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Given that this hotel is right next to one of the busiest airports in the world, it is awfully quiet. However, the restaurant is not up to par. The server argued with me about whether I ordered regular or sweet potato fries. She got me...More
Response from Dieydi B, Manager at Atlanta Airport Marriott GatewayResponded yesterday
Thank you for sharing your feedback in regards to your recent stay, I am so sorry that we weren’t our best which caused service failure.
Please accept our sincere apologies.
Thank you and hope to see you soon.
Coming from the hotel industry myself, I expected more when it comes to customer service. At check-in on Sat. 04/14, we had a nice gentlemen check us in early without asking and a fee, very pleasantly surprised, he was very friendly and helpful but I...More
Response from Dieydi B, Manager at Atlanta Airport Marriott GatewayResponded 3 days ago
Your satisfaction is my goal and we failed to provide an exceptional service while you were here at the Marriott Gateway hotel and I am so sorry for the trouble, thank you so much for your feedback back and will definitely make sure...More
If you are ever looking for a place to host an event...this is it!! My sorority hosted a luncheon for 100+ with many requests. The hotel staff and leaders were amazing. Susan Gallione and Ray (Banquet Captain) were so pleasant, accommodating, and fun...More
If you are between stops and catching a plane the next day, this hotel is perfect. The Marriott is one of three convention hotels located on the rental car train line to ATL. Stayed here overnight for an early flight next day.
Lovely bar and...More
I flew in from San Juan with my family. We were headed to Wisconsin but our flights were cancelled because of the blizzard they were having there. We had to stay 2 nights at the Marriott. My AAA discount was better than my Marriott Rewards...More