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4/12/2017 5/12/2017
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    Quality Inn West End

    8008 W Broad St, Richmond, VA 23294-4218
    +1 855-849-1513
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    4/12/2017 5/12/2017
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    US$ 88
    US$ 69
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    Traveller (44)
    Room & Suite (26)
    Dining (7)
    Country Inn & Suites By Carlson, Richmond West at I-64
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    Overview
    • Excellent32%
    • Very good22%
    • Average23%
    • Poor10%
    • Terrible13%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Family Rooms
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Quality Inn West End
    Special Offer: Choice Privileges Points
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    Rooms
    4 Dec5 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (241)
    There are newer reviews for Quality Inn West End
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    11 - 15 of 236 reviews

    Reviewed 28 June 2017

    I was a recent guest at the Quality Inn in Richmond, VA on Broad Street. While my vacation was nice staying at this hotel wasn’t. The lobby and breakfast was nice the room I was in wasn’t. The bathroom reeked of cigarette smoke, the carpeting...More

    5  Thank linda y
    Reviewed 21 June 2017 via mobile

    It's a waist of money. Everything is dirty. Elevator floor; corridor, breakfast room. It begins with the elevator. Food was spilled and it took hours until someone sort of clean it, instead of replacing the rug for a clean one: yes, you could notice the...More

    1  Thank Haroldo F
    Response from Crystal804, General Manager at Quality Inn West EndResponded 27 June 2017

    Thank you for taking the time to share your experience on Trip Advisor. It comes with great dissatisfaction your stay did not meet your expectations. It is always distressing to hear when a guest is not 100% satisfied with our hotel. . We pride ourselves...More

    Reviewed 18 June 2017

    We traveled from MD for our nephew's graduation celebration which was to begin @ 4pm. When we walked in it smelled of stale cigarettes and we had to stand and wait after looking for someone to help check us in for a minute. When someone...More

    3  Thank Natalie V
    Response from Crystal804, General Manager at Quality Inn West EndResponded 27 June 2017

    Thank you for sharing your experience. Our motto here at the Quality Inn we love our guests. We believe in going above and beyond to create an experience in a favorable way. I am disappointed that you didn't get to see that during your stay...More

    Reviewed 18 June 2017

    Although the folks at the front desk were very polite and seemingly helpful, this was one of my first bad experiences at a hotel. Our bedsheets had rips. The tub, toilet and wash sink stopped up and took a long time to drain or flush....More

    2  Thank Gina R
    Response from Crystal804, General Manager at Quality Inn West EndResponded 27 June 2017

    I am sorry to hear that we didn't meet your expectations during your stay with us. You had mentioned breakfast was served in a hotel room. Our breakfast area is an open area that seats 40 people at a time. I do apologize our laundry...More

    Reviewed 12 June 2017

    Hotel needs TLC although it was clean. The front deck personnel were very helpful and friendly. Lakeisha who ran the breakfast room was busy all the time, appeared to have everything supplied and was very personable. She deserves a pat on the back for dealing...More

    Thank Linda R
    Country Inn & Suites By Carlson, Richmond West at I-64
    627 reviews
    #23 of 82 hotels in Richmond
    0.09 km
     
    The Westin Richmond
    756 reviews
    #4 of 82 hotels in Richmond
    2.6 km
     
    Hampton Inn & Suites Richmond/Glenside
    769 reviews
    #3 of 82 hotels in Richmond
    2.0 km
     
    Suburban Extended Stay Hotel - Richmond
    99 reviews
    #53 of 82 hotels in Richmond
    0.2 km
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$ 61 - US$ 87 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 190
    • Reservation Options
    • TripAdvisor is proud to partner with Choice Hotels, Booking.com, Priceline, Hotels.com, Travelocity, Hotwire, Orbitz, Cancelon, getaroom.com, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Quality Inn West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Richmond
    • Also Known As
    • Quality Inn West End Hotel Richmond ,
    • Quality Inn Richmond
    Add Photo Photos
    Traveller (44)
    Room & Suite (26)
    Dining (7)
    Pool & Beach (3)
    Hotel & Grounds (35)
    Bathroom (8)
    Business Centre & Event Rooms (3)
    Nearby
    Country Inn & Suites By Carlson, Richmond West at I-64
    627 reviews
    .09 km away
     
    Suburban Extended Stay Hotel - Richmond
    99 reviews
    .17 km away
     
    The Westin Richmond
    756 reviews
    2.61 km away
     
    Hampton Inn & Suites Richmond/Glenside
    769 reviews
    2.03 km away
     
    Nearby Restaurants
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    .39 km away
    Nearby Attractions
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    Ask a question
    Questions & Answers
    richardtunan
    5 May 2017|
    AnswerShow all 4 answers
    Response from LexiMLH | Reviewed this property |
    No unfortunately it's outdoor. But there is a YMCA nearby if you need a pool!
    0
    Votes
    777Advisor777
    13 April 2016|
    Answer
    Response from Daudirsch | Reviewed this property |
    Check in- 3pm Check out- 11am No extra charge for breakfast
    0
    Votes
    Leslie B
    25 January 2016|
    AnswerShow all 4 answers
    Response from wearepsu1 | Reviewed this property |
    21
    0
    Votes
    Room Tips
    "I happen to like the sixth floor. My understanding is that smoking is allowed on the second floor."
    Read review
    "Be sure to tell check in help what kind of room you need. Near pool, downstairs, quiet? Helpful to them and..."
    Read review
    "Fourth floor hallways were filthy but room was decent, first floor room was filthy and didn't have towels."
    Read review
    "Lots of traffic on Broad Street so that is fairly noisy and the pool area was a little noisy but stopped..."
    Read review
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