline, Orbitz, Travelocity, Cancelon, TripOnline SA, Cheap Tickets, Evoline ltd, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel Atlanta - Buckhead reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Atlanta Buckhead
Doubletree Atlanta
Atlanta Doubletree
Hotel Style:
#80 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Atlanta - Buckhead staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Atlanta - Buckhead staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel only has 6 floors”
n0nyee, 23 Mar 2017 | Read review
“Stay away from this hotel”
AnimeshKumar, 6 Mar 2017 | Read review
“I would suggest NOT checking in online if you are an HHonors member, but then again based on my experience I had , I would avoid.”
nickm20142014, 24 Jan 2017 | Read review
“Ask for extra towels before you get to the room, we were only provided two for a double occupancy room.”
mrsharay, 16 Jan 2017 | Read review
“If you're on the back side next to the garage the garbage truck comes at 5:47 on Tuesdays”
Awesomeaustin, 6 Nov 2016 | Read review
5 of 5