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HYATT House Richmond-West

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HYATT House Richmond-West
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681 Reviews from our TripAdvisor Community

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Showing 676: English reviews
Locust Grove, Virginia
Reviewed yesterday NEW

I love this place. They are so accommodating and their beds and rooms are also comfortable. Their staff are always so pleasant and they assist in any way possible. They are in close proximity to anything you need as well

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Dana K
Columbia, South Carolina, United States
Reviewed 2 days ago NEW

FYI for any state or federal employee. Found out today during check out this Hyatt location does not recognizes any state or federal tax exemptions. After confirming exempt status at check-in , the leadership stated at check out the "do not" honor any exemptions beyond a 30 day stay. Meaning if you have a exemption, you will have to pay...

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Helpful?
Thank Localtest
montevideo
Reviewed 4 days ago NEW

Very practical for short term stay, room spacious, clean and silent. Breakfast with limited selection of items and will be cut off at time stated. Staff is non existent or very concentrated on their duties don't expect much assistance or attention.

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Helpful?
Thank fvelaz
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear fvelaz, I appreciate you taking the time to review our property. I was disappointed to hear that you found our staff to be less than wonderful. We pride ourselves on having a great staff, and we always strive to make each and every guest feel special. I am glad that you enjoyed your room and I sincerely hope that...

Roanoke, Virginia
Reviewed 6 days ago NEW

My husband and I wanted a quick overnight getaway for a pre Valentines celebration, the Hyatt was the perfect spot. It was located at Short Pump Mall and had everything we didn't have to drive anywhere and the restaurant Texas da Brazil was just around the corner where we ate a delicits meal.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Tina B
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Tina B, I appreciate you taking the time to review our hotel and I am thrilled that you and your husband enjoyed your stay with us. Our location really is unbeatable, and having everything within walking distance from our front door makes it that much easier to enjoy. We have relationships with many of the restaurants nearby, and I...

Fairfax Station, Virginia
Reviewed 1 week ago NEW

Hyatt West is 12 miles from Richmond located behind a huge mall. The rooms are fine, the service ok but it's not in Richmond - it's in Henrico County. The breakfast ends at 10 - on the dot...the omelet station is stuck in the opposite corner and the individual making omelets was overwhelmed and it's easy to overlook. At 10am...

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Helpful?
Thank Terrance M
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Terrance M, I sincerely apologize that your stay with us did not meet your expectations. You are correct, the Hyatt House Richmond-West is located in the West End of Richmond, which is about 12 miles west of the City of Richmond. Although our breakfast hours do end at 10am, we offer complimentary coffee in all of our rooms, as...

Fredericksburg, Virginia
Reviewed 1 week ago NEW

Great location for a spa day, awesome shopping, great restaurants and a beautiful hotel. My husband and I both enjoyed our night away and highly recommend a stay at the Hyatt Place. Lots to do and all within walking distance.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Karen A
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Karen A, Thank you for your wonderful review! With the Red Door Spa just within walking distance and so many highly-rated restaurants and shops just outside our front door, our location really is one of our greatest assets. I am glad that you enjoyed your stay with us and we hope to see you again soon. Warm Regards, Kathy...

Richmond, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 439howardf
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Hatteras, North Carolina
Reviewed 2 weeks ago

Wonderful hotel!! My second visit and will stay there again! It's newly remodeled and the location is next to a mall, great restaurants and a movie theater. Staff is very professional and friendly. The breakfast omelets are delicious!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank kmac946
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear kmac946, I appreciate the wonderful review! I am extremely pleased you had an opportunity to stay in our renovated rooms. Everyone here has been excited about the renovations. Our location provides a lot of fun activities for all ages. Thank you for the lovely comments on our team. They help make us who we are. I hope to have...

Woodbridge, Virginia
Reviewed 2 weeks ago

I normally do not post reviews but after our second visit in which the power had to be turned off to the building I had to post a message for people traveling with kids or special needs. After checking in and going to our room, the fire alarm sounded; so, we turned around and took the stairs down. Luckily we...

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Helpful?
Thank Antoine W
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Antoine W, I sincerely apologize for the inconveniences you encountered on your last visit. Unforeseen circumstances occurred while you were with us and for that I sincerely apologize. The fire alarm went off because it detected smoke which was why everyone was evacuated. At that time we were not aware we would have to evacuate our guests or have...

Glen Allen, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank mikeaQ5447VF
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: ₹ 8,872 - ₹ 15,660 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
5 of 5