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Holiday Inn Richmond I 64 West End

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#40 of 81 Hotels in Richmond
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Holiday Inn Richmond I 64 West End
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202 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Richmond I 64 West End
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Showing 195: English reviews
Roanoke, Virginia
Reviewed 5 December 2014 via mobile

Being a women traveler safety is a big thing for me when i am in Richmond. This hotel is in safe location with nicely updated rooms. Staff very friendly. Clean hotel. I will highly recommend this place.

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Helpful?
3Thank PatelR158
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We want all of our guests to have a great stay where everything exceeds their expectations and your kind review is the seal of approval on our efforts. Our top priority is our guests' safety and we are pleased to hear that you felt at ease during your stay. We also have high standards for cleanliness and top-notch service so...

Epsom
Reviewed 1 November 2014

We had requesred a king room, upon arrival we were told theere were only queen rooms available, but they soon put thing right and we were givin a queen suite. This was very spacious and nicely furnished. The receptionist was very helpful when I requested directions to a local botanical gardens and went to the trouble of printing them out.

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Helpful?
1Thank Judith G
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for reviewing your recent stay with us and please accept my sincere apologies for any slight disappointments that occurred during your stay. We hope you will return soon!

Shelton, Connecticut
Reviewed 30 October 2014

Love, Love Love!!!! coming to this hotel on business. The staff is very helpful, warm and inviting. They always go the extra mile to make you feel comfortable. I would like to give a personal shout out to Michael the representative at the front desk who is exceptional!! He remembers my business partner and I from traveling there in the...

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Helpful?
1Thank Browniect107
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We appreciate you sharing your experience with others on trip advisors. We look forward to welcoming you back soon!

DC area
Reviewed 22 October 2014

It appears some areas of the hotel have been refreshed, such as the bathroom sinks, but the hotel's appearance is quite worn (scuffed paint, dents, etc.). Nevertheless the room was fine for the Priceline rate. Bed was comfortable, bathroom was clean, good curtains, comfortable temperature, nice toiletries, plenty of parking, good water pressure...did not use the restaurant. Front desk receptionist...

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Helpful?
Thank deltaskye
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

I want to personally apologize for any problems that may have disrupted your stay. Please stay with us soon so that we can demonstrate our commitment to your comfort.

Augusta, United States
Reviewed 9 October 2014

My room was clean, the staff was friendly and helpful. Breakfast was good except for the oatmeal. Sophia at the front desk was very helpful. Rooms could be cleaner, doors, base boards, etc...............

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Helpful?
Thank Kenneth W
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Kenneth W, Thank you for your recent stay with us. It is a real pleasure that you were satisfied with most of our amenities, as well as the staff service. On the other hand, we apologize if the overall room cleanliness did not live up to your expectations. We take all of the reviews we receive very seriously as...

Pensacola, Florida
Reviewed 18 September 2014

This hotel is very clean, well maintained, and staff is extremely friendly and helpful. Free parking, nice pool, but no breakfast. They do have a restaurant and bar in the lobby and serve a $10 breakfast. Easy on/easy off interstate access.

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Helpful?
1Thank laurabender
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We are so glad you enjoyed your stay, we are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Reviewed 18 September 2014 via mobile

I have never stayed at such a disgusting Holiday Inn. The rooms were disgusting and old. The bathroom and tub was nasty and there was an open vent in which could not be closed right in the shower, in which I felt was invading my privacy, anything could've been there. I almost left even though I had already prepaid. That's...

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Helpful?
1Thank Emily R
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Emily R, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager...

Reviewed 4 September 2014 via mobile

We stopped here after many great reviews and we were not disappointed. Monique at the front desk was great and so was the assistant manager. The breakfast was hot and well stocked and filled our family without having to go elsewhere for breakfast .would recommend to anyone as it's clean and very well maintaned. Will be back

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Helpful?
Thank Monique P
Washington DC, District of Columbia
Reviewed 2 September 2014

My wife had business in Richmond on 9/2/14. We came down from DC on AMTRAK 8/31/14 and left AMTRAK 9/3/14. Stayed at this Holiday Inn for the first time. We rarily have received so much in a hotel for so relatively little. We ate every day in the Crossroads Restaurant downstairs, and were pleased how good the food was everyday....

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Helpful?
1Thank schlapia
CARY
Reviewed 14 August 2014

I have never written a review before but this was an exceptionally bad experience. I was traveling for business and this was the closest hotel to my location. Let me preface this by saying I don't mind old hotels but cleanliness is key when staying in one. This hotel has been somewhat renovated in that they bought in new furniture,...

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Helpful?
Thank LAUREN P
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear LAUREN P, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more   less 

Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Region: United States > Virginia > Richmond
Price Range: ₹ 6,953 - ₹ 10,496 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Richmond I 64 West End 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn
Hotel Style:
#7 Green Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Richmond I 64 West End staff and other travellers.
2 questions
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Atlanta, Georgia
7 months ago
Atlanta, Georgia
7 months ago

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Questions? Get answers from Holiday Inn Richmond I 64 West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the elevator and on the front side in the summer to avoid the heat.”
 of 5 bubbles tlwilson11218, 15 Jun 2016 | Read review
“another chain”
 of 5 bubbles 754briang, 1 Apr 2016 | Read review
“Stay away from the elevator and ice machines.”
 of 5 bubbles MVreviews, 21 Mar 2016 | Read review
“go to upper floors”
 of 5 bubbles bidibodi, 17 Mar 2016 | Read review
“Don't let the odd lot fool you, this is a nice hotel.”
 of 5 bubbles JeanneF847, 13 Mar 2016 | Read review
5 of 5