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Sheraton Atlanta Hotel

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#29 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Hotel
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2,928 Reviews from our TripAdvisor Community

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Showing 2,809: English reviews
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Reviewed yesterday NEWvia mobile

My husband and I stayed for one night and both agree we would stay here again. The room and bathroom were very clean which is something that I'm pretty picky about. The location was great and many restaurants and attractions were with in a few blocks or 5-10 min drive. Only thing I can say we weren't happy about is...

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Helpful?
Thank Fjadea
huntsville
Reviewed 2 days ago NEWvia mobile

Apparently there was a large cheer comp ad well. We booked room nos in advanced. A corner suite. Requested early check in. At 10:30 I got a text asking my expected arrival. I texted back 1 hr 15 mins. I thought that was nice of them. This is my third time to this hotel last time wasn't pleasant as the...

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Helpful?
Thank 4kkzv
Management response:

Guest service is our number one goal at Sheraton Atlanta. We're sincerely sorry for not meeting our high guest service standards that we strive to maintain. Your feedback is very important to us. It is vital to our continued success to know when we could have done better or have fallen short of our high expectations. Thank you for bringing...

Atlanta, Georgia
Reviewed 2 days ago NEW

King room with separate suite. Great view. We came here for a winter staycation with the kids. It was a pleasant surprise in Downtown Atlanta. Just a short walk to all of the downtown attractions and restaurants. The swimming pool was phenomenal. The workout area was subpar, but overall this was a great hotel.

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Helpful?
Thank RobinsoLL
Reviewed 3 days ago NEWvia mobile

I had a few days to kill in Atlanta before I took a midnight international flight. I chose the Sheraton on name but also as it was cheap. It's a great hotel. Friendly staff and clean rooms that are reasonably sized. I was really impressed with this place. Nice pool and gym. I had to book an extra night as...

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Helpful?
Thank Jeremy v
Moline, Illinois
Reviewed 3 days ago NEWvia mobile

I booked my rooms in August 2016 for my stay over labor day weekend 2017 (Dragoncon) Conditions of reservation required me to pay for my full stay including taxes at time of booking. That's almost $1000 that was charged to my credit card in August 2016 for my stay in September 2017. Did I mention that the is nonrefundable? February...

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Helpful?
1Thank samanthak986
Management response:

Thank you for your feedback. We greatly value our DragonCon guests and sincerely apologize for this error and any inconvenience it may have caused. We want to thank you and all of our DragonCon guests for your patience and understanding as we address this matter.

Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

My husband and I stayed a night celebrating our anniversary. The indoor pool and hotel was amazing ! The room was nice, bed was comfortable. The one flaw is the parking. Paying for parking after already paying for the room is just a little ridiculous. Overall I would recommend this hotel.

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Helpful?
Thank MrsJaidah
Newcastle upon Tyne, United Kingdom
Reviewed 6 days ago NEW

Couldn't fault it at all.The staff were so courteous and helpful. We only had one problem which was our own fault.After a long flight we were mixed up and got on the free shuttle bus to Sheraton Airport hotel.Tried to check in and were told we weren't booked there.We should have gone to Sheraton Courtland street.Reception told driver to take...

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Helpful?
Thank Supergran66
southern california
Reviewed 1 week ago

Although the hotel did not hold a room for us proximate to the Club Level, which we had reserved, they were responsive to make a change the next day to compensate us. Unfortunately another change had to be made the next day due to the freeway noise outside our room. The staff were very accommodating and pleasant, and the room...

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Thank luv2camp6
Reviewed 1 week ago via mobile

Currently staying at the Sheraton Atlanta Downtown and stuck here. Booked a standard 2 double bed room and was given a king size bed in one of the smallest rooms I have ever encountered. Now we need a cot so there is zero room. Called the manager and she told Me I could upgrade to a standard For $45 a...

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Helpful?
Thank Courtney810
Management response:

Please accept my sincere apology for the inconveniences you experienced while a guest of our hotel. Your experience does not, in any way, represent the quality of standards we strive to achieve. You can rest assured that we have shared your comments with our department heads to ensure no further recurrence. Thank you for taking the tie to share your...

Deurne
Reviewed 1 week ago

We stayed at the Sheraton 6 nights for a convention and meetings. Our company had reserved several rooms and a meeting room for 2 days. The staff at the reception was not efficient, not helpful and not really friendly. The SPG membership has no value, they do not assist. The room was average with worn out furnishing, dirty carpet and...

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Helpful?
Thank 630zitak
Management response:

Thank you for taking the time to share your recent stay. A positive guest experience is our number one goal at Sheraton Atlanta Hotel, and it is apparent to me that we fell short. If a positive side could be found in this, it is that you enjoyed our staff. We strive to provide the highest quality of customer service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: ₹ 8,580 - ₹ 22,858 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#13 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
40 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book a suite on the corner of the North tower due to its proximity to the noise of the freeway and main streets there.”
 of 5 bubbles luv2camp6, 18 Feb 2017 | Read review
“Avoid rooms facing hallway fans !”
 of 5 bubbles 630zitak, 16 Feb 2017 | Read review
“Just don't choose a room by the elevator and you should be good.”
 of 5 bubbles dbrown2017, 8 Feb 2017 | Read review
“Get a room near the pool. Either on ground or the next floor up with a balcony to the pool”
 of 5 bubbles MiltGRUK, 28 Jan 2017 | Read review
“If you have club access the south tower is better to stay”
 of 5 bubbles davidhW7300SL, 13 Jan 2017 | Read review
5 of 5