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The Westin Atlanta Airport

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27 Reviews from our TripAdvisor Community

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Showing 27: English reviews
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Anniston, Alabama
Reviewed yesterday NEWvia mobile

My husband had the opportunity to stay at the Westin on business, he was there for a week. Immediately he noticed he was itching when he climbed into the bed, after pulling the bed sheets back he noticed what appeared to be mold on them. The hotel sent house keeping to change them. Upon check out my husband asked for...

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Helpful?
Thank AmyAdventurer
Dallas, TX
HOTEL’S FAVOURITE REVIEW
Reviewed 14 March 2017 via mobile

We got stuck in Atlanta overnight and AA put us up here. I was Leary after the reviews. However I was pleasantly surprised. For once, I receive friendly hotel customer service which made the start of our delayed trip so much better. The rooms were clean and fine. I had no problems with this hotel...and that's a rarity for me....

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Thank BellaDonnainDallas
About Hotel's Favourite Review
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for sharing your feedback. We are delighted that you had such an enjoyable stay while stranded in ATL for the evening. We are glad our staff provided you with warm and friendly service and hope to welcome you again. Be well.

Stockholm, Sweden
Reviewed 1 week ago via mobile

Spent the night at Westin Atlanta Airport on a quick stop-over. The reception was quick and friendly and the distance to the airport was good. Convenient with airport shuttle. The room was clean and big enough for three, but it is not new and there are stains on the furniture and floor, which is not so nice. Breakfast was good.

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Thank lillamy2014
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for staying with us and sharing your feedback on Trip Advisor. We are delighted our staff provided you with a warm reception and you enjoyed the convenience of the airport shuttle. We are sorry there were stains on the furniture and have shared your comments with our housekeeping team to insure our rooms are maintained to...

Prattville, Alabama
Reviewed 1 week ago via mobile

Recently stayed one night at the Westin Atlanta Airport and must say I was disappointed for a Westin property. I just expect more from a Westin. Parking was $16 a day and no easy way to get your luggage from your car to front desk with many steps (no ramp/elevator) down and up a tunnel from parking to lobby. Maybe...

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Thank Joel I
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day Joel I, Thank you for staying with us and sharing your feedback. We are disappointed we did not exceed your expectations. You indicated that the room was not maintained to Westin's high standards. We have reviewed your comments with our Housekeeping and Engineering teams to insure that our rooms are cleaned and maintained to our usual high standards....

Accra, Ghana
Reviewed 1 week ago

I had to break up my long trip home from Africa as there was no connecting flight from Atlanta onward. So I stayed at the Westin Airport Hotel for one night and I found it to be exactly what I needed. Prompt airport shuttle service, easy checkin/checkout, a hot shower, a comfortable bed, and a good breakfast. It was a...

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Thank gamekeeper01
Reviewed 1 week ago

Me and my wife had a beautiful one night stay here to kick off our honeymoon. We arrived late, straight from the wedding reception, and got to the room with ease. Beautiful Eco room that was very spacious! Bed was very neat and clean and the sheets were incredibly soft. Room service was speedy and courteous. All in all I...

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Thank LaRon H
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

We stayed at the Westin and we paid to park while we went to the Westin Resort in Costa Rica. We returned to a smashed window and a ransacked truck. No apology was provided and the manager was unavailable. A security guard gave me the number of the local police and police report number. The corporate response was to send...

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Thank A TripAdvisor Member
WestinATLAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day Steve, We take the safety and security of our guests very seriously and are disappointed our staff was not more empathetic. We appreciate this was unsettling and would like to speak with you so we can further investigate and follow up with our insurance carrier. Please contact me directly at 404-762-7676. I look forward to hearing from you...

Reviewed 1 week ago

These rooms were nice. I loved the lobby with the big TVs and them showing more than one thing. The computers that are available to you in the lobby are apple, that was different, so for you apple heads that's a plus!

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Thank KendallTolbert
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Thank you, Kendall, for staying with us and sharing your feedback. We're delighted you enjoyed your stay and found the 9-screen video wall a bonus. We hope to welcome you again soon.

Miami, Florida
Reviewed 2 weeks ago

I spent one night here on a recent trip to Atlanta. I read the negative reviews on SPG's own website after I made my reservation and was a little hesitant, but luckily, the hotel redeemed itself and I had a very pleasant stay. This is, as some have stated, an older hotel and yes, it could use a bit of...

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Thank islington3164
WestinATLAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and sharing your comments on Trip Advisor. We are delighted you were given a warm welcome by Siyani and provided with a complimentary upgrade to one of our junior suites. We are also pleased you enjoyed a restful sleep in one of our heavenly beds. Regarding the turkey club you...

Virginia Beach, Virginia
Reviewed 2 weeks ago

Very underwhelming property. Average on all counts, definitely NOT among the sexier Westin properties I've visited. The food at the bar was not good, the property was aged and in need of an upgrade. Overall, I would say if you need to be near the airport its ok, but if not there are lot of much better properties available for...

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Thank BeachBum1964_10
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for staying with us and sharing your feedback. We're sorry we failed to exceed your expectations and have reviewed your comments with our Team in an effort to improve our services. We hope to have an opportunity to exceed your expectations on your next visit. Be well.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A short complimentary shuttle ride from Hartsfield International Airport, The Westin Atlanta Airport is adjacent to major interstates I-85 and I-285 and just down the road from Georgia International. ... more   less 

Additional Information about The Westin Atlanta Airport

Address: 4736 Best Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: ₹ 7,669 - ₹ 14,886 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Atlanta Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
The Westin Atlanta Airport Hotel Atlanta
Atlanta Westin
Hotel Style:
#30 Luxury Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Atlanta Airport staff and other travellers.
8 questions
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Milwaukee, Wisconsin
20 days ago
Carrollton, Georgia
6 months ago
Philadelphia, Pennsylvania
over a year ago

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Questions? Get answers from The Westin Atlanta Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms seemed great! But the eco room we had was very large with a nice view.”
, 19 Apr 2017 | Read review
“Choose a room facing the airport so you can watch planes take off. No airplane noise!”
shannonf236, 29 Mar 2017 | Read review
“Suite 929 is where I stayed. It was a very nice Staycation!”
107veronicar, 28 Mar 2017 | Read review
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