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Holiday Inn Express Downtown Richmond

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Holiday Inn Express Downtown Richmond
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225 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Atlanta, Georgia
Reviewed 1 week ago

The entire building is old and in need of renovation. The parking garage welcomes you with a 6 foot height that clips the antenna of an average car. The elevator to the lobby is noisy and doesn't feel safe after dark. Front desk staff wasn't overly friendly. The worst issue was the room. My first room was on the 6th...

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Helpful?
Thank BeaverPower
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Thank you for taking the time to write our hotel a guest review. I'm sorry to hear you did not have a great stay with us, we will be sharing your comments with our management team to see if we can address the issues stated above. Badal P General Manager

Mountain View, California
Reviewed 30 December 2016

Our winter stay at the Holiday Inn Express had some ups and downs, though generally we found it a decent hotel. We stayed in a two-room suite, with our two young kids, and it was tons of room for our family. The Pros: --The staff were are really friendly and helpful and nice and chatted with us and our kids....

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Helpful?
Thank easilver
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

easilver, Thank you for taking the time to write our hotel a guest review. We appreciate your feedback, it is vital to our hotel and staff's success. I would love to discuss your most recent stay further, please feel free to contact me at badal.patel@shaminhotels.com Badal P General Manager

Reviewed 5 December 2016 via mobile

Wouldn't stay here place is off the strip, rooms are dark and not so nice. Pay extra $20 and stay further down in E Cary. Front desk not helpful at all more of an imposition to ask a question. Parking is cheap as long as you can get you car under the 6 foot max height

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Helpful?
Thank Bob M
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Bob M, I'm sorry to hear that your was not as you would have liked. I will be sharing your concerns with our staff and management team to help improve all future stays. Badal P General Manager

Morris County, New Jersey
Reviewed 30 November 2016

My husband and I really liked this hotel! Room was spacious! Lobby was nice and clean. The free breakfast in the morning was better than expected with a large variety of hot and cold food. They also leave coffee and tea out all day which is a nice touch. The staff was friendly and accommodating. We had our baby with...

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Helpful?
Thank Nicole A
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Nicole A, Thank you for taking the time to write our hotel a guest review, I'm glad to hear you had such a wonderful stay and we look forward to seeing you again soon!! Badal P General Manager

Galloway, New Jersey
Reviewed 22 November 2016

We stayed at the Holiday Inn Express to attend a Garth Brooks concert at the Richmond Coliseum. The location of the hotel was perfect for attractions downtown, however the customer service was rude and not very accommodating. When we inquired about the free shuttle to the concert we were told the shuttle was not available due to the Richmond Marathon...

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Helpful?
1Thank Shutz20
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Shutz20, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. Unfortunately due to the heavy traffic during the Richmond Marathon, we are unable to transport guests around the downtown area, along with several lane closures. We apologize for this inconvenience. Badal P General Manager

New York City, New York
Reviewed 13 November 2016 via mobile

It has a good location within walking distance to the "main attractions" let's call it in downtown Richmond, where there isn't really much to do or see, nor is a "tourist destination" with the likes of Orlando or Miami. If you are passing by, like my case and wants to go out and explore is the "perfect inexpensive base" to...

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Helpful?
Thank VictoriaD2
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

VictoriaD2, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. We hope to see you again on your next visit to Richmond, VA. Badal P General Manager

Chester, United Kingdom
Reviewed 3 November 2016

This is a nice modern property with all the facilities we needed. The welcome at reception was great, and although the first room we went to had a bleeping smoke detector the room was swapped with profuse apologies and no fuss. The room was spacious and well equipped. Plenty of room for breakfast, and the offering was fine. Even the...

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Helpful?
Thank Loz97
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Loz97, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. We look forward to your next visit to Richmond, VA. Badal P General Manager

Philadelphia, Pennsylvania
Reviewed 2 November 2016

Great business class hotel near VCU, VUU, the financial district, Jackson Ward and Fan district.. The room was clean and well maintained. The heating/cooling unit was a bit noisy, but it was early fall and did not need to use the unit at night. The self-service breakfast buffet was very good. The front desk and maintenance staff were very friendly...

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Helpful?
Thank vernonb689
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

vernonb689, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. I'm happy to hear you had such a great stay with us, and we look forward to seeing you again in the future. Badal P General Manager

Reviewed 31 October 2016 via mobile

On a college visit to Virginia Commonwealth University and as IHG member found this location close to all Richmond has to offer. Staff at desk and housekeeping were pleasant, polite and knowledgeable about area. Room was good size for a downtown style hotel. The rooms could use a little updating and some bleach around showers for those who look closely....

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Helpful?
Thank Randy P
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Randy P, Thank you for taking the time to write our hotel a guest review. We look forward to seeing you again on your next visit to Richmond, VA. Badal P General Manager

High Point, North Carolina
Reviewed 27 October 2016

I've switched to Holiday Inn Express whenever possible because of their amenities. They have the Keurigs in room, higher end shampoos, a 60 second pancake maker, etc. This is on top of the normal amenities you would get at a hotel.

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Helpful?
Thank Shelley_P41
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

rosshelley, Thank you for taking the time to write our hotel a guest review. We look forward to seeing you again on your next visit to Richmond, VA. Badal P General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Downtown Richmond

Address: 201 East Cary Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: ₹ 9,208 - ₹ 12,770 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Downtown Richmond 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Downtown Richmond staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Holiday Inn Express Downtown Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there are any that have been updated recently.”
 of 5 bubbles BeaverPower, 9 Feb 2017 | Read review
“5th and 6th level rooms provide additional respite from traffic noise”
 of 5 bubbles vernonb689, 1 Nov 2016 | Read review
“We would have preferred a room on a lower floor but our room was not ready so we were assigned a room on the top floor”
 of 5 bubbles Julie505_13, 13 Oct 2016 | Read review
“Call for parking directions; parking on side of hotel.”
 of 5 bubbles X2329EDjamesm, 13 Sep 2016 | Read review
“Check your bill carefully, then check your credit card statement the following day.”
 of 5 bubbles 473harryd, 15 Aug 2016 | Read review
5 of 5