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HYATT House Richmond-West

Expedia.comUS$ 154*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 154*
US$ 154*
US$ 154*
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HYATT House Richmond-West
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729 Reviews from our TripAdvisor Community

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There are newer reviews for HYATT House Richmond-West
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Showing 724: English reviews
Durham, North Carolina
Reviewed 2 weeks ago

The staff was friendly and welcoming. However, the toilets in the guest bedrooms need a through cleaning. There was black (either dirt or mold) around the rim of the toilet. It was extremely off putting, and it made me question the integrity of how well the rooms were clean. Dear Management. Please don't respond with a canned response, saying this...

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Creighton L
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Creighton L, Thank you for your candid review. We truly appreciate feedback, both positive and negative, from our guests. Your review has been shared with our executive housekeeper and the issues you observed will be resolved immediately. Sincerely, Kathy Holland General Manager

Rockville, United States
Reviewed 2 weeks ago

Staff, location, and overall quality were excellent. The room was very clean. We stayed in a suite with sink, full refrigerator and hotplate. Easy access to main roads. Good selection of food in neighborhood.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 749johnpauls
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 749johnpauls, Thank you for taking the time to review our hotel. The Hyatt house Richmond-West is located within minutes to all of the major highways making it convenient for your travels. You will be welcomed with southern hospitality and before you know it we have become your home away from home. Again, thank you for your review. We look...

Springfield, United States
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank W1729MGcraigd
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Eatonton, United States
Reviewed 3 weeks ago

This Hyatt House is in a perfect location! They have many restaurants in the area. The property is attached to a mall so very secure for a female traveler and many options for shopping and eating in a very secure environment

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank pamhB4728LR
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear pamhB4728LR, Thank you for reviewing the Hyatt house Richmond-West! It is always great to hear wonderful feedback from our guests. Our location is one of a kind and guests seem to love its location next to the mall. I am very happy to hear about your great experience and hope to have you back with us again soon! Warm...

Washington, DC
Reviewed 3 weeks ago via mobile

I was impressed. I stayed here for less $$. than the Residence Inn right down the street and so prefer this place. I had a studio with full kitchen. It was quiet, comfortable and clean with loads of restaurants right next door at the town center. It's my go to place for biz travel from here on out.

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Helpful?
1Thank SGTrvlr
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear SGTrvlr, Thank you for choosing our hotel for your business trips. The Hyatt house Richmond-West has a lot to offer our guests. Our wonderful team members are here to ensure your expectations are met. The spacious guest rooms are perfect for any traveler and our location cannot be beat! There is plenty of fun activities and an abundance of...

Temple Hills, Maryland
Reviewed 3 weeks ago

The welcome help desk staff were so helpful. The location of the hotel was perfect. Plenty of places to eat. Mall was within walking distance. The fire pit to me was by far by favorite. My overall stay was wonderful

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank S8173HCkeithm
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear S8173HCkeithm, What a great review! I am happy our front desk team was able to assist with your needs. Our goal is to ensure each guest has a memorable experience and everyone at the Hyatt house Richmond-West is here to assist in the process. Our location is great for any traveler no matter the purpose of the visit. The...

Harrisburg, Pennsylvania
Reviewed 3 weeks ago

This hotel is a little tricky to find, but it's actually part of the mall. Just head for Dick's Sporting Goods in the Short Pump Mall- its to the left. The location is unique and offers traveling with teenagers a safe way for them to shop and eat on their own in a safe area. The hotel is nicely laid...

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Helpful?
Thank CindyC77
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear CindyC77, Thank you for taking the time out of your day to write such a detailed review! I am truly grateful to learn about your wonderful experience. We pride ourselves in customer service and we continue to find new ways to accommodate our guests. I sincerely apologize for the mishap in your reservations but I appreciate you allowing us...

Atlanta, Georgia
Reviewed 3 weeks ago

I love this hotel, it is nicely situated among lots of shopping and restaurants that you can walk to. And Renee is so nice in the mornings at the awesome breakfast. They have good selections at the breakfast.

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Helpful?
Thank Benjamin R
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Benjamin R, I am pleased you loved our hotel! The Hyatt house Richmond-West offers a unique experience for our out of town travelers. Our location next to the mall is always a wondrous surprise for first time visitors. I greatly appreciate you taking the time to recognize Renee. Renee has always been known for her personality and she is...

Reviewed 4 weeks ago

We stayed on the concierge floor, enjoyed reasonably priced cocktails before dinner and met some nice people. Back to our room to decide about dinner and finally decided to return to the concierge lounge for the delicious and hot meal that was there waiting for us! A glass of wine and dessert and cappuccino; worth every penny for the concierge...

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Helpful?
Thank Sandy S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Sandy S, Thank you for reviewing the Hyatt house Richmond-West. The H bar which is located in the lobby is open every evening. We have a nice selection of spirits, beers, and cocktails. We even offer a light dinner menu during bar hours. Our team works extremely hard to ensure each guest feels welcomed and at home. Again, thank...

Forest, United States
Reviewed 5 weeks ago

The hotel is located in the heart of shopping, It is clean, well maintained with a friendly and accommodating staff. Their junior suite has a full kitchen which is nice when traveling with a spouse and/or children.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank W8758SJgregb
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear W8758SJgregb, Wow! What an excellent review! It always bring me joy to hear great feedback from our guests. The Hyatt house Richmond-West is an extended stay hotel located in the heart of Short Pump. Our location is perfect for any traveler whether you are traveling for business, passing through, or for a long term visit. All guest rooms have...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: ₹ 8,738 - ₹ 16,511 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cincierge or Executive floor”
736sandys, 25 Mar 2017 | Read review
“We stayed on the second floor near the pool and gym. great location”
160wendyh, 24 Mar 2017 | Read review
“End of hall on any floor.”
Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
G5516EIjosephc, 28 Nov 2016 | Read review
5 of 5
Expedia.com
US$ 154* /night
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Booking.comUS$ 154
TravelocityUS$ 154
Hyatt.comUS$ 154
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Prices are for 1 room, 2 adults
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