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The Westin Atlanta Airport

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1,149 Reviews from our TripAdvisor Community

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Showing 1,116: English reviews
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Atlanta
Reviewed yesterday NEW

There was and still is confusion about my billing for the night regarding parking , incidental fees, and state use fees. I was not able to get cleared up before I left. I will be checking my credit card bill to see what actually is being charged. I've stayed here before and been satisfied, but this time, I didn't feel...

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Helpful?
Thank AtlantaG123
Raleigh, North Carolina
Reviewed yesterday NEWvia mobile

I stayed at the Westin due to attending a conference that was being held there and did wanted to have to fight Atlanta traffic to make it on time every morning. A lot of different things were going on at the hotel so it was really busy. When booking, I was put in a block of rooms that had been...

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Helpful?
Thank Jamie B
Houston, Texas
Reviewed 3 days ago NEW

I've never had a bad experience in a Westin, and this one is no exception. Everytime I fly out of ATL I stay at this Westin. I love the proximity to the airport and the easy shuttle service. The rooms are clean, comfortable, and possessing most Westin amenities. Note: don't expect a bathrobe, which is a pity. I always order...

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Thank Cbv963
Reviewed 1 week ago via mobile

The staff was nice and helpful. The cost was good and the amenaties were great. The restaurant staff was nice ans informed. Front desk agents were polite and helpful. Room and restroom was kept clean.

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Helpful?
Thank christie j
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Thank you, Christie, for your valued feedback. We are delighted that you had a great experience and were provided with exceptional service during your stay. We hope to welcome you again on your next visit to Atlanta. Be well.

Columbus, Ohio
Reviewed 1 week ago

Fantastic hotel and staff! 1) This airport hotel has on-time shuttle bus which runs every 20 minutes on the hour 2) Fast check in. When front desk saw 3 people in line, they opened new check in counter. 3) We ask to switch room, and it was handled very quickly and courteously. 4) Room was pretty new and bathroom was...

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Helpful?
Thank sftong
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and sharing your feedback. We're delighted our staff provided you with a warm welcome and exceptional service. We have shared your comments with our staff as an example of how we strive to "WOW" our guests every day. We hope to have an opportunity to welcome you again. Be well.

Toronto, Canada
Reviewed 1 week ago via mobile

Westin at Atlanta airport is great place for short stay. The room was clean and adequately sized. The washroom was neat as with any Westin hotel. However, when compared to other Westin hotels the amenities on site are shy from being to the standard. The onsite restaurant (Cecilia southern table) is clearly not up to the standards that I have...

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Helpful?
Thank A Y
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for staying with us and sharing your comments. Our goal is to exceed every guest's expectations. You indicated that you enjoyed your stay overall but that we have some areas that need improvement. Regarding the food that was served in Cecilia's, we have reviewed your comments with our Executive Chef to insure our food is always...

Utrecht, The Netherlands
Reviewed 1 week ago

So yeah... an airport hotel... Normally I don't stay here for much longer than 1 or 2 nights, but sometimes you don't have a choice.... Let me start by saying that the staff was really friendly and helpful, and that is what this hotel needs as it doesn't have much else to go on: it needs a bit of updating!...

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Helpful?
Thank Karen B
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day Karen B, Thank you for choosing to stay with us and sharing your feedback. We are delighted our staff provided you with such warm and friendly service. We are sorry the HVAC unit was noisy which was disruptive to your stay. We are reviewing this with our Director of Engineering to insure that our rooms are maintained to...

Huntsville, Alabama
Reviewed 1 week ago

This place is amazing... But could use an update or two. But with all the amenities, you forget the slightly outdated rooms. The waiting area has a bar and restaurant (bar foods and a few other options). The great part is the waiting area/lounge with multiple flat screens showing different channels. This place also has a list of restaurants whereas...

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Helpful?
Thank popefriedman
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and sharing your positive feedback. We're delighted that you enjoyed your stay and were provided with such exceptional customer service. We hope to welcome you again should your travels bring you back to Atlanta. Be well.

Detroit
Reviewed 1 week ago via mobile

I met friends here for a social group convention for the weekend; the hotel is OK, a bit older for a Westin hotel. It was clean and the staff impressed me more than the food or decor. Our room had an issue with the air conditioner and the front desk insisted the repairman could not come but he heard it...

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Helpful?
Thank Janell K
WestinATLAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day Janell, Thank you for choosing to stay with us and for sharing your feedback on Trip Advisor. We're delighted that our staff provided you with professional and courteous service. We are sorry for any inconvenience because the escalators were not working during your stay. Our service team is currently working on a replacement part so we can restore...

Reviewed 2 weeks ago via mobile

This Westin has the classic elements of any Westin - it smells like a Westin, has a good restaurant & bar and nice Heavenly beds, BUT, it could use a bit of an update. The carpeting in the hallways is a little worn & stained. The bathroom was quite small, even though the room was spacious. The couch in my...

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Helpful?
Thank Jackie O
WestinATLAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day Jackie O, Thank you for choosing to stay with us and share your feedback. We are glad that our staff and "Heavenly" amenities exceeded your expectations. Regarding your comments on the condition of the carpet and furniture, we are disappointed that they were not cleaned and maintained to Westin's high standards. We have reviewed your comments with our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A short complimentary shuttle ride from Hartsfield International Airport, The Westin Atlanta Airport is adjacent to major interstates I-85 and I-285 and just down the road from Georgia International. ... more   less 

Additional Information about The Westin Atlanta Airport

Address: 4736 Best Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: ₹ 9,611 - ₹ 15,727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Atlanta Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
The Westin Atlanta Airport Hotel Atlanta
Atlanta Westin
Hotel Style:
#28 Luxury Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Atlanta Airport staff and other travellers.
7 questions
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Carrollton, Georgia
4 months ago
Philadelphia, Pennsylvania
over a year ago
11 days ago

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Questions? Get answers from The Westin Atlanta Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“anything away from an aircon unit.”
 of 5 bubbles karenbB376ON, 9 Feb 2017 | Read review
“No car needed. shuttle or taxi. Higher floors quieter - less busy. Elevator is fast. restaurant is on 1st floor. Check out Library...”
 of 5 bubbles popefriedman, 9 Feb 2017 | Read review
“they were all good”
 of 5 bubbles mlesser1, 17 Jan 2017 | Read review
“Upper floors are probably quieter, though we were so tired, I heard nothing.”
 of 5 bubbles Joyful1, 11 Jan 2017 | Read review
“Go somewhere else”
 of 5 bubbles Dcaillier, 8 Jan 2017 | Read review
5 of 5