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Hilton Richmond Downtown

PricelineUS$ 158*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 164*
US$ 158*
Great Deal
US$ 163*
US$ 163*
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Hilton Richmond Downtown
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1,420 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,414: English reviews
Ashburn, Virginia
Reviewed 20 May 2016 via mobile

I have been traveling to Richmond for almost 20 years and I am happy to see the downtown area really develop into a destination with better hotels and restaurants over the past few years. Hilton has converted the Hilton Garden Inn downtown location into a full service Hilton. I was surprise that I could really see the difference. Rooms have...

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Helpful?
Thank BFLOMAN
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your many visits to Richmond over the past 20 years. I've lived here myself for about 18 and yes it has come along way. We (Downtown) are fortunate to have many more hotel and restaurant choices, and of course the food and craft beer scene are alive and well. I'm glad you enjoyed our recent renovation, and...

Irvine, California
Reviewed 19 May 2016

So the property is nice and very clean. housecleaning did a great job. they're executive level amenities are not nearly up to speed with other Hilton's though. It's not worth it to pay for an upgrade if you can't get it for free. The lounge is actually on the ground floor, not on the executive floor, so that is super...

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Helpful?
Thank Susan R
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Susan; Thank you for your visit and feedback. I did send a personal note to discuss some of your specifics, as well I'll be thanking the team (Ms. C and Dominque) who assisted you. We'll certainly review your notes on the Executive Level and Lounge, as we are above the Brand requirements in these areas, but always listen to...

Bronx
Reviewed 18 May 2016 via mobile

Great place ...we arrived at 1 am ...everyone was upbeat and extremely friendly...the place has been nicely renovated which we all liked...the prices are very reasonable. ..the staff is very friendly and pay attention to detail...when we arrived I asked them what places they recommend we eat ...they gave me a list of about 10 places ...we ended up choosing...

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Helpful?
1Thank lisamartinez41
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Lisa; Glad to hear you had a nice Graduation visit in Richmond and at our Hilton. Yes, Richmond has many great dining spots and continues to garner National attention for a foody town, craft beers, and more. Hope you'll visit again and try some more of Richmond. Sincerely, John and team.

Danville, Kentucky
Reviewed 17 May 2016

Service at this hotel is excellent. We were on the seventh floor close to the elevator! At check in, we were told about the executive lounge on the first floor and decided to check it out. The hors d'oeuvres we were expecting turned out to be Cajun beef pasta alfredo, green salad, and fresh fruit. Adding a glass of wine...

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Helpful?
1Thank kydude645
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear KY Dude; Thank you for your recent visit and review. Congrats on the graduation of family or friend I assume ! I'm glad to hear you enjoyed our Executive Lounge as you were on the 7th floor Executive Level, or a Hilton Diamond Guest. We'll share your other notes with the team, and hope to see you soon, or...

Martinsville Va
Reviewed 17 May 2016 via mobile

Our Stay was wonderful, The staff was great, they offered more towels without us asking.Yes I would definitely recommend this for any kind of stay, weather it be business or for pleasure, they have inside pools, workout room.You feel a comfortable while staying there with their lockdown doors after a certain time of night to the main walking lobby .I...

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Helpful?
Thank norma f
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Norma; I hope you enjoyed the concert during a recent stay with us. We are fortunate to be near the National, Center Stage / Dominion, and not far from Altria as well. Glad to here you also enjoyed the pool and fitness room. We hope you come visit again soon. John C.

Reviewed 16 May 2016

Made a last minute reservation through Trip Advisor...but if I were to call directly to the Hilton, I would've had a Military/Government discounted rate that was cheaper. Parking is valet only, $23 added to the room. Unless you find street parking (lot) yourself. The hotel itself was appealing. Our room (2 queens) was adequate. No issues. Bathroom issue is there...

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Helpful?
Thank Justin M
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Justin; Thanks for your recent visit and review. While it appears we don't have an "exhaust fan" that you would hear, there is a stack vent in each room that has a roof fan that pulls air / steam from the room. We'll certainly review this with the engineering team to see if it was pulling adequately. The lower...

Norfolk, Virginia
Reviewed 16 May 2016

Was not impressed with the service more so BAU thanks. Breakfast was horrible 2 days in a row. Poor service with wait time on 2 out of three days. Feltblijevthe staff did not check on enough to see if the service was fine

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank C8434DSmichellem
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your visit and "Trip" post. I sent a personal note to learn more about the dates / times you experienced your poor service, and will address with the team to do better with checking on their tables. On a positive note we just got a "secret shop" of breakfast scoring a 99% this past week, as we do...

Hickman, United States
Reviewed 13 May 2016

Very courteous staff. As it is in hotels, the drinks are expensive and also the breakfast. But service is excellent and rooms are comfortable. The organization that makes the arrangement always uses this hotel and they never disappoint my stay there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Shirley E
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Shirley; We thank you for your recent visit and feedback on Tripadvisor. While you noted our prices were expensive, I was glad to hear the service and rooms were excellent and comfortable. We hope to see you back again soon. Sincerely, John and team

Huntersville, North Carolina
Reviewed 9 May 2016

This is a nice Hilton; the front desk was very welcoming, valets are super efficient and fast, and the room was gorgeous. While we were there they were also having a prom night. Lots of people around, but we were still able to escape to our room which was very quiet.

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Helpful?
1Thank V2040EYinfo
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

We thank you for your visit and feedback to Tripadvisor. Glad to hear you found some peace and quiet even with the many events we had at the hotel. I'll thank the team for assisting you in the many areas noted ! Hope to see you back soon, John and team.

New Orleans, Louisiana
Reviewed 9 May 2016

This was my first visit to Richmond and could not have been more impressed with the hotel, the rooms and the service. I would easily stay here again if ever traveling to Richmond. The rooms were spacious, clean, well maintained and could not get over how high and beautiful the ceilings were. The attendants working valet parking were excellent. A...

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Helpful?
1Thank Parker W
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Parker; Thanks for your recent visit and feedback on our hotel and staff. I'll be thanking Marlon and Billy ahead, and share your review with the team. Being the former Miller and Rhoads Department store we have the luxury of the larger rooms, high ceilings, and of course our great location in the Heart of Richmond. We do hope...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: ₹ 10,304 - ₹ 20,413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Priceline, Hilton Hotels Direct, Hotwire, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are quiet”
roseannp336, 18 May 2017 | Read review
“Room 326 had ants in the bathroom and very loud AC unit.”
WatsonFamily2013, 16 May 2017 | Read review
“Ask for street view room if you want a better view; if you like working out, stay on the second floor for convenience.”
johnericsv, 14 May 2017 | Read review
“Ask for room close to elevator otherwise if you get one farthest away its a long haul”
JFreez, 9 May 2017 | Read review
“Above third floor better view suggest seventh floor”
FFVaforever, 7 May 2017 | Read review
5 of 5
Priceline
US$ 158* /night
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Expedia.comUS$ 163
Booking.comUS$ 163
TravelocityUS$ 164
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Prices are for 1 room, 2 adults
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