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Sheraton Atlanta Hotel

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Traveller (489)
Room & Suite (193)
Pool & Beach (41)
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Overview
  • Excellent54%
  • Very good28%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(259 reviews)
“jerome smith”(98 reviews)
“retractable roof”(38 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,305)
There are newer reviews for Sheraton Atlanta Hotel
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3,169 results
Traveller rating
1,651
895
353
145
125
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1,651
895
353
145
125
Show reviews that mention
All reviewsthe club loungejerome smithretractable roofself parkingthird floorbell staffsouthern hospitalitygreat customer serviceindoor poolthe entire staffolympic parkgeorgia aquariumfandanglesshirleyconferencebellmandowntown
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871 - 875 of 3,169 reviews
Reviewed 4 April 2016 via mobile

They overbooked the hotel even though I told them when booking my flight did not get in until noon. Then - while waiting their key system locked several guests out of their rooms. Some had no ID so they just took their word that they...More

1  Thank halterp11
Response from Heather D, Director of Guest Experience at Sheraton Atlanta HotelResponded 15 April 2016

Thank you for sharing your experience with us. We appreciate the feedback and are sadden to hear of your poor experience. However, your statements do contradict our policy in regards to ID's and guest rooms. Also, our managers practice proactive management therefore, we are a...More

Reviewed 4 April 2016 via mobile

Great stay.excellent service.everyone is extremely friendly. The room service was awesome, beds very comfortable. Pillows were like heaven Couldn't have had a better experience while we were in Atlanta. Every need was met.

Thank Patricia B
Response from Heather D, Director of Guest Experience at Sheraton Atlanta HotelResponded 15 April 2016

Thank you for sharing your experience with us. It was our pleasure to create such an enjoyable stay with us, from the pillow heaven to the excellent service. We look forward to welcoming you back. Take care.

Reviewed 3 April 2016 via mobile

Shirley and Kimberly were absolutely a joy! What a way to start a beautiful day in Atlanta Georgia! The lounge was organized colorful. All the food was plentiful. Shirley heard my business partner and I taking about not wanting grits. We wanted steel cut oats....More

Thank John Otto K
Response from Heather D, Director of Guest Experience at Sheraton Atlanta HotelResponded 15 April 2016

Thank you for sharing your Sheraton Club experience with us. We enjoyed reading about the connections that were made with our elite Sheraton Club staff. We treat you like a VIP because you are. Thank you again. Come back to stay with us soon.

Reviewed 2 April 2016

A lovely surprise when we eventually found this hotel due to sat nav problems! The staff at reception were very helpful and asked if we would mind a 2 king size bedroom instead of a 2 double bed bedroom! The room was beautiful, clean and...More

Thank Barbara E
Response from Heather D, Director of Guest Experience at Sheraton Atlanta HotelResponded 15 April 2016

Thank you for your review. It more than our pleasure to accommodate your request to provide you with a restful, peaceful night's stay. We are glad you enjoyed your overall stay and hope you made it back to the UK safely. We will be more...More

Reviewed 1 April 2016

Stayed there due to a volleyball tournament near this hotel. Hotel was beautiful, service was outstanding, all employees were extremely personable and friendly. Swift check in and check out, housekeeping service was great, totally recommend.

Thank 0ur_0pini0n
Response from Heather D, Director of Guest Experience at Sheraton Atlanta HotelResponded 15 April 2016

Thank you for your review. We appreciate your comments and are pleased to see you experienced excellence in every aspect of your stay. We look forward to welcoming you back again soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 153 - US$ 344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Atlanta
#14 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#26 Luxury Hotel in Atlanta
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$ 153 - US$ 344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Atlanta
#14 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#26 Luxury Hotel in Atlanta
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (489)
Room & Suite (193)
Pool & Beach (41)
Dining (38)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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Meme64
20 January 2018|
AnswerShow all 3 answers
Response from SheratonATL_Downtown | Property representative |
We do offer a different range of breakfast outlets within the hotel. Our Collage does offer a breakfast buffet and a la carte menu. Our Deli is also open from 6 am with different pastries and juices for the on the go... More
1
Vote
Meme64
8 January 2018|
AnswerShow all 5 answers
Response from Tonya R | Reviewed this property |
Not that I saw when I was there
1
Vote
Mels49
27 December 2017|
AnswerShow all 10 answers
Response from Jfortney | Reviewed this property |
I don’t know if they do just call them
1
Vote
Room Tips
"Lower numbered rooms on any floor have a shorter walk. One bank of elevators. We stayed in 479 and walked..."
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"Only experience the South Tower, 12th floor (Club Floor), no noise problems"
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"Tower in main building is more convenient overall"
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"This is an excellent place for a conference"
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