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4.0
#6 of 19 hotels in Cambridge
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Destination Charge includes: Premium guest internet access; daily $25 food and beverage credit; bicycle rentals.
Located near Harvard and Tufts universities, our industrial-chic hotel blends the history of Cambridge with all the modern comforts you expect.
Freepoint Hotel features:
-Pet-friendly
-Free WiFi
-24-hour fitness center
-Free two-mile shuttle
-Twenty minutes from the airport
find smart comforts and minimalist vibes in our rooms and suites inspired by art and technology.
Freepoint Kitchen & Cocktails serves up global flavors from local ingredients. Or dine in total comfort with room service specialties.
For weddings and events, we offer three distinct venues including landscaped gardens and open-plan spaces.
Get around our bustling collegiate neighborhood with our free two-mile shuttle or cross the Charles River to Boston's historic Beacon Hill in less than 15 minutes.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Freepoint Hotel Cambridge, Tapestry Collection by Hilton
488 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Cambridge, the Freepoint Hotel Cambridge, Tapestry Collection by Hilton, is lauded for its superb location and eclectic atmosphere that families love. While the comfortable rooms with ample amenities receive commendations, some guests have encountered maintenance and cleanliness concerns.
The service shines with its friendly and professional staff, although housekeeping and administrative hiccups have been noted. Despite the allure of diverse amenities like a Peloton bike and a secret garden, the additional fees, including parking and a mandatory destination charge, have been a point of contention for value-conscious travelers.
Location
Convenient
Atmosphere
Eclectic
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We were in Boston for the New Balance National track meet. We chose the Freepoint and are glad we did. Very nice hotel with a Restaurant and Bar, a couple of different lounge areas with a pool table & lots of seating, A wonderful outdoor enclosed patio with a fireplace, and a Starbucks. It was in the perfect area as well, close to everything you may need. Whole Foods, CVS, TJ Maxx, a couple of Dunkin Donuts if you aren’t a Starbucks fan, a great little mom and pop pizza place with a large variety of food choices, McDonalds, a Sushi restaurant, a wine and spirits store and a Petsmart all within close waking proximity to the hotel. The rooms were also comfortable and the service was outstanding. All the front desk associates were wonderful but Noah and Chantel made sure our stay was everything we wanted! Highly recommend if you are in the Boston area.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 12 Mar 2023
Dear aslavik13, Thank you for choosing the Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and for your fantastic review. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We were pleased to read that you could take advantage of our great location and all that Cambridge has to offer! Thank you for your kind words and recommendation. We look forward to your next visit. Thank you, Freepoint Team
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This is one of Hilton’s new brands, with a more contemporary vibe. Personally, I liked what they’ve done with the lobby, and found our room to be very comfortable and well thought out, with a small L-shaped sofa and table complementing the bed. Breakfast is not included in the room rate, but there is a Starbucks just off the lobby and Whole Foods is located in the shopping strip next to the hotel. (The hotel also sells a hot breakfast, but we didn't try it.) Parking costs extra, but is in a convenient surface lot so the Freepoint is a good choice if you come with a car. If you don't have a car, the hotel is located about a half-mile from the Alewife T station, and it's an easy walk along a paved sidewalk the whole way so it's no problem with a small roller bag. We tried out the free hotel shuttle to Harvard Square, which runs once an hour. It was fine heading to the Square, but failed to come pick us up even though we had called the hotel to request the service. Overall, you get what you pay for in terms of location: rates at the Freepoint are a bargain compared to hotels closer to Harvard Square, but it is definitely less convenient for visiting museums, restaurants, and campus events.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathleen F, General Manager at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 21 Feb 2020
Dear Wanderlust777, Thank you for sharing this wonderfully insightful, detailed review and thank you for staying with us! I am so pleased to hear that you enjoyed our beautiful property. Our lobby certainly is a very beautiful, unique and engaging space. We hope to have the pleasure of welcoming you back with us in the Spring/Summer to enjoy our magical - Secret Garden! Most Kindly, Kathleen
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Refrigerator has 2 settings, freeze or off. No dressers. Cold Air in room blows directly on guests all night long. You must schedule room cleaning (not automatic), and request toilet paper at the front desk (how embarrassing) Covid protocols closed the restaurant, bar, library, game room, outdoor fire pits The room price should have been reduced.
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Date of stay: May 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathleen Flanary, General Manager at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 16 Aug 2021
Dear LoMac88, Thank you for staying with us and for taking time to share your experience with our team. Our associates & service culture really are FANTASTIC! We look forward to welcoming you back with us in the future as our amenities return in the post-covid travel world. Cheers,
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We came for a getaway over NYE weekend. We are Hilton property owners and prefer to stay at Hilton-owned hotels when we can, and we got a good rate for the weekend. The front desk staff are friendly and helpful. The rooms are clean but relatively small. There is a refrigerator, coffee maker and a safe in the room. There was no closet in our room, but rather a rolling rack type closet area covered with fabric. The shower was very refreshing and the toiletries smelled wonderful. They do not provide housekeeping unless you ask for it but you can easily get more housekeeping items if you ask. The area by the front desk where you can purchase snacks was very well stocked. The view from our room on the 3rd floor was the parking lot of the Whole Foods next door. The closest T station is Alewife (Red Line) which is about .5 mile down the road. It it possible to safely walk there from the hotel. There is also a Starbucks on premises that can be accessed through the lobby/lounge area. The bar/lounge area is cozy. You can pay for breakfast vouchers for a full breakfast, but there’s a DD within walking distance. Parking was $16 a day. The parking lot is very limited so be aware of this. We enjoyed our stay.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip:Limited parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 2 Jan 2023
Dear 559kristenp, Thank you for choosing the Freepoint Hotel Cambridge, Tapestry Collection by Hilton for your recent stay and for sharing your wonderful experience. We were pleased to read that you liked the room, amenities, and hospitality and could also take advantage of our great location and all that Cambridge has to offer! It was a pleasure serving you and we hope to welcome you back soon for another stay. Thank you, Freepoint Team
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We booked a 7 night stay here (visiting our daughter in college) based on location and decent reviews elsewhere. Three days in and we've had to switch rooms twice. The first switch was hours after we checked in when the front piece to the air conditioning/heating unit fell off as soon as the unit rumbled on. We couldn't re-attach and notified the front desk who informed us we would have to move rooms. Two days later, in our new room, the water stopped draining from the bathtub/shower. We had to switch rooms again, after returning from a long day on campus/in the city. When I requested some kind of room credit/refund, we were offered breakfast vouchers instead. The staff are friendly, but this property is run-down and way too expensive for the condition it's in. Will never stay here again and don't recommend.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 6 Oct 2022
Dear 967areac, Thank you for evaluating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your rooms did not meet your expectations. We apologize for the inconvenience you experienced with both rooms and appreciate your patience. On a positive note, we are glad you liked our staff. We hope you will give us another chance to provide you with the outstanding stay you deserve. Thank you, Freepoint Team
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Although we had requested a king bed, when we arrived they only had a queen. They said that we could “upgrade” us to a king for an additional $25 per night. Additionally they charged us an additional $16 a day to park in their lot. They said this is standard in Cambridge, but we’ve stayed in Cambridge before and we’re not charged for parking.
The room was was updated. The bathroom was small but okay. Although most of the room seemed clean, the nightstand was dusty and sticky! There wasn’t a closet, but a clothes rack along the wall.
On a positive note, we had a dead battery one morning and an employee came out with a charger and we were on the road in no time.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 18 Sept 2022
Dear JulieAp, On behalf of our entire team, we would like to offer our sincerest apologies for not meeting your expectations. We do not take these concerns lightly, and we are disappointed that this was your experience. We have addressed this with our Housekeeping Department so that this does not happen again. Also, we truly regret the miscommunication regarding any charges during the check-in process. Please reach out to our front desk as they will be happy to assist you further. We hope you will consider giving us another opportunity so we can show you our commitment to exceptional hospitality. Thank you, Freepoint Team
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We love staying at the Freepoint at Fresh Pond in Cambridge whenever we are in town. We were longterm Cambridge residents who recently moved out of town but still come in once a month for "maintenance" activities:). The staff at Freepoint (especially Yodi) is always welcoming and obliging. The rooms are modern and roomy--ditto the bathrooms. They welcome pets which is a plus as we sometimes bring our dogs. Parking is easy right in front of the hotel. Whole Foods and other shops are right next door and you can walk through the lobby to Starbucks. We have felt very safe staying here during COVID because of their strict cleaning protocols. Freepoint is our home away from home while we are in town and we always feel like staying longer. I should also mention that they have an awesome book collection in their lobby!! (It being Cambridge and all:). One last thing: the price is very right:)
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip:The higher floors are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathleen Flanary, General Manager at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 25 Mar 2021
Dear 508dominiquec, Thank you from the bottom of our hearts for taking time to share this beautifully detailed review. It was our absolute pleasure hosting you for your extended stay. Thank you also for mentioning Yodit by name - she really is a superstar and we're thrilled you had the opportunity to engage with her. I have shared your feedback with our entire team. We look forward to welcoming you back with us again! Cheers, Kathleen
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All staff with whim I had interaction were incredibly polite and helpful. The hotel seemed a bit tired, and as though it had been spruced up like a college dorm. That said, it was quite comfortable. The location across from Fresh Pond was very nice for walks, and it is conveniently located to access Cambridge (and has a shuttle to Harvard Square!) Fitness center was adequate.
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Review collected in partnership with Tapestry Collection by Hilton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Traci-HiltonHelp, on behalf of management at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 10 Mar 2020
Dear vivace72, We greatly appreciate you taking the time to share your review. We're happy to know you enjoyed our staff, room comfort, and location, although we must admit our disappointment your stay did not warrant a higher rating along with your review. This only motivates us to step up our service to hit those key points that drive your experience from being just so-so to stellar. We look forward to seeing you on your next trip to the area to deliver the flawless stay you deserve.
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This hotel is quite a little gem. The location is great, the prices decent, and the staff are really amazing. They will bring anything up to your room, get your TV to work even if it is late night, and always remember you even if you have not been able to stay there for more than a year! When I walked in, I was immediately welcomed with my name, just like I was a family member who had been away for a bit. Yodit was especially welcoming.... Every single staff member was friendly, always smiling, and have a great sense of humor. I would not stay anywhere else!
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip:The fourth floor rooms 402 - 406 (top floor) that face the little strip mall and Whole Foods...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathleen Flanary, General Manager at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 1 Jun 2021
Dear Donna Y, Wow! Thank you so very much for this amazing review! It was such a pleasure having you with us. We look forward to welcoming you back with us again soon! Most Kind regards,
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This is definitely a hotel I will come back to. As others have mentioned, this hotel is in a convenient location to many things: Whole Foods, Trader Joe's, a liquor store. Also, the shuttle is handy to get to Harvard Square. Just make sure you let them know ahead of time as the shuttle doesn't run continuously.
Something I almost missed (it wasn't mentioned to me) was that they serve free wine and snacks on Wednesday from around 5 to 6:30 pm. I'm not sure if they do something every evening as I was only there for the one night.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathleen F, General Manager at Freepoint Hotel Cambridge, Tapestry Collection by Hilton
Responded 21 Feb 2020
Dear tonytiger_13, Thank you for taking the time to share this review with us! Please accept my sincere apology that our team didn't inform you about our Wine Down Reception on Wednesday evenings. Upon your return to the hotel for your next stay it would be my personal pleasure to buy you a glass of wine! We truly hope to have the opportunity to welcome you back with us again soon. Most kind regards,
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There are fridges in the rooms. They also have nice mini Keurig coffee makers with reg, decaf, tea pods. There’s one free bottle of water in the fridge and a second on the shelf for $4. No minibar. No microwave.
The hotel’s bar/ restaurant is nice and open until 10pm. They serve breakfast in am. No complimentary food. Snacks and candy available in small hotel “store” area.
Pittsford, New York208 contributions55 helpful votes
When I stayed at the hotel, there was no complimentary breakfast. We definitely had breakfast and it was very reasonably priced and very tasty. If someone told you that breakfast is included I am sure hotel management would assist you, they were very accommodating on our stay. Good luck, and see you again Freepoint hotel!!!
There are more places to choose from in the Cambridge area.
PRICE RANGE
₹15,538 - ₹32,589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western tria, best western cambridge, cambridge best western
FORMERLY KNOWN AS
Hotel Tria
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
121
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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