We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crowne Plaza Richmond Downtown

Show Prices
#13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Richmond Downtown
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

848 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Richmond Downtown
See the most recent reviews
Showing 834: English reviews
Independence, Virginia
Reviewed 18 December 2015

I make several trips a year to Richmond for meetings at the state Capital. I have stayed in many of the surrounding hotels but never stayed at the Crowne Plaza. After a friend referred me, I contacted Susie in sales to inquire about future visits. Susie made my reservations and was very pleasant and professional. Upon arrival I was impressed...

 Report
Helpful?
1Thank Richard V
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Richard V, our sincere thank you for taking the time to provide your valuable feedback. Our team realizes that you have many hotels to choose from and are thankful that you have contacted Susie in reference to future stays. We hope to see you in the upcoming months.

West Chester, Pennsylvania
Reviewed 17 December 2015

This was my first visit back to this hotel in three years and I thoroughly enjoyed my experience. When I checked in, I was pleasantly surprised that I was upgraded to a Corner Suite and was quite excited. It was a panoramic view of downtown Richmond and the James River and the suite was bigger in size than some of...

 Report
Helpful?
Thank SmilingSteve4
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you SmilingSteve4 for your valuable review of your recent stay. Our staff and management will be excited to hear your comments today! Please return for another Fantastic Stay!

Washington, DC
Reviewed 14 December 2015

This was our first stay at this hotel and we were pleasantly surprised, since normally we try to avoid "chain" hotels. Nice sized room with a queen-sized bed and sitting area with a sofa. Very clean and well maintained. Superb breakfasts. Excellent location. Easy walk to the restaurants of the Shockoe Slip. Hotel also has a van that will take...

 Report
Helpful?
Thank SLRPBR
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello SLRPBR, thank you for taking the time to provide your feedback. Our team will be excited to hear your Most Enjoyable comments! Please return soon for another Enjoyable Stay!

Reviewed 7 December 2015

I stayed here during the Thanksgiving Holiday for one night while in Richmond. The hotel is downtown and has a great location - not terribly far from VCU, and some of the rooms have some great views. When I woke up, I had a wonderful overlook of the James River. I had some difficulties associated with my check-in, and the...

 Report
Helpful?
Thank Curtis D
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Curtis D, I would like to thank you for your valuable feedback. Our entire team would like to offer a sincere apology for your issues. I would like to contact you directly to correct and make up for your experience. We are correcting these issues today. Again thank you for providing this feedback so we can better our product...

Richmond, Virginia
Reviewed 3 December 2015

The Crowne Plaza in Richmond is fantastic. I stay here frequently. The facility is clean and inviting. I can't say enough about the excellent staff and hospitality. The lounge is welcoming and relaxing. I also enjoy the exercise room which is well kept and all the equipment is clean and functional. Another excellent amenity is the available van and driver...

 Report
Helpful?
Thank Barry S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you BarryS for sharing your Crowne Plaza experience! Tomas and our shuttle team have been a big hit! We are hoping you will have a chance to return soon.

Reviewed 27 November 2015

Althea Coleman is one of the most hospitable and warm individuals you will ever meet! She is at the front desk at the Crowne Plaza and she will make your experience everything you would want and more! Please take a moment to find her next time you stay at this establishment. She is one of the better humans that I...

 Report
Helpful?
Thank John R
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello John R, Althea is a Gem! Thank you for providing your feedback. I know that Althea will be excited today as we will share your input with our entire team! Again thank you for sharing and please plan a return soon.

Grayling, Michigan
Reviewed 26 November 2015

Family members helped me celebrate my birthday on the evening of Nov. 20 and 21. Retired to the lounge both nights and Crystal made both nights very memorable. On the 21st, she even brought dept. supervisors in to sing Happy Birthday! She even got the Tea-Party gang in an adjoining area to sing along (Trump-types)! Anyway, Crystal made both nights...

 Report
Helpful?
Thank Scott F
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Happy Birthday Scott F, What a great time! Crystal and our entire team will be excited to hear your feedback. Thank you for sharing and please plan another celebration soon.

Richmond, Virginia
Reviewed 24 November 2015

I love everything about this hotel. It's chic, it's historic, it's simple, it's just great! A one-night stay-cation for my birthday turned into a fantastic experience. Check in was fast and efficient, and the desk clerk was able to help with all my questions. Was upgraded to a Priority Suite and LOVED the view of the Rivah City. A mini...

 Report
Helpful?
Thank butta1898
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Stay-Cations can be Excellent! Happy Birhtday and we are glad that you shared your experience. Again thank you butta1898 for your comments and please plan another Stay-Cation soon.

NY
Reviewed 23 November 2015

This hotel seemed fine at first glance, but when I found a used wad of gum on a desk sign that said "small things make a big difference" it made me realize that this hotel might not be as clean as I had hoped. The desk staff was friendly and all, but it was hard for me to get past...

 Report
Helpful?
Thank P2Pro
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear P2Pro, Our entire team would like to share a sincere apology! We thank you for taking the time to provide your valuable feedback so that we may work harder to prevent this happening in the future. I would like to contact you directly to obtain more info and to make up for your experience. Again thank you!

Arlington, Virginia, United States
Reviewed 22 November 2015 via mobile

Amazing customer service. 5 star. Amber at the front desk is so accommodating and helpful. Chaperoning 30 high school kids is a tough task but Amber and the team at Crowne Plaza Richmond made all the difference. Beautiful locale, great rooms, efficient, kind, orderly!

 Report
Helpful?
Thank Braavosi
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Braavosi, many thanks for the kind and valuable feedback. I know that Amber and her entire team will be excited to hear your comments today. Please return again soon!

166 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (116)
Viewed
Pool/Beach Area (5)
Viewed
View from Room (7)
Viewed
Dining (2)
Viewed
Bathroom (10)
Viewed
Room/Suite (44)
Viewed
Hotel & Grounds (5)
Viewed
Other (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (50)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (16)
Viewed
Dining (8)
Viewed
Bathroom (3)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Richmond hotels
0.5 km away
Omni Richmond Hotel
Omni Richmond Hotel
#12 of 81 in Richmond
1,792 reviews
0.6 km away
Hilton Richmond Downtown
0.6 km away
Linden Row Inn
Linden Row Inn
#7 of 81 in Richmond
994 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
The Jefferson Hotel
The Jefferson Hotel
#1 of 81 in Richmond
1,192 reviews
0.6 km away
The Berkeley Hotel
The Berkeley Hotel
#8 of 81 in Richmond
787 reviews
1.0 km away
Quirk Hotel
Quirk Hotel
#6 of 81 in Richmond
602 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: ₹ 10,407 - ₹ 15,772 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Orbitz, Hotwire, Travelocity, Hotels.com, Priceline, Booking.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for river views & high floor”
freedom20172017, 16 Apr 2017 | Read review
“Ask for the south side with the great river views.”
professormaple, 14 Apr 2017 | Read review
“Do your research on this hotel, great view in my opinion and the staff is always willing to answer your questions.”
CSCINC, 11 Apr 2017 | Read review
“Ed and Anthony are outstanding van drivers; they get you there and back with a smile. Very reliable! Housekeeping not so much.”
799george, 3 Apr 2017 | Read review
“Best rooms are renovated on a high floor facing the city. Priority rooms are best.”
NotSurfRiderinVB, 21 Mar 2017 | Read review
5 of 5