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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,374 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,368: English reviews
Norfolk, Virginia
Reviewed 16 May 2016

Was not impressed with the service more so BAU thanks. Breakfast was horrible 2 days in a row. Poor service with wait time on 2 out of three days. Feltblijevthe staff did not check on enough to see if the service was fine

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank C8434DSmichellem
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your visit and "Trip" post. I sent a personal note to learn more about the dates / times you experienced your poor service, and will address with the team to do better with checking on their tables. On a positive note we just got a "secret shop" of breakfast scoring a 99% this past week, as we do...

Hickman, United States
Reviewed 13 May 2016

Very courteous staff. As it is in hotels, the drinks are expensive and also the breakfast. But service is excellent and rooms are comfortable. The organization that makes the arrangement always uses this hotel and they never disappoint my stay there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Shirley E
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Shirley; We thank you for your recent visit and feedback on Tripadvisor. While you noted our prices were expensive, I was glad to hear the service and rooms were excellent and comfortable. We hope to see you back again soon. Sincerely, John and team

Huntersville, North Carolina
Reviewed 9 May 2016

This is a nice Hilton; the front desk was very welcoming, valets are super efficient and fast, and the room was gorgeous. While we were there they were also having a prom night. Lots of people around, but we were still able to escape to our room which was very quiet.

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Helpful?
1Thank V2040EYinfo
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

We thank you for your visit and feedback to Tripadvisor. Glad to hear you found some peace and quiet even with the many events we had at the hotel. I'll thank the team for assisting you in the many areas noted ! Hope to see you back soon, John and team.

New Orleans, Louisiana
Reviewed 9 May 2016

This was my first visit to Richmond and could not have been more impressed with the hotel, the rooms and the service. I would easily stay here again if ever traveling to Richmond. The rooms were spacious, clean, well maintained and could not get over how high and beautiful the ceilings were. The attendants working valet parking were excellent. A...

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Helpful?
1Thank Parker W
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Parker; Thanks for your recent visit and feedback on our hotel and staff. I'll be thanking Marlon and Billy ahead, and share your review with the team. Being the former Miller and Rhoads Department store we have the luxury of the larger rooms, high ceilings, and of course our great location in the Heart of Richmond. We do hope...

Liberty Township, Ohio
Reviewed 7 May 2016

Rooms were very nice and comfortable. The bar/lounge was nice and prices were reasonable. Nice fitness center and spa on the second floor. The staff was very friendly and courteous. I would highly recommend this hotel if you travel to Richmond, VA.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sacornett
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your visit and post to Tripadvisor. I was glad to see you enjoyed our bar/lounge, fitness center, and more. We hope to see you back soon. Sincerely, John and team

new york
Reviewed 7 May 2016

This was my first visit after the change from Garden in to Hilton Downtown. Rooms seemed to be freshened up-great service, same wonderful location. Valet parking, usually Hilton amenities, comfy beds, fluffy towels-a good choice while visiting Richmond. Downtown is looking better than ever-new restaurants, art galleries, all within walking distance of the hotel..

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Helpful?
Thank tituspaddler
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Tituspaddler; Thanks for your 4th visit, and feedback on our transformation. Yes, Richmond Downtown is looking much better with many new restaurants, galleries, and more. We look forward to your next visit to even explore more ! Thanks, John and team.

Port Douglas, Australia
Reviewed 7 May 2016

Stayed at the Hilton Richmond for 4 nights. The hotel exceeded all expectations. Great room - we stayed in an oversize double Queen which was massive and great for the kids, great service. Good pool that kids loved and gym Was great! We used the executive lounge for breakfast each day which was perfect. Great service! The hotel is so...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank holidaycamp
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Holidaycamp; Glad to hear you had a great family stay with us and enjoyed our staff and amenities. We are glad to have exceeded your expectations, our goal, and we'll be waiting for your next visit ! Sincerely, John and team.

San Francisco, United States
Reviewed 6 May 2016

I stayed at the Richmond Hilton downtown had a wonderful experience. My room was great, comfortable, clean, good amenities and I felt safe. I was in 628 which is a walk from the elevator but very quiet. I could hear the rain at night which was a wonderful treat. Good room for the value. I would stay there again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Carole S
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Carole; Thanks for your visit and feedback on Tripadvisor. Glad to hear you enjoyed room 628 (an interior / atrium view) and enjoyed the recent rains we've had. We are all hoping for more sun, but that will come. We look forward to your next visit. Sincerely, John and team

Oceanside, New York
Reviewed 6 May 2016 via mobile

Enjoyed our stay. We had a king room with bathtub/shower combo. Room was very large clean and comfortable. Outstanding feature of the hotel is their staff. All pleasant and happy to accommodate. Dinner and breakfast considering it was hotel fare was very good. Definitely would stay here again.

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Helpful?
Thank LHfishco
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

We thank you for your visit and great feedback on our hotel and restaurant. It's always wonderful to hear how our staff was our best, or as you said "outstanding feature" of the hotel (they are truly the best !). We hope to see you back soon. John and team.

Reviewed 5 May 2016 via mobile

My husband and I are Diamond members, so even though this hotel is in my hometown I stopped in their to grab a quick breakfast before a meeting downtown. They had just shut down breakfast and I was told I couldn't get anything to eat or drink in their restaurant/deli. I went to speak to the banquet manager, Jonathan, and...

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Helpful?
Thank Jamie R
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Jamie; I was glad to hear you stopped by recently and Jonathan rose to the occasion and assisted you a valuable Diamond ~ Hilton Honor's guest. I have thanked him already, but will also share this with the team as an example to "go above and beyond" for our customers. Thanks again ! Sincerely, John and team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: ₹ 10,458 - ₹ 20,523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The second floor was nice and quiet. It also has the pool and workout area.”
 of 5 bubbles htgribble, 22 Feb 2017 | Read review
“Get an interior room for a quiet night sleep.”
 of 5 bubbles christinec871, 13 Feb 2017 | Read review
“Request a corner room”
 of 5 bubbles Darrylswife0701, 30 Jan 2017 | Read review
“Rooms on interior courtyard are quieter.”
 of 5 bubbles eminva, 20 Jan 2017 | Read review
“7th floor is the Exec. floor but good luck getting it. Even with my diamond status, i rarely get up there.”
 of 5 bubbles 20165, 5 Jan 2017 | Read review
5 of 5