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Holiday Inn Richmond South - City Gateway

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Traveller (88)
Room & Suite (55)
Dining (17)
Overview
  • Excellent42%
  • Very good25%
  • Average15%
  • Poor9%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (277)
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All reviewsattached restaurantroom was cleansmall refrigeratoron site restaurantthe hotel managerbusiness centermorrispethousekeepinghandicapdawn
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91 - 95 of 271 reviews
Reviewed 21 August 2015

I checked in late and was given directions to the room that wasn't accurate. I walked around the hotel for about 10 minutes til I found my room. When I got to the room door I opened the key card envelope only to not find...More

2  Thank tad021478
Response from IHGCare, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 5 September 2015

Dear tad021478, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and the bed which was unacceptable. We will address these concerns. We...More

Reviewed 20 August 2015

this hotel is nothing fancy. It offers clean rooms, they are decent sized and affordable. Check in was easy. Staff were friendly. Parking is free. There is a sports bar inside the restaurant with pretty good food and service until 10 pm. Located right off...More

Thank alienjns407
Response from IHGCare, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 5 September 2015

Dear alienjns407, We appreciate your feedback regarding our property. I am thankful that you acknowledged the cleanliness of the rooms and friendliness of the staff. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were...More

Reviewed 16 August 2015 via mobile

From the maintenance man to the receptionist, this hotel takes pride in what it does. We had a long day at VCU packing, parking and unpacking into dorms. This was a welcoming oasis. My Angus burger at their Sporting News Grill was delicious. We look...More

Thank Robert K
Reviewed 16 August 2015 via mobile

Stayed one night with kids while traveling to SC. Found this hotel and were very pleased with everything. Very clean, friendly staff, nice outdoor pool, and decent size rooms. We shared 1 room for all four of us, and it was fine for the night....More

Thank Deb D
Reviewed 11 August 2015

There are 4 hotels across the street from either other (Hampton Inn, Red Roof Inn, Candlelight Suites, and this hotel). For the dates that I needed, this hotel had the best price which even included free breakfasts for 4 (kids eat free and adults have...More

2  Thank Foodee
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Room Service
Free Parking
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 103 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 103 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (88)
Room & Suite (55)
Dining (17)
Pool & Beach (7)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
AUDREY n Jeffre... P
15 February 2016|
AnswerShow all 4 answers
Response from tad021478 | Reviewed this property |
Breakfast was included.... I was given a voucher to go next door.... Traffic is peak between 6am to 9am also from 4pm to 7pm.
0
Votes
Foodee
26 July 2015|
Answer
Response from Rebecca W | Property representative |
We are within a half mile of more than 9 restaurants and a variety of fast food. Restaurants include: Outback, Applebees, Cracker barrel, Golden corral, Buffalo wild wings, Ruby Tuesdays, Logans roadhouse, Pizza hut, Bob... More
-1
Votes
Taylor W
20 March 2015|
Answer
Response from Holiday Inn R | Property representative |
Unfortunately we allows only service animals
0
Votes
Room Tips
"You cant get a good room here HORRIBLE STAY AWAY"
Read review
"the king room with king bed was very roomy...not crowded at all."
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"Room 205 is the handicap room and it has 2 shower heads if you like that kind of thing."
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"Unless you are getting up early avoid the ground floor if possible to avoid some of the noise."
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