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Hotel Santana

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1,361 Reviews from our TripAdvisor Community

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Showing 1,112: English reviews
Liverpool, United Kingdom
Reviewed 6 July 2015

My partner and I stayed here with a few of my family members. It was a last minute booking for some before high season sun. My Father enjoyed Malta as a whole and would return to this hotel. I probably would as well. The rooms are very basic but clean and cannot be faulted for this. The hotel staff were...

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Helpful?
Thank Linsie84
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for your review concerning your stay with us at Hotel Santana last year and for your comments. Since then we have added more value to our clients, including an electric kettle and crockery in all standard rooms and free Wi-Fi in all rooms and public areas. I hope that you will soon find the opportunity to...

london
Reviewed 6 July 2015

After reading some of the reviews on here about this hotel I was worried, especially as some had mentioned cockroaches and dirty rooms. I was pleasantly surprised to find that I didn't have these problems and that this was a nice little hotel. First the good things - Great location (if you don't look at the big parking lot/ wasteland...

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7Thank marypoppins2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Good morning, I have noted your review of our hotel on TripAdvisor. May I respectfully point out, for the benefit of those reading this review, that although the odd cockroach does fly into our hotel occasionally (regrettably these insects are typical in warm climates), the hotel maintains a rigid pest control programme in order to avoid such occurrences With regards...

Staffordshire, United Kingdom
Reviewed 5 July 2015

Stayed 10 nights 17-27th June. Check in was quick, and receptionists were always very pleasant and helpful. Stayed in room 437.Quite a large room, with kettle and fridge. It was a lovely surprise to receive fruit and wine. Thank you! Thanks to Joyce, our lovely cleaning lady, she always had a smile, and nothing was too much trouble. She's definitely...

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Helpful?
Thank Paula W
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Paula W., Thank you for reviewing Hotel Santana on TripAdvisor, for your comments and for sharing your experience of our hotel with other reviewers. We will share your review with our staff as they are always encouraged when clients comment about their good service. Above all, I note with pleasure that you will be returning to Malta and to...

Merthyr Tydfil, United Kingdom
Reviewed 5 July 2015

Good hotel, no complaints! Location in Qawra is good, short walk to the buses. If you are not full board in the hotel there lots of good restaurants nearby. Small but adequate swimming pool on the roof.

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Helpful?
Thank aitchdive
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your comments. I hope that you will soon find the opportunity to return to Malta and that you will again choose to stay at Hotel Santana. In that case we promise you our availability to assist you with any future booking. In the meantime Best regards Carmen Carmen...

Jerusalem
Reviewed 4 July 2015

The hotel was clean, service was good, but air-conditioning virtually inexistent. we were lucky to have a big ceiling fan in our room which helped a bit. Hotel is centrally located, very near beach and bus station (no trains in Malta) . Breakfast was reasonable, and staff polite and patient.

Review collected in partnership with this hotel
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Helpful?
Thank greatbazza
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing Hotel Santana on TripAdvisor. I will be sharing your review with our management team. However, with regards to the air-condition and for the benefit of those reading this review, may I remark that all public areas of our hotel are fully airconditioned and that the aircondition in the rooms is centrally controlled by the...

wakefield
Reviewed 3 July 2015

Stayed at this hotel from 20th june for 1 week as a couple my sister and brother-in-law was there when we arrived paid for a superior room and was given a suite on the 6th floor seperate bedroom 2 bathrooms and 2 wardrobes 1 which was a walk in, complete kitchen well equiped On the 2nd night of our stay...

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Helpful?
Thank jackiebc
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, I have noted your review of our hotel on TripAdvisor and will be sharing this review with our management team in view of checking the room in question and taking the necessary measurements to rectify any issues. In the meantime I take the opportunity to apologize for any inconvenience you allegedly experienced while with us. Best regards Carmen...

Middlesbrough, United Kingdom
Reviewed 3 July 2015

We have stayed at this hotel twice a year for the last 6 years and can honestly say it is the most friendly, clean, comfortable and welcoming hotel in Malta ! The staff are always polite and nothing is too much trouble, the food and service are first class with a wide choice of delicious meals on offer, really nice...

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Helpful?
Thank Christopher T
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Christopher T., Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel with other reviewers and for your most favourable comments about our hotel and staff. Above all, we thank you for your much appreciated repeat custom to our hotel and look forward to your next visit to the Santana. We also promise you...

Leadhills, United Kingdom
Reviewed 3 July 2015

This is the fifth time I have stayed at the hotel. The staff are great. The rooms have all been upgraded over tbe years I have beem coming. The bar in the hotel is great. With an excellent range of drinks and food very competitively priced. In a grwat location with access to good bars and restaurants, also a main...

Review collected in partnership with this hotel
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5Thank iancL4249WZ
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel with other reviewers and for your most favourable comments about our hotel and staff. Above all, we thank you for your much appreciated repeat custom to our hotel and look forward to your next visit to the Santana. We also promise you our...

Reviewed 1 July 2015 via mobile

Hotel reception all great especially the young lads very helpful. WiFi is brilliant in room and even on roof pool. Malta has a large mix of young and old. The area is not boom boom like ppl day but there's plenty kareoke bars and lovely sea front which goes for miles. Very busy resort. Everything is on your doorstep. Maltese...

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3Thank Darren D
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Darren D., Thank you for reviewing our hotel on TripAdvisor and for your comments. I will also be sharing this review with the management team in view of always seeking to improve our product and services. In the meantime we do hope that you will soon find the opportunity to return to Malta and that you will again choose...

Manchester
Reviewed 30 June 2015

Stayed at this hotel on a half board basis with my Dad for 10 nights in rooms 411 & 405 June 5th till 15th Check in was very friendly – I had mailed the hotel to ask for 2 rooms at the front of the hotel. They replied saying they would do their best. Well a big thanks to whoever...

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Helpful?
2Thank Roeburns
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, thank you for reviewing Hotel Santana on TripAdvisor, for your comments and, above all, for your repeat business to our hotel. I will be sharing this review with our management team in order to constantly continue to improve our product and services. In the meantime I note with pleasure that you will soon be returning to our hotel...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: ₹ 3,112 - ₹ 48,749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor is easy to access by stairs, avoiding waiting for lifts.”
rjonhill, 20 Apr 2017 | Read review
“Rooms 651 , 650 high floor overlooking buildings but view of the sea and country side”
hikerRotherham, 12 Apr 2017 | Read review
“Go to a different hotel”
, 7 Apr 2017 | Read review
“Higher up better view & try for one at front overlooking the square but none have 'views'”
FlybabyBLM, 23 Mar 2017 | Read review
“Rooms at back are quieter but smaller”
stephenwM5183DF, 21 Mar 2017 | Read review
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