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Sheraton Atlanta Airport Hotel

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#57 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,173 Reviews from our TripAdvisor Community

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Showing 1,137: English reviews
Providence, Rhode Island
Reviewed 4 days ago NEW

Check in using points on my reservation, the person who checked me in did not smile and was not friendly. My room was gross... it smelled of mold and old cigarettes, the chair by the desk was ripped and worn, the bed skirt was disgusting brown smudges all over the white bed skirt, the chair had a stain on it...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear cupcake1881: We thank you for your posting and overall feedback regarding your recent visit with us. We sincerely apologize for your the poor condition of your guestroom. I have passed your very valuable comments on to our Housekeeping team for corrective action steps. The great news is we are renovating our hotel starting with our guestrooms sometime this year...

Houston, Texas
Reviewed 5 days ago NEW

I think it average. Things in the room are a little bit old, and there is a gap under the door so you hear a lot of sound. However, for a hotel close to airport, I would say you cannot expect too much; it's just a place to stay for your flight.

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Abel_Wang: Thanks so much for your posting. Our guest's comments are very valuable to us as this is one way we make the improvements needed in all areas. We appreciate your patronage and feedback.

Bowie, Maryland
Reviewed 1 week ago

The room was average, clean but nothing special. Older furniture and bed. The restaurant was limited but the service was good. My challenge was the quiet floor...my neighbors literally had a bluetooth speaker and were blaring music....party in their room. I had to call the front desk 3 times between 11-2 and each time, security came up and asked them...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Susan C: Thank you for your posting! We profusely apologize for the noise disturbance from other guests during your visit with us. I have passed on your valuable feedback to our Management team to ensure that strict measures are in place when we have disruptive groups in house so that our other guests are not similarly inconvenienced. We thank...

Fairfield, California
Reviewed 2 weeks ago via mobile

I've been coming to this property for many years, annually for a Conference. Honesty speaking, its not a property that I look forward to residing, even for a few days. I stay because of the convenience but this is the last time I will do it. I can't begin to describe my room this time. By the way, I read...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear davidcisom: Thank you for your posting. We are so sorry to hear that you were disappointed with your visit. We are in the process of renovating our guestrooms very soon and hope we have another opportunity to welcome you back. Again, please accept our apology and appreciate your valuable feedback.

Chicago
Reviewed 2 weeks ago

I had a great stay! No problems whatsoever. After experiencing a Wyndham Peachtree City...( do not recommend)...I was perfectly happy at the Sheraton Atlanta Gateway. I had booked the downtown Sheraton but by mistake was booked here and I stayed the whole time! Staff is so friendly that it made a nice environment for me! I am a Platinum member...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear reallychicago: Thank you very much for your posting. We are truly elated to read that your overall stay with us was perfect! Our team's goal is to always provide exceptional service to all our guests and we did just that with you. We also appreciate your recommendation of the Sheraton Atlanta Airport, and hope to have more opportunities to...

Minneapolis, Minnesota
Reviewed 2 weeks ago via mobile

Stuck here on a Delta delay. Desk staff very accommodating - found us connecting rooms and early check in. Had a single roach (so far) on the wall - seems a common problem with 4th floor rooms per other reviews. Bright red/brown stain on dust ruffle - I am afraid to ask or look closely. Good shuttle to airport. Cable...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Tutweiler: Thank you for your posting and valuable assessment of your recent stay with us. We sincerely apologize for the stained dust ruffle as well as roach issue; I have passed on your feedback to our Housekeeping team to ensure that the bedding is continuously clean and stain-free. Again, our sincere apologies and hope your flight back to your...

Lexington
Reviewed 3 weeks ago

We were put here on a layover and very disappointed. The room appeared dirty, carpet had visible stains as did the lamp shades. The floor in bathroom was very sticky. When we entered the room it was very warm and unable to adjust the temperature to cool it down. One thing that we noticed when walking to our room many...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear John D: Thank you for your posting. We are truly sorry that you did not have a great visit with us. I have passed on your valuable comments regarding the poor cleanliness and condition of your room to our Housekeeping team for their follow-up and corrective action steps. Again, please accept our sincere apologies.

atlanta
Reviewed 3 weeks ago via mobile

Well we booked this hotel as part of a package deal for NYE. I'm back home at 9:31 pm on NYE. We checked into room 444 and immediately saw two roaches. Since we spent approximately $425 we tried to give it a second chance. Switched to room 531 saw two roaches immediately after entering the room. So we left....thanks for...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear RN_2009ga: Thank you for your posting and for staying with us. We sincerely apologize that you did not have a wonderful visit with us due to the roach problems in both your rooms. We have already contact our pest control company to ensure that other guests are not similarly inconvenienced. Please contact Renford Parkes, Director of Front Office, at...

Hope Town, Elbow Cay
Reviewed 3 weeks ago

I had an excellent stay. My room was ready when I arrived at noon. I was able to get a quick lunch and then catch an afternoon nap. The gift shop had the items that I needed to replace due to my unexpected layover. The internet suitable for my couple of hours of evening work. I had a great sleep...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear ForrestB3: Thank you for your posting and overall wonderful feedback. We appreciate your patronage and hope we have the opportunity to welcome you back very soon!

Medina, Ohio
Reviewed 4 weeks ago via mobile

I recently stayed here with my husband when we were delayed getting into Atlanta and we couldn't get a flight out until the next day. The price was good and we just needed a good night's sleep so this was a good choice. The hotel looks old but clean. Apparently there are plans for a major renovation. The free airport...

Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear NJW646: Thank you so much for your posting and overall valuable feedback. We use our guest's comments to make the necessary improvements in our service and product. Thank you for choosing our hotel and hope that your flight to your destination was stress-free.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: ₹ 8,804 - ₹ 13,922 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
10 questions

See all questions (10)

See which rooms travellers prefer

“The SPG levels are preferable.”
 of 5 bubbles ForrestB3, 30 Dec 2016 | Read review
“avoid saturday nights”
  • Dirty and sticky armrests
 of 5 bubbles indib0b, 20 Dec 2016 | Read review
“You may want to wait until it is renovated.”
 of 5 bubbles SavannahKaren, 19 Dec 2016 | Read review
“Go to another hotel”
 of 5 bubbles vicnks, 5 Dec 2016 | Read review
“There is a list of area restaurants and a hotel shuttle is available to take you and return you to the hotel when done.”
 of 5 bubbles SherylH679, 23 Nov 2016 | Read review
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