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Hyatt Place Richmond / Arboretum

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Traveller (28)
Dining (15)
Room & Suite (8)
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Overview
  • Excellent50%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“outdoor pool”(8 reviews)
“sitting area”(9 reviews)
“two double beds”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (495)
There are newer reviews for Hyatt Place Richmond / Arboretum
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Traveller rating
240
143
66
29
16
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LanguageEnglish
240
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29
16
Show reviews that mention
All reviewsoutdoor poolsitting areatwo double bedspull out sofalacrosse tournamentnice hotelclean towelsrooms are largebreakfast barup to datebusiness travelmini fridgea great staywould stay here againfree breakfasthotel roomfront desk clerk
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61 - 65 of 494 reviews
Reviewed 26 August 2017

Glad to find a clean and friendly place to stay. Weather made us not get as far as wanted so was nice to find the Hyatt double beds too small to sleep comfortably 2 adults. Staff was friendly and breakfast was goodMore

Review collected in partnership with Hyatt Hotels
Thank I49MHstevenb
Management response:Responded 31 August 2017

Dear I49MHstevenb, I am pleased you found our hotel during your unexpected events. Our double rooms are known for its spaciousness as it will comfortably accommodate six people. The complimentary breakfast is an added bonus especially after unexpected travel delays. I am pleased you decided...More

Reviewed 24 August 2017

Stayed here with family during a weekend visit to Richmond. The location is good, close to major highways and dining options. The hotel seemed to be full. The check in went well (maybe because we arrived early). The room was adequate. Nothing out of the...More

Thank Luis C
Management response:Responded 31 August 2017

Dear Luis C, Thank you for the review. You stayed with us during a busy weekend which we enjoy because we have an opportunity to meet families and different groups. We have a fantastic team and they are trained for busy weekends like that one....More

Reviewed 21 August 2017 via mobile

I'll start by saying I chose this hotel based on the fact that it was a Hyatt. I have stayed at a handful of different Hyatt hotels and in my experience they are always nicely updated and very clean.... BUT.. not this one! I don't...More

Thank Proroc987
Management response:Responded 31 August 2017

Dear Proroc987, I sincerely apologize we failed to meet your expectations. I can assure you all linen is changed daily. It was not necessary for you to purchase your own linen as we would have been happy to change all of the sheets to make...More

Reviewed 19 August 2017

Greeted by Matthew at the front desk and he immediately was so welcoming to me and my daughter who had just traveled 9 hrs from NY. He and his counterparts have us great area and restaurant insights. Hotel was clean and in great proximity to...More

Review collected in partnership with Hyatt Hotels
Thank melissasM9245SZ
Management response:Responded 31 August 2017

Dear melissasM9245SZ, Thank you for taking the time to review the Hyatt Place Richmond/Arboretum. I am pleased you enjoyed your stay. Matthew is a great asset to our hotel and is known for his outstanding customer service. I am pleased you enjoyed our location as...More

Reviewed 18 August 2017

We traveled to this town for funeral of our family member. After arriving to hotel they agreed to a rate to accommodate us and then gave us the run-around. After checking in to our room there were stands of long hair in and at the...More

Review collected in partnership with Hyatt Hotels
Thank 256wheelerj
Management response:Responded 31 August 2017

Dear 256wheelerj, I sincerely apologize we did not meet your expectations. I would advise for you to call the hotel directly to discuss rates rather than a third party to avoid any confusion. Please know your housekeeping concerns were addressed as that is not a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Room Service
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Outdoor pool
Details
Price range
US$ 110 - US$ 200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Best Value Hotel in Richmond
#20 Family Hotel in Richmond
#24 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$ 110 - US$ 200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Best Value Hotel in Richmond
#20 Family Hotel in Richmond
#24 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (28)
Dining (15)
Room & Suite (8)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
27 December 2017|
Answer
Response from Q5820YDrobertp | Reviewed this property |
I believe $75.00 is the fee. There is weight limits. I am not sure what that would be
0
Votes
Amber_Motley721
6 September 2017|
AnswerShow all 2 answers
Response from Luis C | Reviewed this property |
It should take you about 6 hours via I-95 N or 6.5 hours if you go via Charlotte (I-77 then I-85). If you are not in a hurry, the second route has better sightseeing/lunch-stop options. If you like BBQ and leave... More
0
Votes
Room Tips
"Make sure there are no prior maintenance issues in your room"
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"We stayed on the third floor very quiet ."
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"Ask for a 6th floor room and get down early for the free-for-all breakfast!"
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"Higher floor seems quieter. Double beds and sitting sofa area great."
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