The Charles Hotel
1 Bennett St Harvard Square, Cambridge, MA 02138-5707
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Avg. â‚ą80,548 /night, 10/9 - 10/10
â‚ą98,438
per night
â‚ą69,293
per night
â‚ą40,148
per night
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4.5
#4 of 19 hotels in CambridgeLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience the charm of The Charles. The Charles Hotel is a proud member of Preferred Hotels and Resorts and a AAA Four Diamond award-winning hotel. Situated in the heart of Harvard Square, bordering the Harvard campus and a mere 10 minutes from downtown Boston's world-class attractions and Logan International Airport, our location is unparalleled. At The Charles Hotel, we serve as a home-away-from-home for accomplished, esteemed guests visiting Boston or Harvard. We're their choice because we consistently meet their exceptionally high standards. We are not just another chain; we are a one-of-a-kind experience. Our renowned restaurants include Henrietta's Table (an homage to the pig, offering fresh and honest cuisine), Noir (offering bespoke cocktails), Bar Enza (Italian cuisine), and the Regatta Bar. The Charles Hotel is the SMART place to stay.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Books, DVDs, music for children
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Outdoor dining area
Wine / champagne
Canoeing offsite
Patio
Walking tours
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French, Spanish, Filipino and 2 more
Location
1 Bennett St Harvard Square, Cambridge, MA 02138-5707
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Boston Logan International Airport
9.3 km•
See all flights
Worcester Airport
62.9 km•
See all flights
Harvard
5 min•Boston T
Car Hire
94 Restaurants
within 0.5 kilometers
Reviews
4.5
2,756 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Charles Hotel garners praise for its prime location near Harvard and central Cambridge, with many guests finding the atmosphere serene and inviting, thanks to a blend of classic and modern touches. Rooms are frequently lauded for their comfort and style, though the absence of coffee makers has been a point of contention.
While the cleanliness is often highlighted, some travelers question the value due to the high cost and noted issues with room service. Despite this, the professional and friendly service receives high marks for attentiveness.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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2,756Reviews6Q+A100Room tips
Traveller rating
- 1,647
- 651
- 257
- 111
- 90
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Detailed Reviews
Prompt in responding to my requests from quickly delivering extra room amenities I had asked for to printing out document I needed for work. Hand sanitizers throughout the property, properly social distanced tables in hotel restaurant and all staff wearing masks at all times. Highly recommend hotel.
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Review collected in partnership with this hotel
Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn Vallier, Other at The Charles Hotel
Responded 2 Jul 2021
Dear mpc104, Thank you very much for your recommendation, your support is very meaningful to us! We would love to see you again in the future. Best Wishes, Kathryn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautifully appointed, quiet hotel in the heart of Harvard Square. The rooms are spotless, spacious, and well decorated. Maids came daily (uncommon during the pandemic), which I really appreciated. Lots of space to work (with plugs!) / or hang out downstairs. Complementary WiFi felt fast, though I I wasn't using it for video calls.
It will be even better once there is room service post Covid. Noir is a great cocktail bar that I used to frequent when living in the area, and a great place for a nightcap before heading up to the room.
It will be even better once there is room service post Covid. Noir is a great cocktail bar that I used to frequent when living in the area, and a great place for a nightcap before heading up to the room.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn Vallier, Other at The Charles Hotel
Responded 4 Aug 2021
Dear Natalia B, Thank you very much for the compliments of the newly updated Lobby! It is great to know our thoughtfulness made the space accommodating for you to enjoy. We definitely look forward to the future and welcoming you back again to enjoy yourself with us. Best Wishes, Kathryn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The Charles Hotel delivers a superior experience from beginning to end. A great location, handsome public areas and extraordinarily comfortable guestrooms — all supported by a well-trained and attentive staff
We've stayed there a dozen times and are newly impressed each time we visit. It's a wonderful place.
We've stayed there a dozen times and are newly impressed each time we visit. It's a wonderful place.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn V, Other at The Charles Hotel
Responded 21 Oct 2021
Dear Robert H R, We thank you very much for your review. We are pleased to hear that you enjoyed the renovation of the Lobby and felt at home with your guestroom. Your recognition of the staff is appreciated, and will be shared with them. We do hope you can continue to return to us in the future, and that we can continue to impress you. We wish you safe travels. All the Best, Kathryn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is key , but superior management does not value some guest. A guest should be valued for they may have planned a event of a lifetime . My son was highly selected to attend Harvard & I will be frequently visiting Cambridge , Boston . It is distasteful that you can call and verify extended services w/ confirmation and end up to no availability. Covid is still here & I trusted a personal service of a bicycle over public . I paid extra money for a device I did not receive. Lewis insisted I take tbe breakfast for Heidi would be the only one to do a thing further . Does Heidi know what gratitude is ?
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Review collected in partnership with this hotel
Date of stay: April 2021
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed at this hotel many times in past few years while visiting our daughter and family in Cambridge. In April, during our stay, there were few guests but no housekeeping and no problems. Our July visit of 5 nights was not pleasant. The front desk was not on top of things and seemed to be newbies. All 5 nights the key card had been canceled and did not work, the key card did not work for many in the new security elevator system, our credit card information was misplaced and we needed to reissue it, and housekeeping rapidly cleaned our room at 4:30 ish each day. Basically, they they made the bed and replaced towels.There were no coffee pots in rooms, and we were told they were being used elsewhere. Our room was over an elevator shaft with no view. The pool and gym continue to be closed. No staff wore masks, which is a concern when our small granddaughter is not vaccinated. I realize one must be patient during the post pandemic period, but our experience was frustrating and disappointing. Pre pandemic, the Charles Hotel was The Place to Stay in Cambridge. We’ll stay elsewhere during our September visit.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn Vallier, Other at The Charles Hotel
Responded 13 Jul 2021
Dear Mimibreeze, Thank you for taking the time to share feedback about your stay. We apologize so many aspects were hindering to your stay and we understand how frustrating this was. We appreciate the opportunity you afforded us to correct the key issue, bringing this to our attention, and we have noted the additional feedback you have shared. Please do not hesitate to reach out to us directly should you return for another family visit. We would be honored for the opportunity to welcome you both back. Warm Regards, Kathryn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at the Charles started out well, the lobby is beautiful and the room looked spacious and clean. We later discovered stains on the sheets and there is absolutely no option for coffee in the morning. We were told by the front desk to call down to Henrietta’s to see if they would bring it to the room and the woman who answered the phone was curt and rude. At least put a coffee maker in the lobby.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At this price point, I am completely floored how unimpressive this hotel is. Staff members were either rude or uninterested in assisting with anything whatsoever.
No room service which isn’t acceptable for a hotel that’s 700 per night to begin with, and when I called room service to get ice, I was rudely interrupted and was told they don’t have room service. I said “yes I know that, but you have a card in the room that states to call room service for ice.” The ice took 45 minutes to come, and when I called again to follow up, was told they sent it to another room by mistake.
No coffee machine in the room, and the complimentary coffee next to the restaurant was available starting only at 6am. We were in town for some early events and needed to leave the hotel early. I ended up Door dashing coffee, but the front desk didn’t even call me to let me know it had arrived. I would have expected that a hotel staff member would bring it up. Again, for $700 per night, there needs to be an elevated level of service.
The room was completely basic - it looked like a Courtyard by Marriott room (which is totally fine if you are paying a Courtyard by Marriott price). AC didn’t work well. We had to set the temp to 62 to even have it remotely cool down. You could hear loud footsteps in the room above. No turn down service and you have to specifically ask for your linens to be changed.
I sent a note to Kathryn Vallier, the director of operations, to voice my complaints, but got her out of office response. I then asked the front desk staff who I can contact, and was told that Kathryn doesn’t work on weekends. No offer to assist in her absence.
We then had to leave at 4:30am to catch a flight. Our scheduled Uber Black cancelled due to the early time, so I asked the front desk staff if they could call us a cab. His response? “It’s going to take a while so if I were you I would order another Uber and wait it out.” So we did that. When it took a while to come, he did end up calling a cab company to see if one could come, but I told him not to worry about it and we will would figure it out.
Literally the only thing that is great about this hotel is the location. However, I could take Uber Black cars to Harvard square from another hotel, pay half the costs, and have a much more acceptable stay.
We have been traveling a ton the last few weeks and have had some incredible stays at exactly the same price point. Casa Del Mar in Santa Monica and the Ivy in Baltimore - and both were simply phenomenal stays.
I honestly expect a refund for my stay, but my guess is no one is going to contact me to even try and rectify this situation.
No room service which isn’t acceptable for a hotel that’s 700 per night to begin with, and when I called room service to get ice, I was rudely interrupted and was told they don’t have room service. I said “yes I know that, but you have a card in the room that states to call room service for ice.” The ice took 45 minutes to come, and when I called again to follow up, was told they sent it to another room by mistake.
No coffee machine in the room, and the complimentary coffee next to the restaurant was available starting only at 6am. We were in town for some early events and needed to leave the hotel early. I ended up Door dashing coffee, but the front desk didn’t even call me to let me know it had arrived. I would have expected that a hotel staff member would bring it up. Again, for $700 per night, there needs to be an elevated level of service.
The room was completely basic - it looked like a Courtyard by Marriott room (which is totally fine if you are paying a Courtyard by Marriott price). AC didn’t work well. We had to set the temp to 62 to even have it remotely cool down. You could hear loud footsteps in the room above. No turn down service and you have to specifically ask for your linens to be changed.
I sent a note to Kathryn Vallier, the director of operations, to voice my complaints, but got her out of office response. I then asked the front desk staff who I can contact, and was told that Kathryn doesn’t work on weekends. No offer to assist in her absence.
We then had to leave at 4:30am to catch a flight. Our scheduled Uber Black cancelled due to the early time, so I asked the front desk staff if they could call us a cab. His response? “It’s going to take a while so if I were you I would order another Uber and wait it out.” So we did that. When it took a while to come, he did end up calling a cab company to see if one could come, but I told him not to worry about it and we will would figure it out.
Literally the only thing that is great about this hotel is the location. However, I could take Uber Black cars to Harvard square from another hotel, pay half the costs, and have a much more acceptable stay.
We have been traveling a ton the last few weeks and have had some incredible stays at exactly the same price point. Casa Del Mar in Santa Monica and the Ivy in Baltimore - and both were simply phenomenal stays.
I honestly expect a refund for my stay, but my guess is no one is going to contact me to even try and rectify this situation.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn V, Other at The Charles Hotel
Responded 1 Aug 2022
Dear Svenkatesh2005, After reaching out to you, we regret that we were unable to speak with you directly about the details of your stay. We do understand your frustrations and apologize for the lack of high level customer service during your stay with us. We thank you for your time to leave the Hotel a review, and the candid details of your stay. We assure you that these detractors have been addressed to prevent repeat. We wish you safe travels. Best Wishes, Kathryn KathrynVallier@CharlesHotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got back from a 3- night trip to Cambridge, MA. I picked this hotel based on the proximity and walkability to the Blodgett Pool there on the Harvard athletics campus. The hotel is well kept. I compared to a number of the Marriott brand and other boutique hotels. For me, the location was key. We didn't have to rent a car as we were able to walk to the camp at the pool in about 12 minutes door to door (and thus, didn't have to pay overnight parking charge either). The check-in/lobby was quick and efficient. And because I booked via Amex Travel, they provided a little goodie bar of treats (the granola bar (made locally) was pretty delicious and was devoured by my daughter. The overall appearance of the lobby is modern, but not cold. The 'wood book' silhouettes lining the shelfs was a nice touch, and the big red couch behind the stairs leading to the restaurant was also a nice design touch. The lobby is spaced out and provide plenty of space for guests to hang out (or if they were still practicing social distance). Even in the back area, there were plenty of tables to sit and chat (as demonstrated by a large family reunion gathering that hunkered down there one afternoon). The rooms themselves are nothing mind blowing, but again, well maintained. The desk was huge. Unlike other reviews, though, the family and I were not impressed by the mattress. Wayyyyy too soft and made for some restless nights/not fully recharged the next morning. The bathroom was updated, with large tub/shower, and yes, the TV in the mirror was a neat function. Part of the Amex RSVP included daily breakfast for two at the Henrietta's table (i.e. $60 daily per room credit on breakfast). We thought the breakfast was really good. A wide range of breakfast staple dishes. The side of cranberry walnut bread was very fresh and delicious. On the evening side, on the last night, my wife and I went down to the bar on the lobby floor for a nightcap. The cocktails were priced comparably to that of the Bay Area/SF. For my 2nd drink, I ordered the Hibiki Suntory whiskey... $36. Meh!
Hotel location to Harvard Square with all its restaurant, shopping (mainly Harvard souvenirs/clothing), and to the campus itself was great. We walked around a ton even through the wicked humidity and a freak thunderstorm/downpour on Friday.
For the daily rate (approx $450/night), I thought the hotel was (very?) good, and certainly felt like the location and many of the updates to the hotel upkeep lead this pricing (plus, the fact that the demand was filled by there by water polo and soccer camps at Harvard this particular week).
Not the best value, but yes, I would certainly go back to The Charles once again in the future.
Hotel location to Harvard Square with all its restaurant, shopping (mainly Harvard souvenirs/clothing), and to the campus itself was great. We walked around a ton even through the wicked humidity and a freak thunderstorm/downpour on Friday.
For the daily rate (approx $450/night), I thought the hotel was (very?) good, and certainly felt like the location and many of the updates to the hotel upkeep lead this pricing (plus, the fact that the demand was filled by there by water polo and soccer camps at Harvard this particular week).
Not the best value, but yes, I would certainly go back to The Charles once again in the future.
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Date of stay: August 2022
Value
Location
Service
Room Tip:Â Rooms facing the inner courtyard of The Charles and some offices made for very quiet environments.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn V, Other at The Charles Hotel
Responded 9 Aug 2022
Dear ddiddykang, Thank you very much for your thoughtful review of your stay with us. We are glad to hear that our location was very convenient for you and your family to navigate like a local. We do hope to see you with us again in the near future, or for next years summer camp! Safe travels and have an excellent remainder of the summer. Best Wishes, Kathryn KathrynVallier@CharlesHotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed many times in the past. This time I feel like relative to other recent hotel stays at other properties around the world, the price relative to experience was subpar. The room is small, there are no services or benefits and on a very very quiet weekend the price was simply too high to justify the great reputation and location
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Hall, Other at The Charles Hotel
Responded 3 Sept 2024
Dear Jon P, Thank you for sharing your feedback about your recent stay with us. We appreciate your continued patronage and are genuinely sorry to hear that your latest experience did not meet your expectations. We strive to offer a high value for our guests, and we regret that you found the room size and overall experience to be less satisfactory this time. Your comments about the pricing and the amenities provided are important to us, and we will use your insights to review and improve our offerings. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards and value you expect from The Charles Hotel. Thank you for your feedback. Best regards, Abby Hall
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fantastic stay at The Charles Hotel. The rooms are very spacious and the extremely comfortable bed made for a great night's sleep! Perfect location only a short walk (-5min) from both Harvard University and a Subway station, making getting around the city without a vehicle a breeze. make sure to check out Henrietta's Table while you're there, the quality of food, freshness and flavor top any hotel breakfast you'll come across. Stay here!
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn Vallier, Other at The Charles Hotel
Responded 2 Jul 2021
Dear fretcrazy, Thank you very much for your sharing your experience about your stay. We are glad that our location provided a restful nights sleep and Henrietta's Table hit the spot, we appreciate your support. We hope to see you again in the future! Best Regards, Kathryn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry you must have sent this question to the wrong place. I had a very positive stay at the Charles Hotel.
Happy to help! The Charles Hotel is located approximately 8 miles from Logan Airport. While we do not have an airport shuttle, Ubers are available at all hours. We are also a five-minute walk from the Harvard Square T stop if you are interested in public transportation. Please let us know if you have any other questions.
Yes, our late night in room dining menu is served from 11pm-6:30am. Please let us know if there is anything else we can do to prepare for your arrival.
Alex Attia
General Manager
Call the hotel. Ask for the Concierge. They enjoy helping out of state visitors such as yourself. If busy or voicemail, leave your number. They will call back if their history is a guide. October is peak season so call soon to book.
There is a parking around the corner on the right of the main entrance for less.
On Sundays I believe you can park free on the quay which is couple of minutes walking distance.
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PRICE RANGE
â‚ą25,533 - â‚ą67,193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charles hotel cambridge
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
303
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about The Charles Hotel
Which popular attractions are close to The Charles Hotel?
Nearby attractions include Boston History Company (0.3 km), Harvard University (0.4 km), and Harvard Square (0.3 km).
What are some of the property amenities at The Charles Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Charles Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Charles Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Charles Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Charles Hotel?
Conveniently located restaurants include L.A. Burdick Handmade Chocolates, The Hourly Oyster House, and Alden & Harlow.
Are there opportunities to exercise at The Charles Hotel?
Yes, guests have access to a fitness centre during their stay.
Is The Charles Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Cambridge.
Are any cleaning services offered at The Charles Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Charles Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Charles Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.