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The Berkeley Hotel

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Traveller (105)
Room & Suite (52)
Dining (23)
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Overview
  • Excellent58%
  • Very good27%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“shockoe slip”(53 reviews)
“small hotel”(20 reviews)
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Offers from The Berkeley Hotel
Special Offer: Save 20% + Free Breakfast
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Offers from The Berkeley Hotel
Special Offer: Save 20% + Free Breakfast
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Rooms
8 May9 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,001)
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567
265
80
45
35
Show reviews that mention
All reviewsshockoe slipsmall hotelcobblestone streetvalet parkingtobacco companylovely hotelvalet servicecanal walkstreet parkingrestaurants and shopslocation is greatshockoe bottomroom was largegreat roomfront desk staffsouthern hospitalitybed was comfortable
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211 - 215 of 992 reviews
Reviewed 10 May 2017

Disappointed. Have no desire to rewrite what I have already said. People were fine ecept one issue was front desk. Room was not up to par for a luxury hotel. Bellman was fantastic although during busy hours you may need two.More

Review collected in partnership with this hotel
Thank John F
Response from Kevin M, Manager at The Berkeley HotelResponded 11 May 2017

We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. Your happiness and comfort is always our number one priority.Again we do apologize and hope...More

Reviewed 9 May 2017

We arrived at the hotel an hour early and were promptly checked in. Ariyana was pleasant and every time we saw her, she always had a smile on her face. That is something very rare for front desk personnel in the hotel business. Even though...More

Review collected in partnership with this hotel
Thank Liadan B
Response from Kevin M, Manager at The Berkeley HotelResponded 9 May 2017

Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again...More

Reviewed 4 May 2017

This hotel exceeded my expectations, nicely appointed rooms and great service. My only issue was poor water pressure in the shower. Also, they charge $23 for valet parking (you cannot park yourself). However this seems pretty standard for the area. The bed was pretty hard,...More

Review collected in partnership with this hotel
Thank Caryn C
Response from Kevin M, Manager at The Berkeley HotelResponded 5 May 2017

Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon. Guest satisfaction is very important to us. Thanks again for taking the time to let us know about your stay!

Reviewed 2 May 2017

We had a block of rooms for our son's wedding recently and the Berkeley was great! They were able to give all of our guest early check-in as needed on the wedding day. The services coordinator, desk clerks, porters, bartenders, wait staff, and housekeeping were...More

Thank Beth R
Response from Kevin M, Manager at The Berkeley HotelResponded 3 May 2017

Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here...More

Reviewed 2 May 2017

Nice and well kept lobby. The room was spacious with a big bathroom. While I was in Richmond, the weather was warm and bottled water was not consistently left in the room. I ordered onion rings from the restaurant and they were overcooked and dry...More

Review collected in partnership with this hotel
Thank L3532YRms
Response from Kevin M, Manager at The Berkeley HotelResponded 3 May 2017

We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. We have made management aware of the issues mentioned above and will work diligently to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 147 - US$ 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Richmond
#9 Romantic Hotel in Richmond
#23 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 147 - US$ 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Richmond
#9 Romantic Hotel in Richmond
#23 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms
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Traveller (105)
Room & Suite (52)
Dining (23)
Business Centre & Event Rooms (1)
Questions & Answers
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Jennifer G
4 January 2018|
AnswerShow all 2 answers
Response from Michael B | Reviewed this property |
11 minutes walk or quick taxi
0
Votes
27 December 2017|
Answer
Response from Tina H | Reviewed this property |
I cant answer that - a simple phone call to the front desk should be able to clear that up for you
0
Votes
vajoefisher
25 December 2017|
AnswerShow all 4 answers
Response from Tina H | Reviewed this property |
yes
0
Votes
Room Tips
"Rooms on the back or side of the hotel have less traffic noise."
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"We were in Room 502, which is a corner room in the back, very quiet but also dark, faces another building, so..."
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"Be sure to ask for a room away from the elevator when booking."
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"If you're a light sleeper, take a room away from the alley-side of the hotel, it was noisy when the..."
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