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Delta Hotels by Marriott Richmond Downtown

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Traveller (183)
Room & Suite (110)
Dining (9)
Ratings and reviews
Certificate of Excellence
  • Excellent51%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(200 reviews)
“james river”(55 reviews)
“shuttle service”(61 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
Experience the NEW Delta Hotels by Marriott Richmond Downtown! Our hotel features rooms with beautiful views of the James River, spacious indoor pool, 24/7 fitness center, fast free Wi-Fi, microwave & fridge, in-room safe, onsite parking & complimentary downtown shuttle. We are located...
Offers from Delta Hotels by Marriott Richmond Downtown
Hotel packages
Hotel deals
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Location and contact
555 E Canal St, Richmond, VA 23219-3837
Hotel website
11.3 km to Richmond Intl Airport (Byrd Field)
43 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (1,075)
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1,061 results
Traveller rating
534
297
128
58
44
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534
297
128
58
44
Show reviews that mention
All reviewsfront deskjames rivershuttle serviceparking garagebreakfast buffethotel shuttledefinitely stay here againfree shuttlecanal walkrestaurant staffexcellent customer serviceconvention centertomastamaswaltonabigailihg
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1 - 5 of 1,061 reviews
Reviewed yesterday

We really enjoyed the staff especially Rocky, Mr. Jefferson, Herney the maintenance crew. The shuttle drivers all of them was very helpful and deserve the bonus that trip advisor offer for each employee.

Thank Djjazzy6
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded today

Thank you for your feedback. Please return again for more Excellent Customer Service.

Reviewed yesterday

This was, quite possibly, the best hotel stay we have had in this category of hotel...and we travel extensively. It started with John, the bellman, who greeted us so cordially. Then as I walked into the hotel, Corey welcomed me by name! (I found out...More

Thank Joyce V
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded today

Thank you Joyce V for sharing your Amazing Stay. Our team truly appreciates you taken the time to provide your review and is hoping that you return again very soon.

Reviewed 2 days ago

I always stay at the Delta when I'm in Richmond visiting my daughters who attend VCU, but it is the service like I received from the valet Tomas this past stay that makes this hotel our home away from home. Tomas went out of his...More

Thank Stephen M
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded today

Thank you Stephen M for sharing your recent experience and review of our hotel. I will share with our team today. Please return again soon.

Reviewed 4 days ago

Every single staff member (from the folks at the front desk, to the restaurant and bar staff, to the management, to the shuttle drivers) was friendly, professional, courteous and helpful. Every. Single. ONE! The bar is clean and has a great selection of drinks. When...More

Thank Candace P
Response from ScottJones, Owner at Delta Hotels by Marriott Richmond DowntownResponded 3 days ago

Thank you Candace P for offering your recommendation. We appreciate you taking the time to review your stay. Please return again soon.

Reviewed 4 days ago

While attending a conference, Rob at the front desk was highly responsive to a confusing reservation situation, patiently untangled the error, and assured I had a room for the night. His extra effort and willingness to address a problem that was not of his own...More

Thank Karen B
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 3 days ago

Thank you Karen B. for taking the time to provide your valuable feedback. We are looking forward to your return again soon.

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Room Service
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 145 - US$ 239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 145 - US$ 239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (183)
Room & Suite (110)
Dining (9)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Brian J
6 June 2018|
AnswerShow all 3 answers
Response from ScottJones | Property representative |
Thank you Brian for for commenting on our customer service. We are very fortunate and today have the 2017 Va Tourism employee of the year Rocqui Camm and the 2018 Region Employee of the year Tomas Spendl. Our HR Director Jo... More
0
Votes
cklamesa
26 March 2018|
AnswerShow all 7 answers
Response from Jered C | Reviewed this property |
Valet parking.
0
Votes
U6318KDpat
22 February 2018|
AnswerShow all 2 answers
Response from bgwalton7 | Reviewed this property |
Yes, I concur; going above and beyond to take care of the guests is standard operating procedure at this hotel. Enjoy your stay!
0
Votes
Room Tips
"The 16th floor has access to a complimentary pantry."
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"Ask for a river view room."
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"Their beds are GREAT!"
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"try to get on the 15th or 16th floor..."
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