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Quality Inn & Suites

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116 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites
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Showing 116: English reviews
Reviewed 23 March 2016

Pool and hot tub was completely filthy, got bit by a bedbug, found it killed it, left a note signed and took pictures. Left at 6 am when finding it and called to tell manager, I was promised a refund via money order in the mail and when I called to check on it I was told I wasn't getting...

Thank Telina M
Carterville, Illinois
Reviewed 22 March 2016

I have traveled extensively, both for business but mainly for pleasure. My daughter lives in Springfield, Illinois and I try to get there every month. I recently joined choice plus, because of the cruises that I go on and I usually stay the night before in the city that I sail from. When I was planning on this trip to...

Thank Babe H
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, It disheartens me to read a review that a guest in my hotel could be so disgruntled over service provided by my staff or myself. I have managed hotels for 25 years , after majoring in psychology(the study of the mind and human behavior).I dedicate 60 to 70 hours per week to the Quality Inn and Suites...

Campton, New Hampshire
Reviewed 7 November 2015 via mobile

Passing through on my Route 66 adventure. After checking a few other hotels first, which were booked up, finally landed her. Quiet, clean and serves a Continental breakfast. Nothing fancy. Just looking for a bed for the night. Conveniently located next to McDonald's for a quick bite.

Thank ChristineNH
Reviewed 12 October 2015

I made an unplanned trip to Springfield. Which has evolved into an unexcepected extended stay. I travel with a German Shepherd helper dog, and we both were given a very sincere welcome. Everyone has been extremely courteous, friendly and do their respective jobs well and with pride. And it shows. I totally disagree with the earlier poster. I found this...

Thank GSD56
Kansas City, Missouri
Reviewed 10 October 2015

We have been trying to work out some compensation for two nasty hotels in IL. This is one of them. For some reason we have had zero cooperation from Choice Hotels or the Springfield IL Quality Inn. The GM has done nothing at all. When I initially called Choice, a Choice representative assured me that Choice would do nothing for...

Thank JazzyAzy
Hagerstown, Maryland
Reviewed 7 October 2015

Stayed there from Sep 29 - Oct 4, 2015 and very happy with everything about the hotel. Clean, quiet, helpful and friendly staff. Manager very involved and responsive to guest's needs. Will stay every time we visit Springfield.

Thank Charles B
Quincy, Illinois
Reviewed 29 September 2015 via mobile

This hotel was clean but dated. It also had a "cigarette smoke" smell to it. The pool was hard to enter/exit as there were only ladders (which needed anchoring) rather than steps. The staff were friendly and helpful. The free breakfast was the usual fare. I'd stay again if needed

Thank Dawn S
Denver, CO
Reviewed 25 September 2015

We just returned from 9 days at this hotel, having gone to Springfield on a family emergency. From checkin, where our room was upgraded, to checkout, we were very happy. The room was clean, the staff friendly but professional, and the manager was outstanding. We reported a minor problem in the room after check in, and someone was up to...

Thank Travelin_Fool_7
Chicago, Illinois
Reviewed 16 September 2015

I went to the State Fair as a student flower judge. The weather was very hot. Thankfully the hotel had air conditioning and a pool to cool down. The manager could not have been nicer. The room was quiet and conveniently located to restaurants.

Thank Lindalee S
San Diego
Reviewed 30 August 2015

Starting with the positive: The front desk staff was friendly and polite. Sadly, that's it for the positives. The overall condition of the common areas is fair at best. I had to request a room change after discovering insects crawling around the nightstand and bed minutes after entering my room. The second room was labeled as non-smoking, but clearly had...

1Thank Escapeologists
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I find it unimaginable that you had a stay like this at my hotel. I have managed hotels for 25 years and devote many hours per week to this Quality Inn and Suites. I take alot of pride in my work and spend alot of hours training and working with my staff to give our guests a...

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Hotel & Grounds (1)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Quality Inn & Suites, a Springfield IL Hotel near Abraham Lincoln Presidential Library & Museum.Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds.This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 

Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr, Springfield, IL 62704-6516 (Formerly Comfort Inn)
Region: United States > Illinois > Springfield
Price Range: ₹ 4,369 - ₹ 7,509 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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Decatur, Illinois
13 days ago
over a year ago

See all questions (3)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay far from pool. noisy”
 of 5 bubbles JeffnSharon, 1 Nov 2016 | Read review
“Only take room 112 as a last choice, especially on weekends. It is right across from the pool.”
 of 5 bubbles stevend823, 3 Jul 2016 | Read review
“A two story hotel, the hotel staff suggested we stay on the second floor where noise would not be a factor.”
 of 5 bubbles Travelin_Fool_7, 25 Sep 2015 | Read review
“Bring a small surge protector for your charging needs”
 of 5 bubbles mrskiwi72012, 24 Jun 2015 | Read review
“2 story hotel, kids running upstairs.....”
 of 5 bubbles gregh622, 19 May 2015 | Read review
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