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Our entire experience was terrific. All staff encountered were polite and efficient. The room as well as the entire hotel was clean. I will always use this hotel when I go to Richmond to visit my family.
Friendly and helpful staff. Clean in every area. My room was spotless. Ate in the restaurant food was good and a reasonable price. Waiter was great and kept our glasses fun. It’s a $20 a day parking fee so include that in your budget.
Response from Lars F, Assistant General Manager at Richmond MarriottResponded yesterday
Thank you for taking the time to post this wonderful review! I am glad you found the hotel to be clean, the food to be tasty and the service to be great! We look forward to your next visit. Thank you for staying with us!
Stayed here for the homeschool convention. It's right across the street, the hotel restaurant had decent priced and tasty food. Staff was friendly and helpful! I would stay here again if available for the next convention.
Thank Mario B
Response from Lars F, Assistant General Manager at Richmond MarriottResponded 6 days ago
Thank you very much for staying with us as well as the great feedback! I am glad you enjoyed our convenient location as well as our food and beverage offerings! We hope to welcome you back soon!
Here's the good. 1) the cleaning staff was courteous, friendly and efficient; 2) the breakfast buffet is excellent, and the staff is courteous; 3) when I pointed out a few things about the room (running toilet, etc.) they were fixed right away. 4) the banquet...More
Out of the 25 years I’ve stayed in Mariotts, this “full service” hotel is probobaly among the very worst I’ve ever stayed in. It’s a pity the service didn’t live up to the standard Marriott is known for.More
Response from tnquarles, Front Office Manager at Richmond MarriottResponded 1 week ago
We always strive to give the best possible service we can and have somehow fell short of your expectations. I would love the opportunity to speak to you directly to see in what ways we could have made this a better stay for you. We...More
Response from Hot-tea-and-Scones | Reviewed this property |
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after... More
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after dark. If you are attending an event and It is letting out so there is a crowd then it is probably ok but don't dawdle. Walk with purpose to get back to the hotel.