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HYATT House Richmond-West

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669 Reviews from our TripAdvisor Community

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Showing 664: English reviews
Richmond, Virginia
Reviewed 13 July 2016 via mobile

Pretty standard but it will do. I did order chili three times without meat and all three times I got meat. The food is kind of like pub food that I would not eat at the bar. The rooms are surprisingly Roomy,clean, large television, refrigerator, without the kitchen this was a full on suite with a foldout couch. I would...

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Helpful?
Thank Andrea W
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Andrea W, Thank you so much for taking the time to write our hotel a review. I am sincerely disappointed to hear about your experience at our H-Bar. Please know that I will be sure to address this issue with our bar staff so that we can improve our guest's dining experience. I am also sorry to hear that...

philadelphia, United States
Reviewed 12 July 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Tiffany S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Vienna, VA
Reviewed 11 July 2016

Stayed recently for a one night business trip. Location is super convenient as this property is directly attached to the outdoor Short Pump mall. Rooms are spacious, with a separate seating area and kitchenette. Room seemed clean, although the kitchen area did seem a bit outdated. There is an outdoor pool with a nice seating area and even a firepit...

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Helpful?
Thank LoveTaxidia
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear LoveTaxidia, Thank you for choosing our hotel for your business trip. Our hotel is ideal for any business traveler mostly because of our location. The outdoor infinity pool is perfect for relaxing after a long day at work and our bar is only an elevator ride away for a light dinner. We hope you continue to choose our hotel...

Glen Allen, United States
Reviewed 11 July 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Sharon C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Pittsburgh, Pennsylvania
Reviewed 10 July 2016 via mobile

We had a nice visit here and would stay again. It was very crowded with four (!) weddings going on but it worked out okay. The elevators were consistently and noticeably slow. It makes me nuts that they build these large hotels and limit elevators to 2 when 3 would be a far better experience for the guests. The pool...

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Helpful?
Thank Pittsburgh_Family2
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Pittsburgh_Family2, Thank you very much for the review! The summer brings a lot of weddings to the area which makes a busy season for us. We enjoy all of the excitement it brings. I am pleased you had an opportunity to visit the pool. The pool light has been fixed as guests’ safety is always our number one priority....

Louisville, Kentucky
Reviewed 10 July 2016

Stayed four nights here. Very well located for day trips in the area as it is near the major highway through town. Actually located on the back of a major mall. Rooms were pretty quiet. Also well maintained and clean. Would have preferred more drawers in the room and hooks in the bathroom but we made do.The pool was well...

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Helpful?
Thank leslie f
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear leslie f, What a great review! I am overjoyed with emotions to hear the best part of your stay was our staff! Your wonderful feedback will be shared with the entire team. I am delighted you had an opportunity to utilize the pool. The pool area is one of the favorite amenities for our guests this time of year....

Richmond, United States
Reviewed 6 July 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Remee G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Effort, United States
Reviewed 6 July 2016

Couldn't ask for a better location with plenty to do. Hotel was very reasonable, had a wonderful breakfast to get us back on the road again. Will definitely make this a stop along the way as we travel down south.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Honi G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Honi G, I am excited to hear about your fantastic stay at our hotel! Our unique location provides a lot of fun activities for our guests. It is great if you are looking for places to venture to within walking distance or wanting to visit the city only a short distance away. There is always something to do. The...

Virginia beach
Reviewed 4 July 2016 via mobile

We stayed here for two nights 7/2-7/4. This was our 4th times staying at this hotel, however, after this time, we definitely want to call it a quit! 1/The check in was horrible and unprofessional. 3 hours late check in, had to speak to the manager to get the room. Receptionist told us that there was a waiting list and...

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1Thank RPH03
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear RPH03, I was disappointed to hear about your latest experience at our hotel. The holiday weekend certainly kept us busy. I sincerely apologize for the late check in and I am sure as a frequent guest you are aware it is not a norm for us. I can assure you everyone was working extremely hard throughout the weekend to...

Virginia Beach, Virginia
Reviewed 4 July 2016

Review collected in partnership with Hyatt Hotels
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Thank AYuhas
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: ₹ 8,594 - ₹ 16,643 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
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