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JW Marriott Atlanta Buckhead

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#34 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
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975 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Atlanta Buckhead
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Showing 939: English reviews
Chicago, Illinois
Reviewed 30 May 2015

We checked in yesterday and are very disappointed with the hotel. The check-in process was puzzling. There were three counters with staff but two suddenly disappeared with one staff member handling a long line. We were the last in line and when we started registering, the other two staff members reappeared. We had asked for two rooms and one was...

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Helpful?
1Thank Arun S
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

I am sorry to learn of your disappointing stay. We strive to provide exceptional service so you can be certain that I have personally followed up on your comments to address your check-in service, lack of amenities and the valet parking experience. These are not typical occurrences for our hotel and I sincerely apologize. If your time permits, please feel...

New York City, New York
Reviewed 27 May 2015

My husband and I stayed here on a "staycation." The hotel is new, clean, and trendy. It is located in Buckhead, and is conveniently attached to Lenox Mall. There are some great food options and a nearby movie theatre in Phipps Mall. And there is generally great shopping in the area. We ended up going out one night and then...

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Helpful?
Thank terilili
Richmond, Virginia
Reviewed 27 May 2015

We came to Atlanta to visit family over the Memorial Day weekend and were just terribly dissapointed by the overall shabbiness of this entire hotel experience. The bed sheets were "see through thin " and had holes in them - and I'm not talking little holes here...The holes were not just a single incident , this was 2 times in...

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Helpful?
2Thank Needsomepretty
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

Thank you for taking the time to post your review. I am sorry you were disappointed in your visit. Rest assured that I have personally spoken with our housekeeping team regarding the linens and our engineering team has been made aware of the water pressure and are currently investigating. I am delighted that you found our staff accommodating. I would...

Jackson, Mississippi
Reviewed 27 May 2015

When i arrived, I did not have a reservation and the hotel was booked solid due to a convention. I had to keep checking back to see if anyone had cancelled. Luckily there was a cancellation and I was able to get a room. The room was a king and super spacious. Although the view overlooked the street it was...

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Thank Serantha J
Hershey, Pennsylvania
Reviewed 27 May 2015

This is a good hotel just not great. Life is all about expectations, when I book at a JW I expect and excellent experience. Like a stocked mini-bar. It was ok, and the price wasn't bad. But don't expect a luxurious JW experience here.

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Helpful?
Thank DHoover_63
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your recent visit and feedback. I am sorry that you were somewhat dissapointed in your stay. We do strive to ensure we provide our guests with a high service levels and a luxurious experience. While we do not have mini bars in our guest rooms, we will be happy to provide you with a refrigerator during your...

Indian Trail, NC
Reviewed 26 May 2015 via mobile

Great hotel. Other people staying there detract from an amazing hotel. The rooms and views are beautiful on the city side of the building. The staff is amazing and super friendly. However, several times traveling up and down on the elevators we were struck by the ridiculously strong smell of marijuana and there were several times large groups of people...

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2Thank Brian N
Birmingham, Alabama
Reviewed 26 May 2015

We stayed at this hotel recently while in Atlanta because it appeared nice on website, and in a good location, etc. Also, we were really wanting a hot tub. This is my quick review: Service and Staff: Excellent Cleanliness: Excellent Size of Room: Fine Response to any calls: Excellent I keep saying excellent because I hate to say anything negative....

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Thank Blazin65
Wilson, North Carolina
Reviewed 26 May 2015

Very, very nice hotel. Rooms were big and I had a room overlooking Buckhead straight into downtown Atlanta. Separate shower/tub and large bathroom. Front desk personnel were very polite and made you feel like a VIP. $149/night. Valet parking was $32/night, but all hotel parking is expensive. Right across street from MARTA stop (Lenox stop) and a Houston's restaurant also...

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Thank jnenc
Lansing, Michigan
Reviewed 20 May 2015

We spent Mothers Day weekend here and enjoyed every minute of our stay. The property is beautiful, with well appointed interiors and luxury details. Even the Check In Counter was made of a gorgeous onyx. The staff is phenomenal, they remember your names, small details and are warm but very professional. Our room was beautiful with a decent view. We...

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Thank Elizabeth H
usa
Reviewed 20 May 2015 via mobile

We chose this hotel based on location and we often choose Marriott hotel for quality and this was no exception After the first night however when a party crowd moved in next door we asked for another room and we were accommodated Immediately with an upgrade w concierge Services... Staff was very helpful We did not use any facilities. We...

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Thank getofftheroad

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Atlanta Buckhead

Address: 3300 Lenox Road NE, Atlanta, GA 30326
Region: United States > Georgia > Atlanta > Buckhead
Price Range: ₹ 11,664 - ₹ 30,762 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Atlanta Buckhead 4*
Number of rooms: 371
Reservation Options:
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Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott
Hotel Style:
#12 Green Hotel in Atlanta
#14 Luxury Hotel in Atlanta
#28 Business Hotel in Atlanta
#33 Romantic Hotel in Atlanta
#36 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Atlanta Buckhead staff and other travellers.
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Questions? Get answers from JW Marriott Atlanta Buckhead staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a # 10 room”
 of 5 bubbles truesdalej, 17 Jan 2017 | Read review
“The top floor.....next to the club level”
 of 5 bubbles Voyageurbabou, 10 Jan 2017 | Read review
“request view of the city on a high floor”
 of 5 bubbles DrJohnATL, 15 Dec 2016 | Read review
“Higher floors with view of the city”
 of 5 bubbles MGood2014, 2 Dec 2016 | Read review
“Ask for a room facing the city”
 of 5 bubbles MiguelRubio3rd, 28 Nov 2016 | Read review
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