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The Charles Hotel

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Traveller (133)
Room & Suite (355)
Dining (57)
Overview
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1 Bennett St, Cambridge, MA 02138-5780 See on map
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(2,127)
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Small M
Myrtle Beach, South Carolina
4629
Reviewed 4 days ago
Stayed here for a weekend and was disappointed with the service and amenities, especially for the price. The Italian restaurant was not special or worth going into. I had pumpkin ravioli and it was so sweet it could not be eaten. I do give the Chef and cook staff in the breakfast resturant high marks for their food, but once again the staff was lackluster and service very lacking.
The room was large enough, but we were behind the elevator and had to listen to the sounds all night. Everything is "pay for". Even ice bucket in room is a tip charge for the only way to get ice tis o call for room service. Wifi was so so. Beds were comfortable and the pillows were great. Found out on my last time out of the front door there was a doorman--did not see him before all weekend.
I would not stay here on my next visit to the Boston area, but for those who want to pay too much this may be for you. I booked through the Hotel and my rate was almost twice what is posted here. I assume taxes are part of that, but do not think what I paid was in any way a value or worth the experience.
1 Thank Small M
Discover12032013283
10
Reviewed 5 days ago
Everything was wonderful from check in to check out. The staff was extremely friendly and helpful. The room was beautiful, and they had a crib ready for our toddler (which was great). Overall a wonderful stay and we highly recommend it!
Review collected in partnership with this hotel
Thank Discover12032013283
Wanderer50328018058
New York City, New York
10
Reviewed 5 days ago
This is basically a hotel that must live off of its privileged location. And the gym is very good. Not much else is. Staff is basically tone deaf to detailed requests. Room service menu is poor quality for its price level.
Review collected in partnership with this hotel
Thank Wanderer50328018058
Wander15385216474
Raleigh, North Carolina
10
Reviewed 5 days ago
Very positive experience. We liked the location near Harvard Square. The farm to market restaurant (Henrietta's) inside the hotel was nice and relaxing and a good place for breakfast, lunch or dinner.
Review collected in partnership with this hotel
Thank Wander15385216474
Tracey V
2314
Reviewed 5 days ago
I stayed at The Charles for a business trip and we held our meetings at the hotel. Service was phenomenal, delivered meals on time, room set up was wonderful, very helpful staff.
The rooms have an old-school Colonial feel to them. Very nice with great TV. I especially love the TV in the bathroom mirror, although my remote did not work well so I couldn't control the sound and it was stuck on very loud. Overall, great location and lovely staff.
Thank Tracey V
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About
Description
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts. Reflecting the eclecticism that is More Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar; two signature restaurants: Henrietta's Table and Benedetto; year-round farmers market; state of the art conference facilities; Corbu Spa & Salon; and a central location in the heart of Harvard Square. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Romantic
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Romantic
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
295
Price range
US$ 224 - US$ 663 (Based on Average Rates for a Standard Room)
Also Known As
Charles Hotel Cambridge
Location
United States > Massachusetts > Cambridge
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Romantic
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
295
Price range
US$ 224 - US$ 663 (Based on Average Rates for a Standard Room)
Also Known As
Charles Hotel Cambridge
Location
United States > Massachusetts > Cambridge
Photos
Traveller (133)
Room & Suite (355)
Dining (57)
Pool & Beach (16)
Amenities (51)
Business Centre & Event Rooms (2)
Nearby
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Nearby RestaurantsSee all 693 nearby restaurants
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Nearby AttractionsSee all 150 nearby attractions
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2,864 reviews
.39 km away
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Out Of Town News
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Questions & Answers
Ask a question
edwardh132
23 January 2018|
Answer
Response from AlexA7987 | Property representative |
Hi Edward, We understand your concern about past pet guests in the rooms. We take great care at cleaning and sanitizing each room after guests check out, especially when pets have been present. Our staff is trained... More
0
Votes
Jodi M
22 June 2017|
AnswerShow all 2 answers
Response from Joycearellano | Reviewed this property |
Sorry you must have sent this question to the wrong place. I had a very positive stay at the Charles Hotel.
0
Votes
Rserio9809
13 April 2017|
AnswerShow all 2 answers
Response from AlexA7987 | Property representative |
Happy to help! The Charles Hotel is located approximately 8 miles from Logan Airport. While we do not have an airport shuttle, Ubers are available at all hours. We are also a five-minute walk from the Harvard Square T stop... More
0
Votes
Room Tips
"Make sure you are not behind elevator & ask for a view. For top dollar room really stunk"
smallmoon2
4 days ago
Read review
"stay three nights for a better room rate"
georgegS3960TR
6 Oct 2018
Read review
"Avoid the third floor if you want a quiet room -- the jazz club on that floor is quite loud."
Kahaluu_Bob
15 Sep 2018
Read review
"Ask for a view of Harvard Square."
sharonwW1452NF
23 Aug 2018
Read review
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