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Crowne Plaza Richmond Downtown

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#11 of 81 Hotels in Richmond
Certificate of Excellence
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Crowne Plaza Richmond Downtown
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839 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 825: English reviews
Washington DC, District of Columbia
Reviewed 6 April 2016

My wife and I are very well traveled, nationally and internationally. We were in Richmond for a two day conference, staying at the hotel for the night of March 30th, 2016. As a Senior Hospitality Management Executive for a couple of decades, (and now a Board Member of one such company), with different "high end" hotel companies, I never write...

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Helpful?
Thank Edward B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you again Mr. Edward B, for taking the time to provide your valuable feedback. This means a lot to our team of which we shared your comments yesterday. Susie and Tamas are both wonderful examples of employees that are genuine in the hospitality that they offer daily. Again thank and please return again. l

Stroudsburg, Pennsylvania, United States
Reviewed 2 April 2016

Dave and Agnes were fabulous in the dining room for our Sunday breakfast. Thanks so much and we will see you again soon! This hotel is very nice as are all the staff. Althea at the front desk is also very good at her job.

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Helpful?
Thank Amy T
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Our sincere thank you for your review. Our team will be excited to hear your Great Place feedback. Hope to see you soon.

Washington DC, District of Columbia
Reviewed 1 April 2016

Was very easy to get to via Maps on the Iphone. Shuttle services served us very well getting us to and from our conference location smoothly, Tomas was extremely helpful with information and recommendations for the local restaurants.

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Helpful?
Thank evmgtown
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you evmgtown for your feedback and review of your recent stay. Tomas and our team will be happy to hear your comments about your Excellent Stay! We are looking forward to your return.

Danville, Virginia
Reviewed 31 March 2016

This was our second stay at the Crowne Plaza in downtown Richmond. We love the location, since it's very near the Cathedral of the Sacred Heart (<3 Catholic) and the Capitol, but it's not the easiest place to walk to. There are very few restaurants within walking distance (a Potbelly's on 9th St. and a Quizno's on 8th St., both...

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Helpful?
Thank Jo H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

My sincere appreciation that you have taken the time and the effort to provide your valuable detailed feedback. This is a gift that we are using today allowing our team to improved. We apologize that you would have any issues with your remote or towels needed in your room. Again we appreciate your feedback and our team is is that...

Arlington, Virginia
Reviewed 26 March 2016

The Crowne Plaza made having to spend 60 days in Richmond and away from home a pleasant and comfortable experience. I already reserved a room for next year's General Assembly session. It was especially helpful to have the 3 shuttle service to the office. Tamas is a charming, pleasant and helpful shuttle driver.

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Helpful?
Thank Arlene S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Arlene for sharing your experience from your recent stay while attending the 2016 General Assembly session. Tamas we be excited to hear your comments as I will share today. We are looking forward to your return next year. Again thank you.

Christiansburg, Virginia
Reviewed 25 March 2016 via mobile

Had a great time getting to stay there over the past 6 weeks. Tamás was incredibly helpful and so friendly! If you stay on a Wednesday be sure to check out the reception and get a free drink card! Can't say enough about the overall service!

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Thank kkauhane
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

THank you kkauhane for taking the time to provide your feedback. Tamas and our entire team will be excited to hear your comments. Great Service is what you deserve! Again thank you and we are hoping to see you again next year.

Philly
Reviewed 20 March 2016

Not that I know where everything is that visitors need access to in richmond, but this place feels a bit out of the way - unless you dont mind a nice walk, and kinda uphill. One issue is restaurants outside the facility, and chain style or fast-food places are non-existent within city limits for some reason, so you have to...

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Helpful?
Thank HikingTom
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you HikingTom for taking the time to provide your feedback. Our shuttle service does provide transportation within a two mile radius if needed to explore our local dining scene. I apologize that we did not communicate that we have our own garage contected to our building for ease of parking. We will better patrol our staircases to enforce our...

Mount Airy
Reviewed 15 March 2016

I was on business trip in February of 2016 and stayed at Crown Plaza Downtown in Richmond. The hotel is okay but somewhat pricey. The restaurant needs to be updated on menu choices that were very limited and expensive. What made my trip enjoyable was JEANIE WALTON at the front desk, She went above her required duty to accommodate me...

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Helpful?
Thank Bo W
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Bo W for taking the time to provide your valuable feedback. I will share your feedback with our Food and Beverage team today. Jeanie will be excited to hear your comments. Again thank you for reviewing your visit and please return for more Excellent Customer Service!

Murfreesboro, North Carolina
Reviewed 12 March 2016

We started our stay at another hotel, but quickly decided to change. I called the Crowne Plaza and was helped to get all 11 of the rooms we needed for a same day check-in. Upon our arrival, we worked with four different front desk agents all doing their very best to accommodate the large number of rooms on such short...

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Thank Patrick M
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Patrick for providing your feedback. What an exciting Tournament hosted by our local VUU! Our Front Office team will be excited to hear your comments. Please return again soon.

Reviewed 10 March 2016

It had been couple of years since my last visit to the Crowne Plaza Richmond Downtown. Our office used to have regular meetings in Richmond that required over night stay, but our venue was moved outside of Richmond. We missed the Hotel stays there very much, especially the front desk staff that was always helpful and courteous and went out...

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Thank kparc P
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you kparc for providing your wonderful comments. Jeanie is a great example of true Southern Hospitality and we are thankful for all she provides to our guest daily. Again thank you for returning to our hotel and we are all hoping to see you more often in the coming weeks.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: ₹ 9,498 - ₹ 15,263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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