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Crowne Plaza Richmond Downtown

CrownePlaza.comUS$ 173*
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#13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Richmond Downtown
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848 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 834: English reviews
Fredericksburg, Virginia
Reviewed 21 February 2016

Great stay. Very comfortable, awesome location. Shuttle driver named Train met our every need. I would definitely stay there again if I were to stay in RVA overnight. I wish I had brought a swimsuit for that pool!

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Helpful?
Thank CDburton8605
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you CDburton8605 for your feedback. Train and our shuttle team will be excited to hear your " The Best comments!" Please return to RVA and bring that bathing suit!

Alexandria, Virginia
Reviewed 20 February 2016

I always enjoy my stays in the Richmond Crown Plaza.The shuttle service is a wonderful addition to staying there, Tomas is the best! He is always prompt, friendly, and makes the rides enjoyable. Make sure you ask for Tomas!

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Helpful?
Thank dvg2012
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you dvg2012 for taking the time to provide your feedback. Tomas and our entire team will be excited to hear your comments. Adding a third van has been a great add on to our service that our customers deserve. Please return again soon.

Oaks, Pennsylvania
Reviewed 19 February 2016

Great hotel, great staff. Wanda, one of the hotel managers, went far out of her way to resolve a booking complication and ended up saving us about 150 dollars. Thank you, Wanda! I would stay here again for sure.

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Helpful?
1Thank HerrJohannes
Virginia Beach, Virginia
Reviewed 18 February 2016

The room was better compared to the one I stayed in from the last time I was here last year. The room (422) is clean, sheets are fresh and bathroom are organized. I recommend to buy bottled water prior to setting in for the night. I had issues with the soda machine on the 4th floor where I stayed... I...

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Helpful?
Thank bubbafel
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for providing your feedback. We have addressed the Coke machine and the slow drain. I apologize that you would need to report and issues however sincerely thank you for your comments allowing our team to correct. We are completing our new Fitness center this week! We are looking forward to seeing you soon.

alexandria, va
Reviewed 15 February 2016

First the positives: Clean room T.V. worked Nice Staff Negatives: Room was freezing. We immediately called front desk, guy showed up but we thought we resolved the problem. They said to re-set the thermostat by setting it to 80. When we came back it had reset itself to 69. Tried again, but it never would stay on or even blow...

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Helpful?
Thank free120
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you free120 for taking the time to provide your valuable feedback and comments regarding your recent stay. We sincerely apologize that your room did not meet our Crowne Plaza standards. I would like to contact you directly so that we can work to make up this recent experience with our hotel. Again thank you for your feedback.

Fairfax, Virginia
Reviewed 13 February 2016

I was quite impressed by the Crowne Plaza's room, service and location. The room was clean with everything a business traveler needs. My breakfasts were were delicious. The service was polite and timely. I was ten minutes from my business location. The bar is open and inviting. Highly recommended! With that said, valet parking is $20.00. You can park on...

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Helpful?
Thank Robert H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Robert H for taking the time to provide review of your recent stay and experience. We are hoping that you return for another stay soon.

Washington, DC
Reviewed 13 February 2016

IS the Crown Plaza the nicest place you'll stay? No. It's clean, quiet, and conveniently located. The customer sevice is outstanding from the check-in team working Friday's at 6pm (great people) to the folks driving the shuttle (Thanks Train). I'll go back simply because the people were so friendly.

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Helpful?
Thank lunarluau
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you lunaruau, for taking the time to provide your feedback. I know that Train and our entire staff will be excited to hear your comments. Again thank you and please return soon.

Martinsburg, West Virginia
Reviewed 12 February 2016

The Crowne Plaza has ripped me off! I am so pissed I will never stay at a Crowne Plaza again. About a month ago I booked a weekend trip, Friday-Sunday, for this weekend February 12-14. The purpose of this trip is for a Cheerleading competition at the Convention Center. When booking this trip, I booked it with the intention of...

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Helpful?
Thank Kristina J
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Kristina J, I apologize that you have had such a negative experience with our reservations system. No matter what you have booked our entire team including our reservations system should treat you with the upmost respect trying our best to resolve the restrictions. I realize that the restrictions with the your reservation was because it was connected to a...

Reviewed 12 February 2016 via mobile

I had a great experience at the Crowne Plaza. Initially there was a mix up with our room but the receptionist was more than happy to help. But overall the BEST part of my stay was Tamas. This terrific gentleman suggested an amazing restaurant for dinner, he did not disappoint. And, believe it or not, he drove us there, picked...

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Helpful?
Thank Emma C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Emma C, thank you for commenting on your "Wonderfull Experience"!! Tomas and our team will be excited to hear your comments. Please return again soon for another Wonderful Experience.

Reedville, Virginia
Reviewed 4 February 2016

I was pleasantly surprised about this hotel. Staff was friendly, the facility was clean and pleasant, and had all the anonymities needed (ie coffee maker, microwave, refrigerator). The restaurant had a lot of window seating, with nice view of the city. Prices were reasonable, food was good, and service was prompt and courteous. I would book this hotel again.

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Helpful?
Thank Beafit2016
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Beafit2016 for taking the time to provide your feedback. Our team will be excited to hear your comments. Please return soon for another "Nice Stay".

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: ₹ 10,375 - ₹ 15,788 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotwire, Hotels.com, Orbitz, Priceline, Booking.com, Travelocity, TripOnline SA, HotelQuickly and getaroom.com so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
9 questions
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for river views & high floor”
freedom20172017, 16 Apr 2017 | Read review
“Ask for the south side with the great river views.”
professormaple, 14 Apr 2017 | Read review
“Do your research on this hotel, great view in my opinion and the staff is always willing to answer your questions.”
CSCINC, 11 Apr 2017 | Read review
“Ed and Anthony are outstanding van drivers; they get you there and back with a smile. Very reliable! Housekeeping not so much.”
799george, 3 Apr 2017 | Read review
“Best rooms are renovated on a high floor facing the city. Priority rooms are best.”
NotSurfRiderinVB, 21 Mar 2017 | Read review
5 of 5
CrownePlaza.com
US$ 173* /night
View Deal
HotelQuicklyUS$ 205
Expedia.comUS$ 173
Hotwire.comUS$ 174
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*Disclaimer
Prices are for 1 room, 2 adults
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