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Quality Inn West End

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Quality Inn West End
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216 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn West End
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Showing 212: English reviews
Reviewed 28 July 2016 via mobile

Worst hotel ever! The stairwell smelled strong of pee. I had to change rooms due to the tub was gross to a point where I didn't feel safe to step in it! Second room smell so bad I put a car air fresher on the AC! Only thing good was staff was friendly!

Thank baseballmom1995
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 26 July 2016 via mobile

I have stayed here at least 25 different occasions since March, and I have to say the most lovely staff you could ever desire. All are so extremely helpful and always with a smile on their face. I cannot say enough abot the wonderful staff. I truly recommend this hotel for everyone.

Thank A TripAdvisor Member
Reviewed 21 July 2016

The hotel was clean, but is in a part of town that doesn't lend itself to walking around. I thought we'd be closer to the historical part of town, but it was on a very busy street across from a TV station. There were no restaurants nearby. The breakfast service was ok, but the room actually closed at a certain...

Thank Beansie78
Kingston, Pennsylvania
Reviewed 13 July 2016

I booked a room here through another online service and accidentally ended up with a room on a smoking floor. I was pretty frustrated by my mistake. The staff responded right away by calling another property nearby to transfer our booking. My online service was unable to help me on the phone, so I just took my assigned room. Within...

Thank dardyfamily
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. We appreciate the valuable feedback. Thank you for your business and we look forward to your next stay. Warm Regards, Hotel Management

Kansas City
Reviewed 28 June 2016

This was a basic hotel. The room was comfortable enough, nothing special, clean, had everything we needed for a stop along the road at a good price. The breakfast was typical buffet fare. We did have trouble checking out. No one was at the front desk and a sign had an extension to call but no one answered. After waiting...

Thank longandshortofit
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

Springfield, Illinois, United States
Reviewed 23 June 2016

The staff were so very friendly, but the hotel was crappy. Rooms were outdated and only somewhat clean. Our room was given to someone else and took some time for them to get us assigned to another. Took two tries for them to get keys that worked. Dish tv/internet was out and finally back on as we were ready to...

Thank Gloria J
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review about your stay with us. Our area was hit with a major thunderstorm and produced up 80 mph winds, it knocked out power to over 170,000 customers. We were lucky to get our power restored with in a few hours after the storm pasted. Unfortunately we lost our satellite service and...

Reviewed 22 June 2016

If only the pleasantness of the hotel staff could overcome the facilities, this might be a very nice place. Unfortunately, all the smiles in the world could not overcome the lack of attention to cleanliness, maintenance and overall upkeep. I traveled with my daughter to a sports tournament and this was a team hotel we were booked to stay in....

1Thank Candy W
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for writing a review about your stay at the Quality Inn West there are a lot of things mentioned in the review that don't live up to my expectations and I would like an opportunity to speak to you directly to get all the information so I can take the necessary steps to see where we dropped the...

Alexandria, Virginia
Reviewed 22 June 2016

When I arrived at 4:30 PM, the room reserved for me and for which I was given the key by the desk manager was still being cleaned. Check-in time is 3 PM. I was given a room on a different floor. The room was quite nice, the TV worked fine, the light in the bathroom was pretty dim, and there...

Thank klemps49
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for reaching out and writing a review, I have spoke with staff regarding this I would like to speak to you directly. Can you call me at (804) 346-0000 ext. 157 or I can be emailed at gm.va846@choicehotels.com

Suwanee, Georgia
Reviewed 20 June 2016

We stayed one night at this hotel for a Lacrosse tournament. I made a mistake of selecting a smoking room on Expedia so that was my fault but that was not the only problem we had with the hotel. We were in room 212. I have pictures to back this up. 1) paint peeling off the ceiling above our bed...

Thank Jodi N
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management

Richmond, Virginia
Reviewed 16 June 2016

We had major sewer repairs so we needed a local hotel for just one night. Not wanting to spend a lot we chose this place. The rate was really good. I have stayed in way more expensive places that weren't any better. Our room was nice and clean with comfy beds. Everything worked great, it had a fridge and microwave...

Thank sisterwifeone
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

82 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & Grounds (7)
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Pool/Beach Area (2)
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W Broad St, Richmond, VA 23294-4218
Region: United States > Virginia > Richmond
Price Range: ₹ 4,408 - ₹ 7,585 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West End 2.5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, Orbitz, Cancelon, TripOnline SA, Priceline, getaroom.com and HotelQuickly so you can book your Quality Inn West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn West End staff and other travellers.
7 questions
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mays landing
over a year ago
Virginia Beach, Virginia
Richmond, Virginia
over a year ago
Saint Louis, Missouri
over a year ago

See all questions (7)

Questions? Get answers from Quality Inn West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My request for a quiet room was granted & it was indeed quiet”
elizabethdO8519VI, 14 Feb 2017 | Read review
“Turn off fridge for less noise.”
StevePaylor, 16 Dec 2016 | Read review
“Good position for Henrico County, easy to reach”
216giampaolob, 1 Nov 2016 | Read review
“Make reservations early! Hotel is always booked to capacity.”
shtrini, 14 Oct 2016 | Read review
“Very slow and ancient elevator- do not stay on high floors”
Y8038GIkarenc, 12 Sep 2016 | Read review
5 of 5