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Sheraton Atlanta Hotel

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#29 of 172 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,951 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Hotel
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Showing 2,832: English reviews
Reviewed 11 August 2015 via mobile

I came to the Sheraton while relocating to Atlanta for work. From the first moment I interacted with the staff I felt welcomed and warmly treated, and that continued throughout the trip. The rooms ate comfortable, well-appointed, and I definitely enjoyed at the perks of the Club Lounge--most especially Jeffrey, who took great care of us while under his domain...

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Helpful?
Thank Laine N
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Welcome to Atlanta! We are so pleased to have had you with us and host you for your first experience of Southern Hospitality and what a better man for the job, then Jeffery in the Club Lounge. It was our pleasure to upgrade your experience for a truly enjoyable time. We hope to have you back for a staycation sometime...

Reviewed 10 August 2015 via mobile

This hotel has redefining my definition of amenities. I felt so well supported by the club room's constant supply of snacks while I got my work done. Jeffery treats everyone who walks in the door like family. I even got my own nickname from him. The warmth of his presence is so genuine and it has been a joy to...

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Helpful?
Thank Jacklyn L
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. Your experience is one we strive for daily and we are so pleased to hear of the success with yours. We are happy to hear how your upgraded Club Lounge experience with Jeffery was the icing on the cake for a memorable stay. We look forward to having you back again soon.

YourmouthersHouse, TX
Reviewed 9 August 2015 via mobile

I stay here very August for a week for work and every single time I get to know a good part of the staff. It's like family. Especially the bell hop stand and especially a young man named Corey. To top it off, the environment is cool, the layout is cool, the pool is nice, the gym is good and...

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Helpful?
Thank AJJCraig
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We truly want to make you feel like family and we are proud to know we have succeed with your experiences. We are happy to have you back every August and we can only hope this continues. Next August, you'll be able to enjoy one of our newly renovated guest rooms! Take care.

Reviewed 8 August 2015 via mobile

The Sheraton is nothing like what is posted on line..if it were not for the staff here we would have just left and went to another hotel. Don't ever book a hotel where there is construction and a scaffold outside your room window. The hotel restaurant is nice but the service is horrible, it took forever to get our food....

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Helpful?
Thank Nakasha B
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. We apologize for the inconvenience that our current renovations caused you during your stay. Our renovations are a necessity as we want our guests to have the most up to date and comfortable guest room experience. We hope you'll come back to enjoy those late Fall. We will be sure to...

Fayetteville, Tennessee
Reviewed 6 August 2015

Requested early check-in by choosing check-in time on booking website. Desk clerk said it was not received. Tried to show her e-mail confirming that it was sent and confirmed by Sheraton. Queen double rooms not ready, was offered a downgrade from queen double to double double. I had to take it because I needed to shower and change in order...

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Helpful?
Thank 2happy_travelerstn
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for having taken the time to share your concerns with us as it gives us the opportunity to improve in our areas of weakness as well as it helps us identify opportunities for improvement. We regret to hear that we were unable to provide you with a comfortable stay experience due to the overall impression you got from...

Georgia
Reviewed 6 August 2015

after all its a sheraton, we paid good price and the hotel its nice, but they were doing some remodel, that didnt bother us much because we where out all day, thats one of the great things! we could walk through the city! why i didnt give the 5 star?... well the parking its not that gd, the elevator its...

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Thank Dochitour
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased to hear you enjoyed our accessibility to Atlanta's greatest attractions. We hope to have you back to enjoy more in the future while staying in one of our newly renovated guest rooms.

Marshalltown
Reviewed 4 August 2015

I spent 2 nights at the Sheraton Atlanta Hotel. The hotel is conveniently located in downtown Atlanta within walking distance of Centennial Park, The World of Coca-Cola, CNN and the Georgia Aquarium as well as many restaurants. My room was clean and comfortable. The bathroom was small, but was perfectly adequate for my needs. Standard bathroom amenities of shampoo, conditioner,...

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1Thank krileyadams
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are glad your overall experience was enjoyable due in part to our in-room amenities. We hear your concerns about the Wi-Fi and will be exploring better options in the future to accommodate our renovations. Please come back soon!

Reviewed 4 August 2015 via mobile

Booked through Hotwire and got a $94/night deal. The ration were 4.5 and maybe that would be possible but they are under major renovation and the noise level is uncomfortable. Some guests were complaining of how bad it was. We were more fortunate and had less noise. Most of our noise was from the staff- housekeeping service in the morning...

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Helpful?
Thank Frances P
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank your for your review and comments regarding our current renovations. We welcome all feedback as we are working diligently to keep noise levels at a minimum while working to have the guest rooms completed to unveiling Late Fall. We have high expectations that you will truly enjoy our new, renovated look. We hope will come back to enjoy them...

Corbin, Kentucky
Reviewed 4 August 2015

I use a wheelchair and booked an accessible room through Hotels.com. When my wife and I arrived, we went straight to the self-parking because there were no signs indicating accessible parking. There were no accessible spots in the main part of the garage. After we unloaded all of our luggage and headed downstairs, we were directed out a side door...

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Helpful?
Thank Ryan C
Heather D, Direc at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and sharing your concerns about our accessibility faults throughout the hotel. We seriously addressed your comments and have since your departure and review done the following; we've added additional accessible parking closer to both the main and side entrances, put the pool lift back in place, as well as added a sign in front of...

Pasadena, California
Reviewed 2 August 2015

This is the second time I've stayed at this hotel, the first time being when the AACC conference was last in Atlanta. The hotel and grounds are very well maintained and the staff are very friendly and courteous - always providing a greeting when arriving or leaving. The room was a little small but it was comfortable and included everything...

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Helpful?
Thank HawaiianSon90
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are fortunate enough to have your promise to return again on business soon. We look forward to warmly welcoming you back.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: ₹ 8,894 - ₹ 20,535 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
41 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room that is not on the same floor as the conference rooms.”
 of 5 bubbles barbarasG378XL, 14 Mar 2017 | Read review
“Dont get a room on the first floor, difficult to get to and involves stairs if you cant find the service elevator.”
 of 5 bubbles EHendrickson, 7 Mar 2017 | Read review
“The storage service luggage is very good”
 of 5 bubbles Favi_Espineira, 1 Mar 2017 | Read review
“Don't book a suite on the corner of the North tower due to its proximity to the noise of the freeway and main streets there.”
 of 5 bubbles luv2camp6, 18 Feb 2017 | Read review
“Avoid rooms facing hallway fans !”
 of 5 bubbles 630zitak, 16 Feb 2017 | Read review
5 of 5