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Sheraton Atlanta Hotel

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#27 of 172 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,957 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Hotel
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Showing 2,837: English reviews
Paisley, United Kingdom
Reviewed 11 November 2015

Very central, staff friendly but typically soulless city hotel. Swimming pool was good although cold and WiFi was not free, which is a big bugbear for me at a place this price! So not impressed! Room was adequate. Would I recommend? No not really , you could get cheaper with more facilities no doubt.

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Helpful?
1Thank mike w
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. We are sorry your stay was less than impressive. We look forward to another opportunity to 'WOW' you. Take care.

Fairview, Pennsylvania
Reviewed 10 November 2015

From the bar tender Tommy to the people at the front desk for an airport hotel and being life time gold and platinum this hotel is truly my 2nd home. I have been coming here for years and the staff continues to exceed my expectations with out fail. If you come to Atlanta the home of Delta Air lines. One...

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Helpful?
1Thank Rrichardelliot
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your Sheraton experience with us. We appreciate your loyalty to our brand. However, the review is for the Sheraton Atlanta Airport Hotel. They would love to know about your 5-Star experience so be sure to post to their page. Thank you!

United States
Reviewed 10 November 2015

The location is perfect, so much going on around in the area. The bed was really really good and comfortable and it was hard to leave it, no disturbance whatsoever. The staff is very friendly and professional. Perfect ratio of price and quality!

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Helpful?
1Thank Anya V
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback and are pleased to hear you have a satisfactory experience. Please let us know what we can do to level that up with an excellent stay. We look forward to welcoming you back again soon!

Geneva, Switzerland
Reviewed 10 November 2015 via mobile

Stayed here while attending a conference at the nearby Marriott. Staff were wonderful, room was clean, comfortable, updated, quiet. My one dinner in the hotel restaurant was ok - staff were nice but food wasn't too great. In typical downtown type area with not too much around. But if you're like me and only need to sleep, a great experience!

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Helpful?
Thank oneoverbeta
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased to hear your enjoyed the comfort and cleanliness of your guest room and overall experience. We look forward to welcoming you back again soon.

Cincinnati, Ohio
Reviewed 10 November 2015 via mobile

This beautiful hotel is currently being renovated. My room was very clean and modern. I slept very well. Went into Fandangles for dinner and had the best scallops. Beautiful pool area. Great meeting space for your next conference. Two blocks from Marta. Taxi ride from airport was $31. Easy walk to area restaurants and shopping. Highly recommend.

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Helpful?
Thank redd9063
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. Your recommendation is the greatest compliment we can receive. Take care. We look forward to welcoming you back with us.

New Jersey
Reviewed 9 November 2015 via mobile

Great location just a block from Marta station. Construction going on but I didn't hear anything maybe because I left early each morning. Very accommodating and helpful staff made the difference to me especially front desk and Jeffery in the club lounge who went out of the way to make everyone feel at home.

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Helpful?
Thank yavvip
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the feedback. We are proud to hear of the connection Jeffrey made with you in the Sheraton Club lounge and it was a perk to your stay. We look forward to another opportunity to wow you. Take care.

Jacksonville, Florida
Reviewed 8 November 2015 via mobile

The staff is really what makes this hotel. We were warmly welcomed at check in and given several complimentary upgrades. You could tell the staff genuinely enjoys working with clients. In addition, the value you get in such a walkable area makes this hotel a good choice. We tried a drink at Fandangles (restaurant on site). This restaurant was well-reviewed...

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Helpful?
Thank Nash R
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. Our renovation will reveal a newly, modified Sheraton, perfect for effortless travel. With a complete $20 Million Dollar renovation, we will surely look and feel brand new. We hope to have you come back and experience after the renovation is complete in January.

Scottsville, New York
Reviewed 8 November 2015

This is a conference hotel and they do a great job at it. Like my other reviews, here’s my top ten positive and negatives: TOP TEN POSITIVES: 1. The staff is friendly, courteous, informative, and hard working. The bell hops and concierge gave very good instructions to locations downtown. The maids were professional and generous with amenities. Desk clerks were...

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Helpful?
2Thank holybagpipes
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your in depth review regarding your week long conference stay. Your helpful review will help us tackle our problem areas and can only set us up for success with the improvements we can make with your feedback. We are glad you had more positive than negatives. We look forward to another opportunity to...

Reviewed 8 November 2015 via mobile

Before I start I will say, I have never taken the time to write a review good or bad but level of care got rather disgusting. The hotel appeared clean and welcoming, front end staff were efficient and friendly. Room service staff were so friendly! I realized after I checked in I was place near construction; fine for me, but...

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Helpful?
1Thank NJ L
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Please accept our most sincere apologies for your inconveniences during your stay. Please connect with our Director of housekeeping, Paul, at pbolhuis@sheratonatl.com , as he would love an opportunity to investigate and address the concerns you mentioned. We would also like a chance to regain your trust. We hope to hear back from you.

Stone Mountain, Georgia
Reviewed 8 November 2015

I was there for a conference. Some construction/repair was taking place on my floor, so that made for a bit more noise than I'd like to hear at times during my brief daytime visits to my room. By the evenings this was not a problem. Staff was consistently friendly and helpful throughout my 5-day stay. I was well taken care...

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Helpful?
Thank Renee P
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your kind words regarding our staff and the enjoyable experience they provided to you during your week spent with us.We are glad to hear our recent renovations did not cause you any inconvenience and the impact on your stay was insignificant. We look forward to welcoming you back again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: ₹ 9,097 - ₹ 20,812 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
41 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Could hear dance conference on 3rd floor when on 7th floor, ask for high lvl. Check bill VERY CAREFULLY even if told you don't owe anything”
 of 5 bubbles A_TravelingStudent, 26 Mar 2017 | Read review
“Try to get a room that is not on the same floor as the conference rooms.”
 of 5 bubbles barbarasG378XL, 14 Mar 2017 | Read review
“Dont get a room on the first floor, difficult to get to and involves stairs if you cant find the service elevator.”
 of 5 bubbles EHendrickson, 7 Mar 2017 | Read review
“The storage service luggage is very good”
 of 5 bubbles Favi_Espineira, 1 Mar 2017 | Read review
“Don't book a suite on the corner of the North tower due to its proximity to the noise of the freeway and main streets there.”
 of 5 bubbles luv2camp6, 18 Feb 2017 | Read review
5 of 5