Freepoint Hotel Cambridge, Tapestry Collection by Hilton
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 21 hotels in Cambridge
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Located near Harvard and Tufts universities, our industrial-chic hotel blends the history of Cambridge with all the modern comforts you expect. Freepoint Hotel features: -Pet-friendly -Free WiFi -24-hour fitness center -Free two-mile shuttle -Twenty minutes from the airport find smart comforts and minimalist vibes in our rooms and suites inspired by art and technology. Freepoint Kitchen & Cocktails serves up global flavors from local ingredients. Or dine in total comfort with room service specialties. For weddings and events, we offer three distinct venues including landscaped gardens and open-plan spaces. Get around our bustling collegiate neighborhood with our free two-mile shuttle or cross the Charles River to Boston's historic Beacon Hill in less than 15 minutes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Billiards
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Secured parking
Wifi
Coffee shop
Restaurant
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Shuttle bus service
Taxi service
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, French, Spanish, Portuguese
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
11Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
220 Alewife Brook Pkwy, Cambridge, MA 02138-1102
Getting there
AlewifeBoston T10 min
310Reviews5Q+A29Room tips
Reviews
Traveller rating
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Popular mentions
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"Located near Harvard and Tufts universities, our industrial-chic hotel blends the history of Cambridge with all the modern comforts you expect." Industrial-chic is doing a huge amount of work here. Somewhere in the 1980s an ambitious group of architects were given an opportunity to build a fantastic Mies van der Rohe style building, but then had their souls destroyed when they found that their budget would only stretch to an anonymous box in an anonymous car-park. It's neither industrial, nor chic. If there was any blending of history here it was blended into neutrality. And unfortunately when I visited it lacked two of the major comforts I expect of a hotel, a bar and food. Now that may well be because of Covid, and normally I'd say 'fair enough'. But not at this price. So, yes, the staff were fine (I wouldn't go much further than that, but again, Covid, no bar, no restaurant, not much opportunity to interact, so they may be paragons of virtue), but everything else pulls this hotel firmly down to the two star category.…
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Date of stay: May 2022Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: All are going to be pretty much identical
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Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded yesterday
33duncanr, Thank you for choosing our hotel and for your comments. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. We also appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit. Thank you, Freepoint Team
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Hotel's Favourite
I had an unexpected trip to Cambridge to visit a sick family member. This hotel has been renovated and is really nice. There's a fire pit in the courtyard, a large common area. The bar wasn't open, but it looks to be very nice and the breakfast are (also not open due to Covid) looks great, too. Lots of art decorated the common area. The room was comfortable and clean. Mini-fridge and coffee maker helped with late-nights and early mornings. The best part about the stay was the staff, especially Yodit who was so kind and acommodating to my family during a difficult time. We will return and look forward to seeing the hotel when Covid is a just a memory. The location is perfect for walking into Harvard Square or around Fresh Pond. Starbuck's is in the hotel and Whole Foods and Trader Joe's are next door, too!…
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: Rooms facing the parking lot have bigger windows/
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2 Helpful votes
Helpful
Response from Kathleen Flanary, General Manager at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 23 Apr 2021
Dear Claudia H, Thank you so very much for this beautiful review! We are thrilled to have had the pleasure of hosting you while you visited your family member locally. Also, thank you for mentioning Yodit by name! She truly is a shining star and I am so pleased you were able to spend time with her during your stay. We look forward to welcoming you back and we're sending our positive thoughts to your and your family. Most kindly, Kathleen
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Great experience staying here, its clean, its very nice hotel for the price.. also you got a wholefoods next door and a fully functional Starbucks inside the building. The staff has been amazing! Troy checked me in and it was by far the smoothest checkin ever. I also want to add, I ran into an issue and needed documentation printed, Troy went out of his way to ensure I got the prints I needed and even provided me with envelope for the documents saving me time! Thank You Troy, you make the difference for this hotel!
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 4 days ago
Thank you for choosing the Freepoint Hotel Cambridge, Tapestry Collection by Hilton for your recent stay and sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that Cambridge has to offer! We will share your compliments with the team, especially Troy. We hope to have the pleasure of hosting you again soon. Thank you, Freepoint Team
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I first want to very clearly state what is VERY BAD about this location: 1. It is all but IMPOSSIBLE to find. The sign is not lit and it looks like an old apartment building from the outside. I literally circled 3 times before I just had to call the hotel. My first thought was "How can this be a HILTON???" 2. The parking lot is VERY VERY DARK - like, I cannot believe it's legal. There were people with their belongings in a shopping cart sleeping in the adjoining parking structure, making catcalls at me as I walked back to my car in the dark to place the "free parking" I received on my dashboard. Scary. And why on earth they charge for parking to being with is beyond me, the lot is a shambles and so unsafe 3. I did digital check in and was asked very loudly what my room number was for the parking pass while there were other people in the lobby- so I showed the digital key and my room number was said OUT LOUD which is against basic safety& security 4. The photos online are a great example of what filters, lighting & angles can do - no photos of the outside on purpose, and forget that great looking food because no food is available. 5. I felt so unsafe, I wanted to barricade the door with a chair...but alas, no chair on the room. No-one wears a uniform so you cannot tell who is an employee. I could not wait to leave and was asked by literally every employee if I was checking out and what my room number was What was GREAT: Noah gave amazing service, but he should not need to ask for positive surveys (or give "free parking" for them) - in my opinion he is TOO GOOD for this place - just give the best service you can and let the reviews shine as a result. You can tell management is pushing for reviews, but they are misleading, because this place is just an awful place to stay. I just felt the need to warn others because I was just appalled - the condition of the room was bad, with the tub cracked, the lotion used (empty). Plenty of other options in the area!…
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Stay somewhere else
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Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 5 days ago
Thank you for choosing our hotel and for your detailed review. We regret anything about our hotel and surroundings that made you uncomfortable. We have followed up accordingly to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Thank you once more, and we hope you will reconsider and stay with us again. Thank you, Freepoint Team
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I needed to make a room reservation and Noah at Freepoint Hotel in Cambridge MA was wonderful! He was very accommodating, friendly and professional and helped me secure a room reservation at Freepoint. It is a wonderful experience to be met with someone who delivers such great customer service...
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Date of stay: June 2022Trip type: Travelled on business
Service
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 1 week ago
Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. Your compliments were a pleasure to read, particularly about our associate, Noah. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was our pleasure hosting you, and we look forward to seeing you soon. Thank you, Freepoint Team
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OMG we had such a wonderful time! Bunch of girlfriends and Noah always welcomed us home at night. Even hooked us up with the perfect pre-show dinner at Scampo where his hook up had us feeling like VIP's. You must spend time by the fire pit. One great thing about Freepoint is the room to spread out, both in the lovely rooms and also in the lobby/living room!
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Review collected in partnership with Tapestry Collection by Hilton
Date of stay: June 2022Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 1 week ago
Thank you for reviewing your stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are delighted you liked our accommodations and lobby, and we appreciate you mentioning our associate, Noah, for taking great care of you. Providing an exceptional visit to every guest is what we strive for every day, and we look forward to seeing you on your next visit. Thank you, Freepoint Team
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Checking in was seamless and Noah was so kind and helpful. He was able to offer me a better room rate than Expedia and provided wonderful recommendations on what to do in Boston. Felt very at home and looking forward to the rest of my stay.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 2 weeks ago
Thank you for staying with us and for the terrific review. We enjoyed having you as our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. It is great to know that our associates made your stay even more memorable! Making our guests feel at home is what we love to do, and we will enjoy passing along your generous compliments to Noah. We cannot wait for you to revisit us soon the next time you are in the area. Thank you, Freepoint Team
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This is our 5th time staying at the Freepoint Hotel hanging out with family. Every thing is clean, pretty and the staff especially Noah, Chantel, and Desiree couldn’t be more helpful, professional and welcoming. It feels like a home away from home. Our Theodora loves it too!!
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 2 weeks ago
Thank you for staying with us and for making us your home away from home. We enjoyed having you as our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We were pleased to read that you loved our exceptional hospitality and spotless property. We can't wait to share your kind comments with Noah, Chantel, and Desiree - we appreciate you mentioning them by name! It was a pleasure hosting your visit, and we look forward to welcoming you back for another outstanding experience! Thank you, Freepoint Team
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I never write hotel reviews; however, Noah was so exceptional that I felt compelled to share. The hotel is comfortable and convenient to Harvard. Another plus is that the hotel is attached to a Starbucks. Shortly after I checked in to my room, extremely tired from a long flight day, I discovered that the air was not working. I called the front desk and Noah came right away. He was so friendly and did his best to rectify my situation. After trying unsuccessfully to fix the air, Noah went downstairs and brought a key up for another room. He made sure that I was comfortable and settled in my new room. Each day, he is a ray of sunshine. The hotel is great but I would return just because of Noah’s personality and professionalism. Noah is a bright light.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 2 weeks ago
DrDiva256, thank you for staying at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and for sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with Noah. We are also thrilled to read you loved our location. We hope you will consider us your home away from home every time you visit Cambridge, and we look forward to seeing you again! Thank you, Freepoint Team
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We stayed at the Freepoint for a 4 night stay in Boston in June 2022. It was perfectly located in Cambridge with easy access to public transit and local establishments.Our stay was made exceptionally special by one particular staff member who went above and beyond to make our experience a special and unique one. Noah, the afternoon shift front desk agent always greeted us with a warm welcoming smile and bubly personality each time we crossed paths. Noah was especially kind enough to recommend local must see destinations, and even went out of his way to call ahead and personally make a reservation for us, ensuring that we recieved VIP treatment upon arrival. It was very clear to see that Noah has a true passion for what he does and his exemplary customer service skills prove this. As someone who has worked in the service industry for many years, I can attest that Noah is an asset to the industry and the Freepoint hotel. We look forward to coming back, thanks for everything! Suzanne & Ryan…
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 3 weeks ago
Suzanne, thank you for staying at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Thank you again for your kind compliments about Noah; we will enjoy sharing your remarks with him. It was our pleasure to host your visit, and we are excited about your next visit. Thank you, Freepoint Team
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PRICE RANGE
$248 - $352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western tria, best western cambridge, cambridge best western
FORMERLY KNOWN AS
Hotel Tria
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
121
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Claim Your Listing Frequently Asked Questions about Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Which popular attractions are close to Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Nearby attractions include Imagine: A Center for Community & the Arts (0.2 km), Rummage. (0.5 km), and Apple Cinemas (0.4 km).
What are some of the property amenities at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Conveniently located restaurants include Genki Ya, Mamagoo's Pizza & Sub Shop, and Starbucks.
Are there opportunities to exercise at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Yes, guests have access to a fitness centre during their stay.
Does Freepoint Hotel Cambridge, Tapestry Collection by Hilton have an airport shuttle?
Yes, Freepoint Hotel Cambridge, Tapestry Collection by Hilton offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Freepoint Hotel Cambridge, Tapestry Collection by Hilton?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.