Nothing fancy clean and quiet place adjacent to a hotel I reviewed earlier but totally better here. Pool was closed and hot tub. No breakfast to speak of have to go out to eat which is not far. Mexican restaurant right next door if that's your thing. And comedy club right across the street.
My wife and I stayed here while driving Route 66. The room was clean and well appointed as expected, but the staff went above and beyond, particularly in the restaurant. We ordered a great breakfast and took it to our room because of Covid, as many others did. I went to take the plates back and as I got on the elevator one of the restaurant staff also got on (I got the sense she had just delivered an order to a guest room), and said "l can take those for you." A lot of hotels we stayed at were hiding good service behind the excuse of Covid, but this one had adapted an obviously good service ethic to the times.
Easily the worst Marriott property I have ever stayed at. Rude front desk staff, bugs in the room. The GM of this hotel requires business people who use corporate credit cards to have a third party authorization signed. As a Platinum Elite member, this is a Red Roof Inn under the Marriott name. The Hilton Garden Inn is cleaner, with a friendlier staff and does not require extra forms to be filled out. The GM claims this is “for my protection” due to ID theft. If your hotel has issues with ID theft, why would I give you another form with a ton of information to be lost, since you obviously have an issue keeping information safe!
We stayed this weekend, April 9-11. Turns out there was a kids baseball tournament in town. Generally speaking that would not be a problem but both nights we had to call down to the front desk as kids were running up and down the halls, knocking on doors and making noise until 11pm. It would have been later but I called both nights. Sorry, but kids need to learn how to respect other people. I have no idea where the parents and chaperones were during all of this. Otherwise, the place was decent enough. Rooms were clean and appeared to be recently remodeled. But very small and walls very thin. I would stay there again but probably would make sure not during the time they have this going on.
Love the property!! The pool was relaxing. Great staff!! Good location. Would love the bistro to be open. Very clean rooms. Carolyn was so sweet. She love fresh tuna fish. Bring her some if you are coming to springfield. Looking forward to our next stay!! Nathan is the best ever!
The furniture felt crammed into our small king room. The TV didn't work, but we didn't want to risk asking the front desk to get it fixed since the staff there weren't wearing masks. The indoor pool was large and being used by a family who also didn't wear masks. That said, the staff and guests at the Mexican restaurant next door felt no need to wear masks, so that may just come with the territory when visiting Springfield. In terms of location the property is conveniently located near I-36 in a shopping center with lots of restaurant choices.
I gifted a room to my friend who was traveling home to Michigan from New Mexico. He said the front desk staff were very nice and helpful with closeby restaurants and stores since he wasn't familiar with the area. The only complaint is that the shower in his room(302) leaked all over the bathroom floor, other wise his stay was fine.
I travel a lot. I spend > 100 nights a year in Marriotts. This hotel is clean. Location is convenient. The staff seemed in general to be the weak point. Many different persons seemed to be often to busy with tv or eating meals to answer questions or care for guests. Not typical for a Marriott.
the staff was nice the hotel was clean in good location the room was nice and clean the bed was not to high the internet was good the tv was not so good had get new remote the was balcony it was a big room
We had a lovely stay. The hotel was quiet and comfortable, and in a convenient location. I love the sofa/ottoman! Even though our room was right next to the elevator, we could not hear it. The shower was very nice as well.
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