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Sheraton Atlanta Airport Hotel

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#54 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Airport Hotel
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1,159 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Airport Hotel
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Showing 1,123: English reviews
Minneapolis, Minnesota
Reviewed 15 September 2015

The best part of staying at Sheraton Atlanta airport is the warm welcome you get here. The first thing you see is Zachary or Vicki's smile behind the front desk. They both are so patient and pleasant to talk to and work with. They make you feel at home right away. Another staff who makes the stay special is Tommy...

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Helpful?
Thank BlueSky3787
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear BlueSky3787: We appreciate your time completing your posting. Zachary, Vicki, and Tommy were thrilled and thankful to receive your compliments regarding their consistent great customer service. We thank you for choosing the Sheraton Atlanta Airport and look forward to your return visit with us again!

Dubai, United Arab Emirates
Reviewed 14 September 2015

It's true that this property is a bit dated (though a refurbishment is starting) and the rooms are a little tired. But the service more than makes up for this shortcoming. Jenece at reception was particularly excellent. Room service staff were also helpful. One thing I would recommend would be to put a door on the ice machine room at...

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Helpful?
Thank 164ulysses
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear 164ulysses: We thank you for your posting and your wonderful praises for Jenece and our Room Service team. I have passed on your kind words to them and they were all thrilled. We also appreciate your recommendations regarding covering the ice machine to muffle the noise and to provide shuttle service to the international terminal which I have forwarded...

Reviewed 13 September 2015 via mobile

I stayed here in August while on vacation, and it was fantastic. Michael T at check in was very nice and even gave us club access. The room was spacious and comfortable. Considering it was facing one runaway of the airport it was pretty quiet. The club attendant on the first night was very nice and talkative. The only negative...

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Helpful?
Thank Victoria W
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Victoria W: Thank you for choosing the Sheraton Atlanta Airport while on vacation. We are so thrilled to read that both Michael and our Club Lounge Attendant provided you with great service. We also appreciate your comments regarding the Club Lounge accessibility and have forwarded it to our Director of Food & Beverage for his review. We look forward...

Atlanta, Georgia
Reviewed 13 September 2015

After a long day, it was wonderful to be greeted with a big smile by Zachary, who checked us into the hotel. He was super pleasant and helpful with recommendation. SPG is fortunate to have such an exemplary employee.

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Helpful?
Thank cba502016
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear cba50: Zachary appreciates your wonderful compliments very much! We are also glad to hear that he provided you with amazing assistance. Thank you for your posting and we look forward to your return, hopefully soon!

Reviewed 12 September 2015 via mobile

Dedo Dixon is amazing!! He went above and beyond when we checked-in! He also made us feel very welcomed and went to a personal level to relate to us! We will be back!! We love DEDO Dixon! -Couple from Tampa, Florida

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Helpful?
Thank Libby S
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear LibbyS: We thank you for your posting and your very nice words regarding Dedo. Dedo appreciates your compliments and was so glad to have provided you with personalized customer service. We look forward to welcoming you back very soon!

Reviewed 11 September 2015 via mobile

Dedo is the man at the Sheraton!! He very quickly put me in the ideal room for me and my special needs dad, looked up my SPG acct, comped us breakfast, was just super nice!! Fantastic experience!! It was his birthday so I wished him a very happy one. When you go to the Sheraton Airport Atlanta, look for Dedo!...

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Thank Sghill
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sghill: It is a pleasure to receive your amazing posting regarding your recent visit with us. Dedo was ecstatic to receive your praises! We are glad that you and your Dad enjoyed your stay at the Sheraton Atlanta Airport. We hope you can come back and visit us again very soon!

Reviewed 6 September 2015 via mobile

We were very happy with the excellent customer service that was provided to us by Michael T during our stay Labor Day weekend. He was polite and very knowledgeable about the area which helped us tremendously because we are from Michigan. We travel a lot and would stop here again.

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Helpful?
Thank Lamikia L
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Lamikia L: Great to hear through your posting that Michael, who appreciates your awesome comments, provided you with excellent and polite customer service! We thank you for choosing the Sheraton Atlanta Airport and look forward to welcoming you back!

A TripAdvisor Member
1 review
Reviewed 6 September 2015 via mobile

Michael T was very proficient, respectful and helpful during my check in here at the hotel. He really knows the ins and outs of his job. Because of him I will return for another stay here at the hotel. Thanks for such a wonderful employee. The Oates

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Helpful?
Thank A TripAdvisor Member
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Valued Customers (The Oates): So nice to hear that Michael T took very good care of you during check-in and even more thrilled to hear that you will return to the Sheraton Atlanta Airport because of him. Thanks for your posting and choosing us!

Lakeland, Florida
Reviewed 4 September 2015 via mobile

From the entrance my wife meeting Michael a hard working young man and then so respectful, than meeting him myself even made my day even better. Than meeting Ms. Annette assisting as well making sure we had every thing we both wanted and needed makes both my wife and I want to return hopeful the whole weekend can be the...

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Helpful?
Thank Omar M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Omar M: Thank you for your very nice posting. Both Michael and Annette were thrilled to have contributed in making you and wife’s visit with us an excellent one. Please come back and visit us again very soon!

Atlanta, Georgia
Reviewed 4 September 2015

I had a few issues checking inn, but Dedo Dixon resolved all of the problems. I definitely would recommend this hotel to friends and family. Grest location and great service through out the hotel. I will definitely come back.

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Helpful?
Thank Brian D
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Brian D: Thanks for your posting. We are so elated to hear the Dedo resolved your issues and your overall stay with us was excellent. We hope to see you again very soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Region: United States > Georgia > Atlanta
Price Range: ₹ 7,492 - ₹ 12,873 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
10 questions
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Eugene, Oregon
Eugene, Oregon
3 months ago
Wilmington, Delaware
9 months ago

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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel”
 of 5 bubbles vicnks, 5 Dec 2016 | Read review
“There is a list of area restaurants and a hotel shuttle is available to take you and return you to the hotel when done.”
 of 5 bubbles SherylH679, 23 Nov 2016 | Read review
“SPG member”
 of 5 bubbles diannl2016, 22 Oct 2016 | Read review
“parking garage view, nothing exciting”
 of 5 bubbles shar0nl6, 20 Oct 2016 | Read review
“Simply ask for a quiet room.”
 of 5 bubbles Femmedefleur, 24 Sep 2016 | Read review
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