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Hilton Richmond Downtown

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Certificate of Excellence
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Hilton Richmond Downtown
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1,397 Reviews from our TripAdvisor Community

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Showing 1,391: English reviews
wilmington, United States
Reviewed 21 January 2016

The shower would not get hot. The repair man said that it was set at a select temperature to prevent people from being burnt. My wife and two kids rushed their showers every day due to the temperature of the water. The room temperature would not go above 72. No mater what I set the thermostat on It would not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brian H
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Brian, Thanks so much for your visit and review. While you and our engineer are correct, there are settings to avoid scolding, the system should provide for a hot shower. I sent you a personal note to discuss further and mentioned I had a very hot shower myself this am (stayed for the recent snow storm), so the system,...

Hampton, Virginia
Reviewed 20 January 2016

Special mention of Preston and Adrian for being especially helpful as I rolled into town and wasn't even sure at which hotel I was booked, with only minutes to check in, get dressed and attend a wedding at the John Marshall. I remember when this hotel was a vacant department store. Well done, Hilton, you've turned this treasure and landmark...

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Helpful?
Thank marcyro
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Glad to see you enjoyed your visit for a recent wedding at the John Marshall. We appreciate you mentioning some of our key staff; Preston and Adrian. Yes, we've kept this "treasure and landmark" alive and exciting with our Hilton, the M&R Apartments, and more. We hope to see you back soon ! Sincerely, John Cario General Manager

Reviewed 19 January 2016

Lovely historic building, rooms are clean and the new renovation provides brand new beautiful carpet, wall coverings, fixtures. Beds comfortable. Rooms seem larger because of the high ceilings. A great value! Service is very good, especially the bell captain/shuttle driver named Matthew.

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Helpful?
Thank CaroleFJ
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Carole; Thank you for your recent stay with us and your feedback. I was excited to see you enjoyed our renovation, the rooms, as well you recognized one of our newer bellmen / drivers - Matthew. We'll thank him accordingly, and we hope to see you back soon. Sincerely, John and team.

Baltimore, Maryland
Reviewed 18 January 2016

We stayed at the Hilton Richmond Downtown this past weekend. We got off to a rough start as Hilton lost our reservation and I found that out when I tried to check-in online. I spent 40 minutes on the phone with a reservationist trying to find out what happened. It must have gotten lost with the change over from the...

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Helpful?
Thank chasandpeg
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Chase and Peg; Thank you for your recent stay during a busy Volleyball weekend as you noted. We are glad you got the reservation worked out, and we believe we are beyond the conversion confusion associated with this situation. We will communicate and address your notes to the team, as well we appreciate your feedback on the staff, shuttle,...

Export, United States
Reviewed 18 January 2016

Over all the stay was very good. However the food was cold waited too long to be served! Otherwise loved the hotel especially the rooms, Beautiful! Loved the high ceilings.We actually came back the nest day to stay over, as we drove to Myrtle beach, Nice stopping point!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert C
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Robert; Thanks for your stay and feedback. We are glad you enjoyed your stay, and our rooms. We'll review your feedback with our Chef and team and hope to do better next time. Sincerely, John and team.

Williamsburg, VA, United States
Reviewed 18 January 2016

Since I was last a guest, this hotel was "upgraded" from a Hilton Garden Inn to a Hilton. Unfortunately, the changes are not good. Rooms no longer contain microwaves, the Keurig coffee maker was replaced by an inferior style coffee maker, and my bathroom included only a stall shower. Additionally, the bathroom lighting was changed from wall sconces beside the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Amanda J
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Amanda; Thank you for your many stays with us and recent feedback on Tripadvisor. I was glad to see you recognized our staff as the best aspect, and certainly will address your other concerns. You are correct, only our suites (in a cabinent) have the microwaves now that we are a Hilton, however we have many available in the...

Roanoke, Virginia
Reviewed 16 January 2016

I recently stayed at this property before a meeting at the state capitol. It is conveniently located, within walking distance. The hotel has been renovated and updated from its earlier time as a Hilton Garden. The desk staff were very helpful and my room was very nice. My only complaint was that quite a bit of light came in under...

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Helpful?
Thank hbhakh
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your recent visit and review. We appreciate your loyalty as a Hilton Honor's guest, and glad to see you enjoyed the new Executive Lounge. We will be addressing the gap issue as you noted with some weather stripping ahead. We hope to see you back soon. Sincerely, John Cario General Manager

Saint Charles, Missouri
Reviewed 13 January 2016 via mobile

Since changing to Hilton this location has greatly improved. They have decent rooms and a nice executive lounge. I'll stay here again in the future because of the location and amenities. There's a ton of close restaurants to enjoy a nice dinner out.

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Helpful?
Thank ScottyPayne
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Scotty; Thanks for your recent visit and review (#1000) We are glad to hear you enjoyed our recent renovation / improvements as well the new Executive Lounge. Yes, we are also please with the many new restaurants within walking distance of our hotel, or a quick ride in our complimentary shuttle. We hope to see you back soon, and...

High Point, North Carolina
Reviewed 10 January 2016 via mobile

So this is a nicely renovated hotel. I have stayed in 10 different Hilton Hotels in 2015 and 120 across the Hilton brand. While nicely renovated this hotel lacks a couple things that bother me the most. The Executive Lounge exist, however upon check in I was told it is not staffed and not available therefore it might as well...

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Helpful?
Thank BNAPPR
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your Hilton loyalty and recent visit to our hotel. I sent a personal message to you to learn some details about your stay as during the recent holidays we did have some limited hours as related to the Executive Lounge. Being in a downtown market, as you noted, we do have valet parking. I will share your...

NC
Reviewed 9 January 2016

The staff here is exceptional - particularly the valet and room service personnel. Everything was new and spotless. The one negative was that, at least with regard to the room I stayed in, was that there was no threshold or sweep for the room entry door. As a result, there was a 1/2" or better gap under the door through...

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Helpful?
Thank catvahine
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your recent visit to Richmond and stay with us. We appreciate your feedback regarding our excellent staff and our renovation. We will certainly review your comments as we did add tile at each entry area thus there is a difference in gap vs. having carpet at this area. We do hope to see you in the future !...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: ₹ 10,338 - ₹ 20,162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My windows overlooked the courtyard, which meant no traffic noise but plenty of light, a nice bonus.”
CathyM_CorgiMom, 10 Apr 2017 | Read review
“The second floor was nice and quiet. It also has the pool and workout area.”
htgribble, 22 Feb 2017 | Read review
“Get an interior room for a quiet night sleep.”
christinec871, 13 Feb 2017 | Read review
“Request a corner room”
Darrylswife0701, 30 Jan 2017 | Read review
“Rooms on interior courtyard are quieter.”
eminva, 20 Jan 2017 | Read review
5 of 5