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4.0
#9 of 19 hotels in Cambridge
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With recently renovated guestrooms, a brand new lobby and restaurant; Hyatt Regency Boston/Cambridge offers stylish accommodations overlooking the Boston skyline. Many of our guestrooms offer views of the scenic Charles River and Boston skyline. Walk to local attractions in Cambridge or use the Kendall Square MBTA Subway to reach points in Boston such as Copley Square, Back Bay, Downtown Crossing shopping area, or the Seaport District. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a short distance from the hotel . We are nestled between legendary universities such as MIT, Boston University and Harvard all while conveniently located just minutes from innovative companies such as Google, Takeda and Sanofi; our Cambridge hotel is the ideal place to conduct business or academic pursuits. Enjoy seasonal New England cuisine at Paperback Tavern & Provisions, offering skyline views. If time allows, relax in our courtyard or terrace!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hyatt Regency Boston / Cambridge offers a blend of modern comfort and a touch of nostalgia, with guests frequently commending its cleanliness and safety. While many appreciate the views and proximity to universities, some find the location less convenient without a car. Opinions on the rooms and service vary, with cleanliness and comfort being praised, but noise and decor receiving criticism.
Travelers enjoy amenities like the shuttle service, though some desire more options. However, the cost is a concern for many, as parking and additional fees can accumulate.
Location
Inconvenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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Had the pleasure to stay here two nights on the way to and back from an anniversary trip to Ireland. The place is super clean, well maintained, and has an amazing location. You are minutes from the airport, downtown Boston, and all the major college campuses. The river views are incredible, and the little interior balconies are fun. This hotel has retro/throwback vibes to the fun 1980s hotels of my childhood, and I mean that in the best possible way. The place just made me smile. The staff are super responsive and go above and beyond; special shout out to Christina (Guest Services Manager) for accommodating our room requests and even hooking us up with a free breakfast for our anniversary. Give this place a shot. You won't regret it (especially if you are a child of the 80s with fun memories around going to 'fancy" hotels as a kid). We will be back.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 5 Dec 2023
Hello, It was such an honor to have been a part of your anniversary trip! We're thrilled you enjoyed your experience, and we appreciate you highlighting our fabulous location, immaculate facility, and hospitable team. You can be sure we'll share your compliments with Christina! Thank you for your wonderful review. We wish you many more years of love and happiness, and we look forward to your return.
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Our stay at the Hyatt Regency Boston/Cambridge was leg 2 of our trip to New England, and my hubby and our twin college-bound children were greeted with two connecting rooms with a king bed and a couch facing the TV in one room and twin beds in the other. The king bed room had motion sensitive lights at the bottom of the bed so that we didn't stumble in the dark and we didn't have to turn on a light to find our way around the room. The beds were comfortable and we had ample pillows (hubby and I each use two). Our twins were content to have their own space. The shower had great water pressure (a must have for the hubby), and the lighting and ventilation kept the bathroom comfortable despite the humid Boston weather. The thermostat was responsive to our desired temp and was quiet, so we slept well without the usual noises that tend to wake us in a new place. Both mornings we ate at the Paper Tavern, which had a great selection of choices for all of us. The hotel had a game area on the main floor, a lovely garden, and plenty of areas to sit and relax indoors as well. There is an escalator to take you up/down between the first and second floors. One of the phones in our room had a dead battery, and maintenance promptly arrived to replace it. The hotel recently replaced all the single-use toiletries with generous dispenser style shampoo, conditioner, body soap, and lotion. The curtains opened and closed easily, and there were both sheers and blackout curtains (the hubby prefers a completely dark room for sleeping). There was a baseball game at Fenway Park, and we were treated to a fireworks display and a beautiful view of the Charles River.
We were very close to several university campuses (MIT, Boston University, and Northeastern), and we took the opportunity to tour the area and get a sense of life on these campuses. The hotel concierge recommended that we sample the local seafood at the Barking Crab (which was delicious), visit the wharf, and sample the delicious pastry at Bova's Bakery, as well as dine at an amazing Italian restaurant, Trattoria Il Panino. We also took in a tour of the Isabella Stewart Gardner Museum, which made for a very relaxing and enjoyable stay. We used the valet service to park the car, and it was brought out immediately upon checking out of the hotel, and they always greeted us with a smile.
We will definitely add this hotel to our list of places to stay in Boston when we're next in town
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 2 Jul 2023
Hi there! We were honored to welcome you and your family to Hyatt Regency Boston/Cambridge. It's wonderful that our well-appointed and comfortable accommodations were perfect for your trip. Our team is passionate about providing exceptional service, so we're pleased you appreciated our local recommendations. Thank you for this lovely review, and we look forward to serving you again!
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We recently held a 3-day offsite with ~15 people. The meeting room was set up when we got there. The room was a bit cold at times, because of all of the windows but we had the name of the manager on duty who adjusted accordingly.
We initially had some challenges connecting our laptops to the AV, but there was a tech on staff who helped us out and gave us his biz card in case of any issues.
We had a separate room for meals. Staff was very accommodating. Great spread, food was appropriately warm or cold. For me, I didn't eat much as it was a bit rich for my taste. Wait staff was friendly and on top of everything, cleaning the tables in a timely manner and making themselves available for any questions.
They had a coffee/sandwich bar onsite which wasn't a Starbucks. I mention this because their latte's were WAY BETTER! Good food selection for eating in or grab and go..
Location was great - I was able to get in a 3 mile walk around the lake every day (freezing, but totally worth it). Within walking distance of MA and Commonwealth - lots of restaurants. I felt safe day or evening.
I recommend this hotel to anyone who is looking for a venue for a business offsite in a Boston.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 9 Apr 2023
Thanks, Lissa, for reviewing your recent experience! We're thrilled to have hosted your business meeting and so pleased that it went off without a hitch. Your kind words about our excellent service, wonderful amenities, and tasty offerings are greatly appreciated, and we'll be sure to pass your compliments along to the respective teams. Thank you, also, for recommending us to your fellow travelers. It was a pleasure having you here, and we hope to welcome you back again soon!
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Having booked a room with a walk in shower and a view of the Charles River I was first given a room with a bath which was changed when I challenged reception on checkin. But the room then given did not have a view of the Charles River, jut the carpark and was at the end of a very long corridor and not near the elevator. Very challenging if you walk with a frame. The hotel website says they have a shuttle bus into the Harvard area, but they don't have it any more.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 23 Sept 2022
Dear Safta, It was a pleasure to have you stay with us during your recent visit. We appreciate you taking the time to share your insightful feedback. While our staff does their best to accommodate room preferences, we are sorry that your room type was not available on arrival. When booking through a third-party site, room selection is not guaranteed. Additionally, we are sorry for any inconvenience you experienced regarding our available amenities. We will work to ensure this information is updated on our website. If your travels bring you back this way, we'd be grateful for a second shot at impressing you.
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Last minute getaway and first time here. Easy to find and close to everything. We did self park ($45 per day) in the attached garage with in/out privileges. Be advised that high trucks might not fit. Our Bronco just barely cleared the garage height. Valet was more. I believe they have 16 floors, we were on the 5th with a great river view. Some rooms have interior balconies overlooking the center of the hotel and some had outdoor balconies. Room was good size and I liked the layout. We seldom heard outside noise and the heat/ac unit had a constant fan mode that provided excellent "white noise". Beds were firm and comfortable. Has a small fridge and k-cup Keurig coffee maker in the room. Room was clean, TV is huge...just needs a few more channels. Nice toiletries in the large bathroom. Staff were very pleasant and we would stay here again.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 3 Jan 2023
Hi there! Your thoughtful and detailed review has not gone unnoticed! We are thrilled that our comfortable accommodations and plentiful amenities managed to impress you, as well as our friendly team. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!
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Highly recommend this hotel! Front desk staff, housekeeping staff and restaurant staff were extremely friendly and courteous. The hotel offers self-parking, but the parking garage was being repaired. We had to use the valet option and you are able to take your car out as much as you want. I recommend calling the valet desk before leaving your room, so your car will be ready when you arrive at the front entrance. There is a coffee shop/convenience store on the property that offers coffees, snacks, water, soda, juice and alcoholic beverages. There is also an in-house restaurant, Paperback Tavern. They offer breakfast until 11am and then close until 5pm for dinner. We had the American breakfast and the double stacked breakfast sandwich and both were very good. We stayed in the university suite which was incredible! Plenty of room, a fridge, a balcony that looks out into the center of the hotel. The suite also has a separate bedroom and bathroom. There is a safe in the closet of the bedroom. There was an amazing view of the Charles River and the Boston skyline. Depending where in Boston you are going it takes about 15 mins in an Uber ride. If you are visiting Boston or any of the nearby colleges, I recommend you stay at the Hyatt Regency Boston/Cambridge.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 27 Mar 2023
Greetings! It's a delight knowing you enjoyed everything at our property, from our fantastic team to our comfortable accommodations. We would love nothing more than to share another amazing view with you, so keep Hyatt Regency Boston/Cambridge in mind the next time you're in town!
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Overall the common spaces in the hotel are nice and the location is convenient. Housekeeping did a good job of keeping our room clean but accidentally took an item of clothing with the sheets. Staff has been poorly responsive about this as we are still waiting for issue to be resolved. Staffing felt sparse but to be expected in the post pandemic era. It was fine, but definitely not amazing in any way.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 11 Sept 2022
Guest satisfaction is important to us, so we're happy to hear our convenient location and clean rooms impressed you. However, we apologize for any issues with housekeeping and for any difficulty getting them addressed. We'll look into your comments further and invite you to stay with us again should you be back in the area.
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The explorist tier status brought us a Charles River View room. That was very nice! The front desk staff was great (Jamie was quite helpful in particular). The room was clean. Housekeeping staff was also very responsible (I left the room for a quick online meeting and they already cleaned up everything when I was back!).
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Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 15 May 2023
Hi there! It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. You can be sure we'll share your compliments with Jamie and the rest of the team! Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another lovely stay soon.
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There was a room for an early check-in, but the front staff required $50 for an early check-in. Never experienced this kind of bad service at other hotels. They tried to squeeze every single dollar from the customer. In addition, when I left my luggage, I had to bring those myself to the storage room. No staff was available for luggage help. No concept of hospitality. A shame on Hyatt !
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 18 Nov 2022
Hello Jinbae, Thank you for reaching out with your concerns. We always aim for impeccable service and apologize if this was not your experience. Rest assured, your comments will be shared with our front desk team to ensure friendly, helpful service going forward. Many thanks for bringing this to our attention, and we wish you safe travels.
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I’ve been staying at the Hyatt Regency in Cambridge Mass pretty much my entire life. My brother got married there years ago and my husband and I stayed there almost every weekend before our son was born 9 years ago. We decided to book 3 nights the week of the 4th for our first family vacation and it was very disappointing. We hadn’t been to the hotel since prior to Covid and they really cut corners when “renovating” this hotel. Our almost $400 a night room was very dingy and old. Our “river view” balcony was very deceiving. We walked out to our balcony and to the right was a view of 2 large dumpsters. You had to stick your head off to the left of the balcony to see the river view. The beds and pillows were uncomfortable. Our son went to take a bath and the lever came right off when we turned the tub on. There was no plug in the tub. Once maintenance came and fixed the lever, we had no water pressures at all. Our lamp would not turn off unless we unscrewed the bulb. The lock on our door was completely busted and just hanging by a thread. The real kicker were the clumps of pubic hair stuck to the outside of the bathroom door. Needless to say, we cut our losses and left a day early and lost out on $400 night. Sadly, we will never be back here again. I hope they do something about this before others stay in that room. I sure hope the other rooms are not as bad as ours was.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Not worth the money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston / Cambridge
Responded 11 Jul 2023
Hello, We were honored to welcome you back to our hotel. Constructive feedback is always appreciated as it guides us to continually improve. Please know that what you have described does not match the high standards we strive to maintain. Rest assured, we'll work closely with our housekeeping team to ensure improvements are made. We're confident we can meet your expectations, and we hope you will give us another chance.
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There are more places to choose from in the Cambridge area.
PRICE RANGE
â‚ą16,378 - â‚ą36,116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cambridge, overlooking boston hotel cambridge, cambridge hyatt regency, hyatt cambridge
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
479
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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