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Hilton Atlanta

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3,509 Reviews from our TripAdvisor Community

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Showing 3,308: English reviews
United States
Reviewed 5 October 2015

Check in line was extremely slow, even in the Hilton Honors line (I'm a Diamond member). Only 1 to 2 clerks working desk and they would disappear behind a closed door for extended amounts of time with guests in line. When they returned, the check in time per guest was very slow. The restaurant staff was unpleasant and slow. I...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dennis S
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Dennis, Thank you for your review of your recent experience at our hotel and your loyalty as a Diamond Member. We're sorry that you encountered an unacceptable level of service. We do our best to ensure all of our guests have a rewarding stay. We have addressed the issues you mentioned with our staff and hope that next time...

Reviewed 5 October 2015 via mobile

We picked this hotel for price and location. But we were hoping to have a great experience. The room is very dated. Nothing stands out. No free internet, no free parking, and front desk help not so friendly. If you are looking for a cheap hotel this will do, but definitely they don't deserve the luxury status.

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Helpful?
Thank Jonathas H
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Jonathas, Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments we receive from our guests are taken seriously and your suggestions will help us to improve.

London, Ontario
Reviewed 5 October 2015

Nice Hotel, usual amenities and service. Like most Upscale downtown chains nothing is free. Wouldn't pay full price but the the deal we got on price line was well worth it. Consierge was always around and helpful!

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Helpful?
Thank LondonTigerfan
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review. We are pleased to hear our Concierge was able to contribute to an overall pleasant experience. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience.

IOW
Reviewed 4 October 2015

Spent two nights at Hilton before setting off on deep south road trip. Room ok clean with comfy bed some disturbance from traffic as near busy junction. All staff very helpful with directions, dining recommendations and transport.

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Helpful?
Thank HJEIOW
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review. We are pleased to hear that you found our hotel to be up to your standards and that our staff was able to contribute to a positive stay. We hope to see you again in the future.

West Palm Beach, Florida
Reviewed 4 October 2015 via mobile

Upon arrival we opted for the self parking. for $20/day. Exiting the garage is difficult, even with room key. Was in room 1315. Bathroom outdated and can use remodeling. Plenty of restaurants at the hotel and within walking distance . Overall quite average for the Hilton brand.

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Helpful?
Thank Sheree W
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Sheree, Thank you for your review. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience.

Allentown, Pennsylvania
Reviewed 3 October 2015

I really looked forward to visiting Atlanta and staying at the Hilton Atlanta. I consider Hiltons to be upscale lodgings. This one was just average. Upon entering, I had to look for the front desk; a deli and restaurant flanked the large lobby and check in was hidden behind the concierge desk. I chose a room near the elevators (...

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Helpful?
Thank Brookie175
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your feedback. We are pleased to hear that you found our location to be convenient during your stay. We apologize for the issues you encountered. We are constantly seeking areas where we can improve and your comments will help us to do so.

Philadelphia, Pennsylvania
Reviewed 2 October 2015 via mobile

As a loyal Hilton Honors member, I was disappointed by my recent stay. The carpets and furniture look unchanged since the early '90's and the lobby is surprisingly dark. The staff was a mixed bag - the front desk and Starbucks seemed uninterested to even talk to me, although the waitress at the restaurant and the maids were courteous and...

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Helpful?
Thank Da-juiceman
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review and for your loyalty to the Hilton brand. We're sorry that you encountered an unacceptable level of service. We do our best to ensure all of our guests have a rewarding stay. We have addressed these issues and hope that next time you're in the area you will consider staying with us again.

Reviewed 1 October 2015

The hotel is very dated. The rooms do not have free internet!!! The rooms are average. The employees however are very kind!!!! The bartender at Nicoloffs Roof was excellent!!!! Would never stay here again!

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Helpful?
Thank Elaine V
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Elaine, Thank you for your review. At our hotel we like to provide a personalized experience for our guests while providing comfort and convenience. We appreciate your feedback and we will consider it as we work to better our services.

Tampa, United States
Reviewed 1 October 2015

I stayed at this hotel during a conference I was attending at the Georgia World Conference Center. I knew it wasn't a good sign when I pulled up in my vehicle to valet and not one of the 5 attendants standing outside came up to my car. I actually had to get out and ask if there was valet. They...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joseph C
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Joseph, Thank you for your review and for your loyalty as a Hilton HHonors member. We're sincerely sorry that you encountered an unacceptable level of service. We do our best to ensure all of our guests have a rewarding stay. We have addressed these issues with our staff and hope that next time you're in the area you will...

Atlanta, United States
Reviewed 1 October 2015

Everyone was very helpful and professional. The food was fantastic and service was excellent. I did experience a problem with the cold water in my bathroom. The staff was very quick to respond and the problem was fixed within minutes. I would recommend this Hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Debbi S
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Debbi, Thank you for your comments. We are pleased to hear that you found our hotel to be up to your standards and that you were able to take advantage of some of our amenities during your time here. We hope to see you again the next time your travels bring you to Atlanta.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Nikolai's Roof
Nikolai's Roof
Cuisines: Contemporary
Southern Elements
Southern Elements
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,242 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In May, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 

Additional Information about Hilton Atlanta

Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Region: United States > Georgia > Atlanta > Downtown
Price Range: ₹ 9,360 - ₹ 19,521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1242
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity and Orbitz so you can book your Hilton Atlanta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta
Hotel Style:
#27 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Atlanta staff and other travellers.
29 questions
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Questions? Get answers from Hilton Atlanta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“During renovations ask for rooms in the West wing.”
 of 5 bubbles benniem2017, 22 Feb 2017 | Read review
“The Executive Level is only a few dollars more than a regular room. Well worth it.”
 of 5 bubbles joe85148, 14 Feb 2017 | Read review
“If you book at executive level, the breakfast bar is free.”
  • Unlined trashcan, damaged vanity.
  • The bed was very comfortable.
  • Photo was blurry, but there were mirrored walls around the tub.
  • Lighting in the sink was very nice.
 of 5 bubbles mackensier2017, 13 Feb 2017 | Read review
“Ask for a room away from the construction.”
 of 5 bubbles vickibailey, 6 Feb 2017 | Read review
“If you book an executive level room ask what all you get with it, they don't tell you.”
 of 5 bubbles DScottRN, 30 Jan 2017 | Read review
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