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Four Points by Sheraton Richmond

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#15 of 83 Hotels in Richmond
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708 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Richmond
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Showing 701: English reviews
New York City, New York
Reviewed 28 October 2016

I recently visited this hotel on my way to SC. The customer service was outstanding. The room was spotless. Loved the shower. Enjoyed the breakfast buffet the next morning. Our waitress/host was Kia who was fabulous as well. Liked it so much, made a reservation for the return trip. The return was just as good. Thank you, Alicia G.

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Helpful?
Thank alicia70us
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to tell us about your visit. We are very happy to hear that you were pleased with our Four Points Family and property. Kia will be so ecstatic to hear about the great compliments. It was an honor to have you visit with us and we truly look forward to seeing you soon.

Toledo, OH
Reviewed 28 October 2016

A special shoutout to Jasmine, who once again, went above and beyond with her front desk service. The convenience of this location and its dog friendliness are our main reasons for returning. The restaurant is a plus, too. This stay was a bit longer than our previous visits, and while the hotel is nice enough and the beds are comfortable,...

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Helpful?
Thank dinjohn1
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Dinjohn1 Thank you for taking the time to us about your visit with our Four Points family. We are so happy to know you enjoyed your stay with us. We do apologize for the lack of space. However, we truly enjoyed having you and your dog stay with us and we truly look forward to seeing you soon.

Reviewed 25 October 2016

We had a one-day business meeting here. Food was delicious and everything was great! Our servers were Samo, Juan and Joann, who were wonderful, and Beth was the supervisor. Would definitely recommend for business meetings.

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Helpful?
Thank Julie P
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Julie P WOW!! We sincerely thank you for taking the time to tell us about your visit. We are so ecstatic to hear that the food was to your liking and everything was great during your business meeting. Our guest happiness is always our number one priority. We truly enjoyed having you here and we look forward to seeing you...

Fairfax, United States
Reviewed 25 October 2016

I recently visited Richmond for business and stayed at this hotel and was very happy with the level of service. The hotel could use some updates/renovations, very outdated. One can overlook the appearance b/c the level of customer service from the front desk staff was truly above and beyond. Thank you lady's, I tried calling and getting your names but...

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Helpful?
Thank Mary S
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Mary S Thank you for taking the time to tell us about your visit with our Four Points Family. Our staff will be so happy to hear the great comments. We are so happy to know you enjoyed your stay with us. Your happiness and comfort is our number one priority. It was a absolute pleasure having you here and...

Richmond, Virginia
Reviewed 24 October 2016

I was at this hotel for a Conference for my job. And it was a very nice hotel. Very clean and updated. The Coordinator that helped us set up and made sure that we were fine with everything, her name was Beth. She was great. She always had a smile on her face and was very helpful. We also ate...

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Helpful?
Thank tcb04
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

tc804 Thank you for taking the time to tell us about your visit. We are very happy to hear that you were pleased with our Four Points Family and property. Beth, Joann, Samo, and Juan will be so ecstatic to hear that great compliments. It was an honor to have you visit with us and we truly look forward to...

Richmond, Virginia
Reviewed 24 October 2016

We booked a one day package for meeting space and lunch with Beth Cave. She was excellent to work with and followed up on every detail. The space and audio/visual was perfect and breaks were seemless. I cannot say enough about the excellent lunch choices and the staff. Joann, Juan and Samo were absolutely on point! The meal was delicious...

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Helpful?
Thank JamieTCOR
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Jamie Tcor, Thank you for taking the time to tell us about your visit with our Four Points Family. We are very pleased to hear that the lunch choices and staff were excellent. You happiness and comfort is our number one priority. We truly enjoyed having you here and look forward to seeing you again soon.

Reviewed 21 October 2016 via mobile

Attended a business meeting. Rooms were nice. Meeting space was comfortable and lunch was very good. Our servers Samo, Juan, and JoAnn were very professional and helpful. I would stay here again. Also Beth Cave did an excellent job setting up the meeting.

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Helpful?
Thank Sheila N
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Sheila N Thank you for taking the time to tell us about your visit with our Four Points Family. We are so happy to hear that your stay met your expectations. It was a absolute pleasure having you here and we truly look forward to seeing you soon.

Reviewed 18 October 2016 via mobile

Hotel was clean and quite. We had trouble with the toilet flushing and even after the maintenance come and claimed to have fixed the problem it still wasn't working . We had to switch rooms in the middle of the night. But the stuff was very helpful and understanding.

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Helpful?
Thank Francisca O
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Francisca O Thank you for taking the time to tell us about your stay. It is our sincere apologies that you had issues with the toilet flushing. Management has been made aware and is looking into it. We are happy to know that our staff was helpful and understanding. We truly enjoyed having you here and we look forward to...

Madison, Virginia
Reviewed 17 October 2016

The hotel was clean. Staff were not plentiful at front counter as there was a minimal delay in checking in. However everyone was friendly. The Wednesday evening Brew and Barbeque was a nice touch. Facility was appropriate for business conference.

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Helpful?
Thank mclearen7
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Mclearen7 Thank you for taking the time to tell us about stay. Management has been notified about the minimal delay with checking in and is taking the proper steps to make it better. However we are happy to know that you enjoyed our Best Brews and BBQ. It was a pleasure having you here and we look forward to seeing...

Reviewed 17 October 2016 via mobile

My husband and I arrived in Richmond at 6am after driving through the night from Vermont. (over 900 miles). We were greeted by with our hotel telling us they took our reservation for 6pm not 6 am, resulting in no vaccancy. Desperate for sleep we searched for almost two hrs for a vaccancy. We were greeted time and again rudely....

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Helpful?
Thank Jess K
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Jess K Wow, Thank you for taking the time to tell us about your stay. It warms our hearts to know that you were so satisfied with our staff and property. Your comfort and happiness is always our number one priority. It was an absolute pleasure having you here and we truly look forward to seeing you soon. Sincerely, your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more   less 

Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Region: United States > Virginia > Richmond
Price Range: ₹ 5,670 - ₹ 10,934 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton
Hotel Style:
#5 Green Hotel in Richmond
#18 Romantic Hotel in Richmond
#20 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond staff and other travellers.
2 questions
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Questions? Get answers from Four Points by Sheraton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“nice accessible rooms”
 of 5 bubbles 269crystaln, 9 Dec 2016 | Read review
“No particular good/bad suggestions. It's a nice.”
 of 5 bubbles NikonJeb, 28 Nov 2016 | Read review
“The views of the lake are beautiful.”
 of 5 bubbles Emily7192001, 23 Nov 2016 | Read review
“maybe it will be better once the renovations are done. As of 11/2016, they looked like they would take quite a bit more time.”
 of 5 bubbles I4599GNdenisem, 21 Nov 2016 | Read review
“Always talk to Denise Walters”
 of 5 bubbles mikesD8056YY, 12 Nov 2016 | Read review
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