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Richmond Marriott

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Traveller (103)
Room & Suite (78)
Storyboard
Overview
  • Excellent43%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
AMENITIES
Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3 Star accommodation
All hotel details
Additional information
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Offers from Richmond Marriott
Special Offer: Member Rates
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Rooms
28 Aug29 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (909)
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906 results
Traveller rating
376
320
131
49
30
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LanguageEnglish
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376
320
131
49
30
Show reviews that mention
All reviewsthe concierge loungeconvention centervalet parkingfull servicefront desk staffattending a conferencehotel restaurantgreat customer servicenice stayup to datevalet servicethe room was niceindoor pooldawnstarbuckslobbydowntown
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1 - 5 of 906 reviews
Reviewed yesterday via mobile

Our entire experience was terrific. All staff encountered were polite and efficient. The room as well as the entire hotel was clean. I will always use this hotel when I go to Richmond to visit my family.

Thank Tawana H
Reviewed 2 days ago via mobile

Friendly and helpful staff. Clean in every area. My room was spotless. Ate in the restaurant food was good and a reasonable price. Waiter was great and kept our glasses fun. It’s a $20 a day parking fee so include that in your budget.

Thank ques
Response from Lars F, Assistant General Manager at Richmond MarriottResponded yesterday

Thank you for taking the time to post this wonderful review! I am glad you found the hotel to be clean, the food to be tasty and the service to be great! We look forward to your next visit. Thank you for staying with us!

Reviewed 1 week ago

Stayed here for the homeschool convention. It's right across the street, the hotel restaurant had decent priced and tasty food. Staff was friendly and helpful! I would stay here again if available for the next convention.

Thank Mario B
Response from Lars F, Assistant General Manager at Richmond MarriottResponded 6 days ago

Thank you very much for staying with us as well as the great feedback! I am glad you enjoyed our convenient location as well as our food and beverage offerings! We hope to welcome you back soon!

Reviewed 1 week ago

Here's the good. 1) the cleaning staff was courteous, friendly and efficient; 2) the breakfast buffet is excellent, and the staff is courteous; 3) when I pointed out a few things about the room (running toilet, etc.) they were fixed right away. 4) the banquet...More

Thank Connie B
Reviewed 1 week ago via mobile

Out of the 25 years I’ve stayed in Mariotts, this “full service” hotel is probobaly among the very worst I’ve ever stayed in. It’s a pity the service didn’t live up to the standard Marriott is known for.More

Thank 859Khall
Response from tnquarles, Front Office Manager at Richmond MarriottResponded 1 week ago

We always strive to give the best possible service we can and have somehow fell short of your expectations. I would love the opportunity to speak to you directly to see in what ways we could have made this a better stay for you. We...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 148 - US$ 276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 148 - US$ 276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (103)
Room & Suite (78)
Dining (9)
Pool & Beach (2)
Business Centre & Event Rooms (26)
Questions & Answers
Ask a question
Barbara T
28 May 2016|
AnswerShow all 5 answers
Response from TJHolland | Reviewed this property |
No, in our stay we only saw the indoor pool. The hotel is Downtown area.
1
Vote
Abowen75
13 September 2015|
AnswerShow all 9 answers
Response from Hot-tea-and-Scones | Reviewed this property |
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after... More
2
Votes
TonyaP70
11 August 2015|
Answer
Response from German G | Reviewed this property |
No hot tub
0
Votes
Room Tips
"Stay away from this hotel if you expect reasonably upscale accomodations."
Read review
"Higher floors have nice views. Incase you want two room, Some rooms has connecting door."
Read review
"In dire need of a total renovation."
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"DON'T GET 515 or anywhere around, above or below."
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