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The Westin Richmond

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Traveller (139)
Room & Suite (54)
Dining (19)
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Overview
  • Excellent66%
  • Very good26%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“heavenly bed”(34 reviews)
“club level”(36 reviews)
“infused water”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from The Westin Richmond
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Richmond
Special Offer: Breakfast for 2 Included
Hotel deals
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Nearby Hotels
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (791)
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787 results
Traveller rating
508
207
41
20
11
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LanguageEnglish
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508
207
41
20
11
Show reviews that mention
All reviewsheavenly bedclub levelinfused wateroffice parkroom serviceworkout roomoff the highwayfront desk staffvery nice hotelwalk in showerbroad streetfavorite hotelpool and hot tubbusiness travelerthe executive loungeshort driveroom was large
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1 - 5 of 787 reviews
Reviewed today

My wife and I have stayed here several times with the most recent a few weeks ago! We love this hotel and it is our go to in Richmond. The staff is excellent and friendly! And the Club Level is worth every penny! The location...More

Thank LFam2
Hotel's Favourite
Reviewed 26 February 2018

As SPG (Starwood's) members, we stay at many Westin and Sheraton Hotels. This hotel is our favorite. First, it is truly pet friendly. Our dogs love this hotel. They get excited when they see this hotel. One of our dogs jumpers up and wags his...More

1  Thank mark r
Response from WestinRichmond, General Manager at The Westin RichmondResponded 28 February 2018

Dear Mark R, thank you for your recent stay and 5-star review. I sincerely appreciate your loyalty and support of our hotel and I am glad to hear your dog loves Westin as well. Thank you for the generous comments about our product and service...More

Reviewed 4 days ago via mobile

By far one of the best experiences ever. From the sales, front desk, club level and restaurant really an amazing group of staff members who went out their way everyday to ensure our stay was amazing. I’m truly appreciative of everyone. Thank youMore

Thank smalachi
Response from WestinRichmond, General Manager at The Westin RichmondResponded 3 days ago

Dear Smalachi, thank you for your recent stay and 5-star rating. I am glad to hear we exceeded your expectations. Thank you for pointing out our great staff service, we appreciate your comments. We look forward to serving you again soon. Be well, Feliks Schwartz...More

Reviewed 4 days ago via mobile

Beautiful suite quiet, great accommodations. Had room service so could stay in and study. Outstanding beef medallions dinner. Very nice staff with timely service. Have stayed here several times and love this location. Wonderful bed, comfortable. Bathroom beautiful with separate soaker tub. Passed my board's...More

Thank lexus7831
Response from WestinRichmond, General Manager at The Westin RichmondResponded 3 days ago

Dear lexus7831, thank you for your recent stay and congratulations on passing your boards! I am glad to hear you enjoyed your stay and got the peace and quiet you were looking for. We are grateful for your continued loyalty and look forward to seeing...More

Reviewed 5 days ago

This westin could be anyhwere in the Us. The updated lobby and room decor, bar and restaurant were corporate styled with little local anything . Really Disappointing in the current food and drink mode. Equally disappointing - the Elevators were broken and 1 closed for...More

Thank notula
Response from WestinRichmond, General Manager at The Westin RichmondResponded 4 days ago

Dear Notula, thank you for your recent stay. I apologize we did not meet your expectations on y our recent visit and I thank you for your valuable feedback which only helps us to improve. I am sorry for the inconvenience of having a guest...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 193 - US$ 408 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#3 Luxury Hotel in Richmond
#6 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 193 - US$ 408 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#3 Luxury Hotel in Richmond
#6 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (139)
Room & Suite (54)
Dining (19)
Pool & Beach (4)
Business Centre & Event Rooms (14)
Questions & Answers
Ask a question
dlaker4
26 March 2018|
AnswerShow all 2 answers
Response from JVA_JVA | Reviewed this property |
I saw people in the lobby with two dogs, so you may be okay.
1
Vote
hiltoncharlie
8 October 2017|
AnswerShow all 3 answers
Response from Jrome2014 | Reviewed this property |
We are SPG members but don’t think platinum and were not upgraded. Also not upgraded via our CC which could have been an option despite SPG eligiblity but they did not have any thing to offer us, unfortunately. There is not... More
1
Vote
BeachBumBev
15 March 2017|
AnswerShow all 2 answers
Response from WestinRichmond | Property representative |
Unfortunately, we do not allow cats in our guestrooms. We do all dogs up to 40 pounds without a standard fee. I apologize for any inconvenience. Regards, Feliks Schwartz - General Manager.
0
Votes
Room Tips
"Highly recommend the Club Level"
Read review
"Upper floors are quieter, but elevators are very small, so don't bring too much luggage!"
Read review
"Avoid the second floor unless you have pets"
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"High floor room, get club level"
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