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Hilton Richmond Hotel & Spa / Short Pump

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Hilton Richmond Hotel & Spa \/ Short Pump
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998 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Hotel & Spa / Short Pump
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Showing 994: English reviews
De Kalb Junction, New York
Reviewed 2 weeks ago

I am picky. I admit it. So much so that I became a secret shopper. This hotel is a standard that others should aspire to reaching. The hotel is beautiful inside and out. Grade of materials and surfaces are above every other hotel where I have stayed. The employees are friendly and helpful. The room is spacious. The cleanliness top...

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Helpful?
Thank redward2016
Culpeper, Virginia
Reviewed 3 weeks ago

Well, as is the case most of the time with Hilton...you hit the ball out of the park. Extremely friendly and attentive desk staff, lounge was well stocked, room was comfortable and clean, no issues at all. Rented space for the conference was above par, sound and lights were perfect and food throughout the day was awesome.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank R9585COanthonyp
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings R9585COanthonyp, Thank you for taking the opportunity to share a review of your recent stay with us. I am pleased to hear that our team of hospitality professionals were able to exceed your expectations during the recent conference that you attended at our hotel. From the front desk team to our housekeeping team to our food and beverage team...

San Jose, California
Reviewed 3 weeks ago

Business brought be back to the area and I stayed at the Hilton for 4 days. I was greeted upon arrival by a very welcoming and friendly staff. My room was great! The bed is extremely comfortable. If you are an Honors status level member, they have a very nice lounge. The exercise room was good also. The location is...

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Helpful?
Thank Fred L
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Fred L., Thank you for taking a few moments to share a review of your recent stay with us here at the Richmond Hilton Hotel & Spa @ Short Pump. I am glad to hear that everything during your stay was to your liking. We are very fortunate to have an amazing team of hospitality professionals that take exceptional...

Roanoke, Virginia
Reviewed 3 weeks ago

I have stayed at this property several times for work. It's the best overall choice in the area. It's located adjacent to the Short Pump Town Center so there are numerous restaurant choices nearby. It's also convenient to I-64. The property is very nice and well maintained. My room was comfortable, quiet, and clean. The water pressure in the shower...

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Helpful?
Thank hbhakh
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Hbhakh, Thank you for taking a few moments to share a review of your recent stay with us. We appreciate your patronage and are glad to have you back with us while working in the Richmond area. I am glad everything was to your liking during your stay. We have addressed the concerns with the tvs in the exercise...

Portsmouth, Virginia
Reviewed 3 weeks ago

My stay was wonderful and adventurous .The shopping was amazing.The quality of the food could've been better, but it wasn't so bad. The staff was super nice from check in until we checked out. I would recommend the area and the hotel it exceeded my expectations.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Desha D
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Desha D, Thank you for taking a moment to share a review of your recent stay with us. I am pleased to hear that you were able to enjoy all of what the area around the hotel offered. Our team members all share the same goal of providing our guests with unparalleled customer service. We are glad that you...

Ashburn, Virginia
Reviewed 4 weeks ago

If you happen to be doing business in Short Pump, and you're looking for a good place to stay, I can certainly recommend Hilton. scratch that overall the experience was very positive, the room was clean and well-maintained in the service throughout was what you'd expect from a quality hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank jayf901
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings jayf901, Thank you for taking a few moments to share a review of your recent stay with us on Tripadvisor. We appreciate your kind words and are glad to hear that our team was able to exceed your expectations during your recent stay with us. During the week our hotel caters primarily to business travelers with our close proximity...

Richmond, United States
Reviewed 4 weeks ago

Set up a great two day Valentine's for my girlfriend, hotel was great, it was a Tuesday/Wednesday so it was almost as if it was just us in the hotel. Executive floor and lounge a must. No tub in the king executive floor rooms, which is strange, but the shower was very big. Great hotel, you might get more bang...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ZlatanSnell
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings tevins2017, Thank you for taking the opportunity to share a review of your recent stay with us. My team and I appreciate you selecting to spend Valentine's Day here at our hotel to spoil your significant other. Our executive floor along with its perks like the executive lounge, complimentary non alcoholic beverages, snacks, fresh fruit, and complimentary breakfast is...

Las Vegas, Nevada
Reviewed 4 weeks ago via mobile

I stayed with work for the week. Everyone was very accommodating. The room was nice (old iPod style alarm clock). The TV connected nicely to Netflix on the Roku we brought, and that was with the free wifi. Overall nice stay, will return when I am back in town.

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Helpful?
Thank Alan R
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Alan R, Thank you for taking the time to share a review of your recent stay with us. We appreciate you selecting our hotel as your home away from home during your time here in the Richmond area on business. We are very fortunate to have a top notch team of hospitality professionals that make total guest satisfaction their...

Williamsburg, Virginia
Reviewed 4 weeks ago

Where do I start? My spouse brought me here for our anniversary weekend get- away. We both work full time and have a business that we run together, so we rarely get a day off. This was our first day off in about a month. We arrived on a Saturday in mid-February 2:30ish and checked into our room on the...

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Helpful?
Thank TreeserReeser
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Teresa C, Thank you for taking the opportunity to share a review of your recent stay with us. First please let me begin by apologizing for the issues that you experienced during your stay. Unfortunately it definitely looks like some of our team members missed the mark on some key service issues during your stay here with us. Regarding...

Washington DC, District of Columbia
Reviewed 4 weeks ago

The Short Pump Hilton is relatively new, located in the western Richmond suburb called Short Pump. The hotel is standard Hilton, which means comfortable, clean rooms with all the amenities a business traveler needs (nice bed, good sheets and towels, and Hilton has great toiletries). This hotel is off the interstate a little, and can be a bit tricky to...

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Thank 18554travel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Region: United States > Virginia > Richmond
Price Range: ₹ 11,594 - ₹ 21,027 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#2 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travellers.
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have pleasant views”
 of 5 bubbles 18554travel, 18 Feb 2017 | Read review
“Ask for Executive Level”
 of 5 bubbles kingfriday_xiii, 6 Feb 2017 | Read review
“I didn't find it noisy anywhere.”
 of 5 bubbles PoppyC64, 3 Jan 2017 | Read review
“Rooms 818 - 822 are directly across from the Concierge Lounge.”
 of 5 bubbles Wolfpack81, 2 Jan 2017 | Read review
“We like the rooms on the back (facing away from Broad Street) - nicer views, in our opinion.”
 of 5 bubbles nycresident2010, 29 Dec 2016 | Read review
5 of 5