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HYATT House Richmond-West

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HYATT House Richmond-West
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667 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Reviewed 2 days ago NEWvia mobile

I used to love this hotel but they are falling down with service and staffing. Hotel was clean but the breakfast buffet is at this point almost inedible except for the fresh bananas. The oatmeal was even raw. We checked in and were told we were "upgraded" to a suite that had a sleeper sofa vs the room I had...

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Helpful?
Thank lab12345
Branford, Connecticut
Reviewed 1 week ago

A great stay with wonderful staff, and the best part...Great continental breakfast! Hotel looks fairly new and really loved the fireplace especially on a cold night; Its an added bonus. The rooms are fairly spacious and the inclusion of a fridge and microwave was really thoughtful especially for those traveling with families.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Lawrence O
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Lawrence O, I greatly appreciate the review on our hotel. Our buffet breakfast which is also included is very convenient for our guests. The guest rooms are currently being renovated to give our guests more of what they want. Everyone here is really excited and I hope you have an opportunity to see it for yourself! Thank you for...

Richmond, United States
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Jim C
Madison, Virginia
Reviewed 2 weeks ago

Originally my husband and I planned a one-night away trip to break up our holiday week of time off from routines, however we were so pleased with the accommodations that we stayed a second night. The cleaning staff respected our time in the room and had everything neatened nicely when we returned, working around our schedule with a smile. I...

Review collected in partnership with Hyatt Hotels
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Thank 813dianeu
Washington DC, District of Columbia
Reviewed 2 weeks ago

Hyatt House was a perfect spot for our visiting family. One bedroom suite was wonderful, allowing kid(s) to be put to bed in one room and relax in the living room. Kitchen is well equipped for travel, and there is a borrow list for items that aren't already in the room. Location at Short Pump allows for ample parking, shopping,...

Review collected in partnership with Hyatt Hotels
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Thank gracew2017
Oregon
Reviewed 2 weeks ago

Great hotel. Perfect location for shopping and dining. Stayed here for a wedding party. I can't think of one complaint. All the rooms were clean and comfortable. I would return just to explore the shops.

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Helpful?
Thank LazyProjector
Islamorada, Florida
Reviewed 2 weeks ago via mobile

Beautiful hotel. Staff so nice! The suite was better than expected and the price was awesome. But it was really hard to get food. Room service not as advertised. Breakfast hours not posted anywhere. Found it strange for a Hyatt boutique hotel - and wrote them about it. Standard marketing response - so, I recommend that management stay at the...

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Helpful?
Thank djw852
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear djw852, Thank you for taking the time out of your day to review our hotel. Our hotel has an abundance of food options starting with our full buffet breakfast which is offered every morning. We have a light dinner menu at our H bar every evening during our bar hours. The twenty four hour market has all kinds of...

Virginia Beach, Virginia
Reviewed 2 weeks ago

I've stayed at this hotel many times and will continue to stay here when in Richmond. The hotel is located within the Short Pump Mall which makes shopping a breeze and you can return to your room for breaks.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Tommy B
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Tommy B, I appreciate you choosing our hotel for your number one choice in Richmond! Our unique location is what makes our hotel the best place to stay. The hotel is surrounded by an abundance of restaurants and connected to the finest shopping mall in the area. Our connection to the mall is very convenient for shoppers. Thank you...

Centerville, Ohio
Reviewed 2 weeks ago

Awesome location next to Short Pump Mall. Easy check in and check out,very comfortable bed and clean ! Great Breakfast. Seating was a little crowded for breakfast around 9:15 am. Room 519 very quiet , would stay again

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Debra W
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Debra W, What a great review! I love knowing we have met our guests’ expectations. Our easy check-in and check-out experience is designed to accommodate our guests in a fast and efficient way. The spacious guest rooms along with our breakfast is one of the many reasons our guests keeping returning. Thank you for being our guest and I...

Reviewed 3 weeks ago via mobile

My family and I stayed here on our way south to visit family. Very clean, friendly employees, and a free breakfast the next morning. The rooms were clean and comfortable. The location is in the midst of several malls, so lots of shopping for those interested. Also a restaurant or two nearby. This is not The Ritz Carlton, but it...

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Helpful?
Thank Frankenmary C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Frankenmary C, I am pleased you and your family chose our hotel for your trip down south. Our hotel is located in the perfect spot for travelers. We are close to all of the major interstates and there is shopping and dining for all of the Virginia is for Lovers’ fans. When you stay with us you will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: ₹ 7,845 - ₹ 16,168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity and Hyatt Hotels Corporation so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
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