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We enjoyed staying in this hotel with our 2 pups. It is great they allow dogs of all sizes for a reasonable fee. They gave us a room on the first floor which was very convenient for bringing the dogs out. They even have bones...More
Last time I was here was March, 2013. Place hasn't changed: still clean, well maintained, friendly, competent staff. They best amenitie is the outdoor patio area. It is spacious beyond reason: 3 covered conversation areas equipped with flat screen tv, electronic fire place and cushioned...More
Response from Amit T, General Manager at Candlewood Suites Richmond - West BroadResponded 27 October 2017
Thank you for your 5-star review! We are very pleased to hear that you found our hotel to be so clean and comfortable. It's great to hear you were able to enjoy the outdoor patio area we have!!
Thank you for sharing your positive feedback,...More
The staff were helpful and very friendly for the most part, and the room was very spacious, clean and comfortable, with a large and very comfortable bed. Plenty of towels in the bathroom and crockery in the kitchen.
The outdoor area was lovely, with firepits,...More
This hotel was rocking. Super duper comfy. We had a great stay and got a great pump in at the hotel gym. There wasn’t a breakfast but a solid coffee machine in its place. We were very happy with 2 tv’s in our room. Our...More
I start by saying i arrived after midnight so i was in no mood to change rooms once i unpacked.
At first glance things look clean, but then you start moving things or look a little closer and notice that the rooms are not actually...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Richmond - West BroadResponded 23 November 2017
Thanks for sharing your feedback, your thoughts as our guest is very important. Our goal is to ensure every guest has a positive experience, although I am sorry this trip left you disappointed and fell below your expectations. On behalf of the team,...More