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Four Points by Sheraton Richmond Airport

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#11 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
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Four Points by Sheraton Richmond Airport
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500 Reviews from our TripAdvisor Community

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Showing 499: English reviews
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New York City, New York
Reviewed 5 days ago NEW

The hotel was recently renovated -- average upgrade. The staff were wonderful, they went above and beyond to give service with a smile and extra effort to make my stay memorable. I was particularly impressed with the Food and Beverage staff - Pam and Chiwengo were two of the most accommodating, professional, and friendly staff. Made extra efforts to meet...

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Helpful?
Thank satisfied817
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

satisfied817, I'm sorry to hear that we could have accommodated you better, but I love to hear that the staff has taken such great care of you. Pam and Chiwengo are great assets and I will share your comments with them. I hope we have the pleasure of serving you again soon.

New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017 via mobile

On My last roadtrip from Florida to NY I decided to stop at a different hotel then my usual hotel. It was a nice surprise. I was alittle worried since the price was so low. From the minute I entered the hotel both my dog and I were treated so well. The gentlemen at the front desk was super friendly....

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Helpful?
Thank angrychick
About Hotel's Favourite Review
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Dear angrychick, We are so glad you decided to stay with us. I will personally thank Henry and Stacy for you. Thank you for your comments and we look forward to having you and your pup stay with us again.

Glendale, California
Reviewed 5 days ago NEWvia mobile

Very comfortable 2 bedroom suite...larger than expected...very friendly staff...Stacy and Trae were very nice and helpful...Trae did a nice breakfast buffet...better than expected with made to order eggs and Stacy got us situated with ease this morning...Free parking and close to restaurants

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Helpful?
Thank travelshooter71
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Travelshooter71 - I'm glad you enjoyed the suite. I will thank Trae and Stacy for taking such great care of you! We hope you will be back to visit soon.

Portsmouth
Reviewed 6 days ago NEWvia mobile

First, I was given extra time to check out as I was attending an all day professional conference. Then when I went back to my very comfortable room my keys did not work. The woman who was cleaning rooms across the hall did not help perhaps due to communication issues. Meanwhile another lady was coming down the hall and I...

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Helpful?
Thank Donna J
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Donna, I am so happy to hear about the excellent service you received from Lisa. I will personally thank her for saving the day!

Reviewed 6 days ago NEWvia mobile

Lisa was a great housekeeper and I enjoyed he smile. She was visible and very detailed. She was courteous and kind. The wait staff was professional and very polite. I would recommend this hotel for business and personal visits.

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Helpful?
Thank Nicole A
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you, Nicole, so such great comments about Lisa and the F&B staff. I will definitely share them with the team. We look forward to your next visit to Richmond.

Richmond, Virginia
Reviewed 1 week ago

Totally enjoyed our stay at this hotel! Close to airport and had a great breakfast which was included in our booking. This hotel had a very accommodating staff with a shuttle driver that offered to take me anywhere I wanted to go. I needed to get my nails done and there was a great nail salon in the shopping center...

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Helpful?
Thank justabeach2017
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Justabeach2017 Thank you for your comments. I will personally thank the staff for their consideration. I'm glad that you had such a great stay!

new york
Reviewed 1 week ago via mobile

Denise and Sam basically saved our lives. We drove 6 hours from NY to Richmond for the Jefferson cup. When We arrived at 6 PM we surprised to see that our reservation as well as our friend reservations were cancelled. There were no rooms left in the hotel. Denise and Sam were extremely helpful. They spent a significant amount of...

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Helpful?
Thank lina176
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

lina176, I am sorry to hear of the confusion prior to your arrival. However, I am happy that Denise and Sam were so helpful. We hope to have the pleasure of having you as our guest on your next trip to Richmond.

South Elgin, Illinois
Reviewed 2 weeks ago

I recently stayed at the Four Points by Sheraton Richmond Airport Hotel and planned on using my CLC Lodging card for my stay. Unfortunately, when I checked my wallet I discovered that I had removed the card prior to going on vacation and had forgotten to bring it on this business trip. The front desk clerk said without the actual...

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Helpful?
1Thank ricardoymichele
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you so much for sharing your story! I am so glad that Denise was able to take such great care of you. I will personally thank her for her level of hospitality. We look forward to your next visit.

A TripAdvisor Member
Level Contributor
18 reviews
9 hotel reviews
9 helpful votes
Reviewed 3 weeks ago via mobile

While I understand it can be difficult to accommodate large groups who book through a travel agency, several of the rooms we had booked as double beds were given king bed rooms. Some families were given these rooms without being told by the front desk at check in, which resulted in having to plead with the front desk over the...

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Helpful?
Thank A TripAdvisor Member
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you so much for your feedback. I sincerely apologize for the inconveniences. I will review your comments with the team and find better solutions for groups such as yours in the future. I am happy to hear that you enjoyed the breakfast and will share with the F&B team.

Williamsburg, Virginia
Reviewed 4 weeks ago

We had a morning flight out of Richmond and chose to come to the area the night before. On route to the Four Points we passed a number of hotels on RT 60. My wife and I had the same thought - good thing we didn't choose one of those. Four Points is convenient to the airport and is in...

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Helpful?
Thank Michael P
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Michael P, I am glad that you and your wife were able to take advantage of our Park N Fly option. Thank you for your feedback and we hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 

Additional Information about Four Points by Sheraton Richmond Airport

Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Region: United States > Virginia > Richmond
Price Range: ₹ 6,213 - ₹ 10,267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Richmond
#4 Green Hotel in Richmond
#15 Family Hotel in Richmond
#21 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter.”
 of 5 bubbles satisfied817, 18 Mar 2017 | Read review
“I stayed on the 4th floor. Peaceful and quiet with a very comfy bed”
 of 5 bubbles ricardoymichele, 7 Mar 2017 | Read review
“great for a one-night stay to catch a flight.”
 of 5 bubbles 283xp, 5 Dec 2016 | Read review
“It is quieter to stay in the upper level rooms.”
 of 5 bubbles CityPolitical, 30 Nov 2016 | Read review
“All of the rooms have been updated and all are very quiet.”
 of 5 bubbles 347donnah, 22 Nov 2016 | Read review
5 of 5