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Sheraton Atlanta Airport Hotel

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#61 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,217 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Airport Hotel
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Showing 1,180: English reviews
Franklin, Tennessee
Reviewed 13 March 2017

We checked in after midnight and the reception staff were very rude and slow. Once we were finally given a room it was being used as an office. It had management folders, blueprints and paperwork on the desk. There were no sheets on the bed, no shower curtain, towels or TV. When I requested a different room they said there...

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Helpful?
Thank childc2017
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear childc2017: Thank you for your posting. We profusely apologize to you regarding all your inconveniences with not receiving a guestroom and the lack of empathy from our staff. I have forwarded your valuable comments on to our leaders for corrective action plans so that other guests do not experience the same. Again, please accept our sincere apologies.

Fort Wayne, IN
Reviewed 11 March 2017

We chose this hotel because it had a good shuttle to the airport. The shuttle picked us up there and returned us the next day -- efficiently and on time. The hotel was very busy with travelers and business people. Front desk personnel were professional. The food at the cafe/bar exceeded our expectations. The club sandwiches were delicious, and the...

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Thank OpenToNewAdventures
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear OpenToNewAdventures: Thank you for your posting! We were ecstatic to read that you had a wonderful visit from start to finish. We look forward to welcoming you back to the Sheraton Atlanta Airport very soon.

Reviewed 10 March 2017

I was thoroughly impressed with the service I received from both Shawn and Danielle at the front desk. They were both delightful and accommodating as I checked in after a long day of travel. Shawn was the perfect blend of professional, charming and ultra helpful. His can-do attitude was refreshing and welcoming. Danielle was friendly and eager to please. They...

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Helpful?
Thank Vanessa H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Vanessa H: Thank you for your posting and overall nice feedback. So glad to hear that both Shawn and Danielle provided you with outstanding customer service; they were both very pleased to receive your compliments. Looking forward to welcoming you back soon.

Woodmere, New York
Reviewed 9 March 2017

As I have been here before, the people are so nice but the property is getting old. Room comfort was fine but the decor is just beat up. Just needs a refreshing. I think for the money it is fine but personally like the bright clean feel better. Hope they can clean it up just a little. For 1 night...

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Thank egellman
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear egellman: Thanks for your posting. We appreciate your compliments regarding our nice staff whom you came in contact with. We are working diligently to make the necessary improvements to our property sometime this year so all our guests can enjoy. Thanks again for your posting and valuable patronage.

Locust Grove, Georgia
Reviewed 8 March 2017 via mobile

Very nice place and so close to downtown atlanta. Loving it. Nice restaurants around the area. Go falcons. They also have shuttles to the airport. There is array of different types restaurants around the area.

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Helpful?
Thank maorlick
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear maorlick: Thank you very much for your exceptional posting. We were delighted to hear that you enjoyed your visit with us thoroughly. We thank you for choosing the Sheraton Atlanta Airport!

Bettendorf, IA
Reviewed 6 March 2017

This is pretty much a standard-issue Sheraton. Decor of the rooms a little dated and the baths a bit small, but everything clean and acceptable. Received an upgrade to Club Level - the breakfast was nicely done except that, as usual, the scrambled eggs were way overcooked - hard as a brick. Their flavor was decent - had the chef...

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Thank BettendorfTraveler
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear BettendorfTraveler: Thank you for your posting. We appreciate your nice comments regarding our Club Lounge and clean guestroom. We are truly sorry to hear that your front desk experience was not a very good one. I have forwarded your comments to our Director of Front Office so he can have a meeting with his team and ensure that proper...

Charleston, South Carolina
Reviewed 4 March 2017

My wife and I were bumped in Atlanta and put up at the Sheraton Gateway Atlanta Airport Hotel. The check-in clerk merely reached out his hand for our vouchers with no greeting whatsoever, and a different clerk did the exact same thing when we checked out. We asked if we could get a comb and a razor (as our were...

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1Thank palekh
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear palekh: We thank you for your posting. Please accept our apologies for all the inconveniences you incurred during your recent visit with us. We work diligently to ensure that all of our guests have a satisfactory experience and we are sorry to hear that you did not. Please feel assured I have passed on your posting to all areas...

Reviewed 3 March 2017 via mobile

I've been traveling for work and the staff ( especially Liz at 1900 ) has been like family to me. She always has a smile and can hold a interesting conversation. Not the typical bartender. Love ya girlfriend

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Thank Diane C
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Diane C: Thank you for your posting and overall very nice feedback regarding our staff, but especially Liz, our Bartender. Liz is truly a very special employee and a great asset for our team. We appreciate your patronage!

Reviewed 28 February 2017 via mobile

This weekend was WONDERFUL, great customer service, friendly employees starting from the beginning at check in. My friends birthday couldn't get no better. Thank big man for the nice singing you did!!

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Thank Anna K
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Anna K: Thank you for your posting and great feedback regarding our employees whom you came in contact with, especially Big Mike who always makes our guests feel special. Thank you for your patronage!

St. Lucia
Reviewed 24 February 2017

Stayed at this hotel for one night between flights. Conveniently located near the airport and offers free shuttle service through out the night. Shuttles were clean and comfortable. Room was also clean, spacious and good value for the price paid. Bed was comfortable. There is a small gift shop in the lobby as well. I did not get to see...

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Helpful?
Thank shayr2017
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear shayr2017: Thanks so much for your posting and your overall very nice feedback regarding our hotel and services. We hope to welcome you back again very soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Region: United States > Georgia > Atlanta
Price Range: ₹ 7,974 - ₹ 12,187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
15 questions
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Florida Keys, Florida
Madisonville, Tennessee

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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club may be closed even if you book club level room”
mattmoon9, 15 Apr 2017 | Read review
“Just go somewhere else...oh, and read customer reviews first. If I had just done that, I would have found reports going back to 2010”
adenikef2016, 3 Apr 2017 | Read review
“Avoid the east side if you like to sleep late”
davidlE9391DC, 30 Mar 2017 | Read review
“Ask for room with the newly installed TVs. Others might mot be working.”
F9454IBcindys, 27 Mar 2017 | Read review
“I enjoyed watching the planes from the airport side of the room. A higher room would be better for this.”
khill72, 14 Mar 2017 | Read review
5 of 5