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Holiday Inn Richmond I 64 West End

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Traveller (19)
Room & Suite (12)
Traveller (19)
Room & Suite (12)
Dining (6)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Pool
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room Service
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Dry Cleaning
Laundry Service
Banquet Room
Self-Serve Laundry
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Green
Business
HOTEL CLASS
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Reviews & more
237Reviews
40Photos
2Q+A
37Room tips
Traveller rating
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Show reviews that mention
The Hotel is currently undergoing renovation - an enormous renovation. Half each floor is shut down. The entire lobby is shutoff and unheated. The breakfast room has been Moved to the Ballroom which has no heat and was @ 35 degrees on our visit. One elevator is shut down for cons
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Our family had to go to DC and had to make a reservation quickly and it needed to be close to the Richmond DMV. This place fit the bill by being only 2 miles away from the DMV and the rooms looked perfect and it included breakfast. So, we used a booking service (BIG MISTAKE) an
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On September 3rd the hotel was being remodeled. We were not aware of this construction. Our reservations were several months before our stay. The first luggage cart had a flat tire. We had to reload our luggage to a second cart. This situation should have been a clue to us.
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Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West End
Responded 4 weeks ago
Hi Robert B, Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that we were not able to execute an exemplary hotel stay experience due to the front office services and overall condition at the hotel. We are committed to providing our guests with the highest quality services and facilities. I am sorry that our hotel fell below your expectations due to the ongoing renovations. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Tracy V. Case Manager IHGService
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It was kinda of messy and not clear where the "lobby"/Check in was located. Room was fine, it had been updated. Leaks from ceiling in hallways, not friendly check in and check out.
Loud noise from highway.
Great location. Close to fast food, restaurants, shipping. Getting brea
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Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West End
Responded 30 Oct 2018
Hi margievo, While I'm glad you found our location great, I'm sorry your experience didn't go well due to the renovation, highway noise and unacceptable hallway condition. What you described certainly isn't what we want for our guests. I've noted your feedback and shared this with the hotel. They will make sure that actions will be taken so this does not happen again. Thank you for being our guest and for choosing to stay us. We look forward to hosting you again for a chance to provide you with a much better experience. Regards, Joel A Case Manager IHGService
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Even though Holiday Inn was sure to send me multiple emails before I arrived, none mentioned the current renovation, which extended from the lobby to all the floors. Front desk staff person was unhelpful when I arrived, putting me across from the elevator after I requested a quie
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Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West End
Responded 12 Oct 2018
Hello QGPop, We recognize your time is valuable and greatly appreciate your feedback. I'm terribly sorry that your stay wasn't as great as we would have wanted it to be. I wanted to send my deepest apologies for the multiple inconveniences you experienced because of our on going renovations. Your experience is certainly not representative of the high standards of service and quality on which our hotels pride themselves. We'd like to obtain additional detail about your experience, but unfortunately due to site restrictions we are unable to reach you privately. Please contact the General Manager at the phone number listed on our hotel's home page. Also, I have made the hotel management aware of your concerns and I am confident that appropriate steps will be taken so similar situations may be handled in the best possible way. I hope you do change your mind and stay with us again. We will be more than happy to provide you the true hospitality experience. Sincerely, Krysllin G. Case Manager IHGService
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Do you accept pets
Thank you for your inquiry. No, our hotel is not pet-friendly.
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Do you accept pets
Thank you for your inquiry. No, our hotel is not pet-friendly.
0 votes
"Stay away until Fall 2019"
"Rooms on the opposite side of the highway are being renovated."
"Stay elsewhere."
"We stayed in a room with two queen beds. it was quite roomy."
"Stay away from this hotel"
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PRICE RANGE
US$ 88 - US$ 140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn richmond i 64 west end hotel richmondcrossroads holiday innrichmond holiday inn
LOCATION
United StatesVirginiaRichmond
NUMBER OF ROOMS
144
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