This hotel is in need of some maintenance! A coat of paint and some deep cleaning can go a long way. A little updating would be a plus. Breakfast was typical free hotel breakfast - except it wasn’t free and wasn’t hood. Understaffed, as is every business.
While now open for business I don’t think The Crowne Plaza is ready for large groups. Although we weren’t super large as a group approximately 175 attendees. The rooms were clean but a little things stood out. Toilets weren’t working properly some bathrooms didn’t have soap or enough towels. Common Area bathrooms weren’t cleaned and toilet paper not replaced. The workers were there but it was quite obvious they were short handed. The bar opened at 3:00 pm with one bartender and a pretty full house. It was a lot for one person to work the bar and take orders for food. Eventually another person came but it was a while before it seemed to flow easily.
Disappointed with reception at check in. A guest’s first stop at their hotel is the reception desk and that truly sets the tone of your visit. In some cases it may be the only interaction with that property. I waited patiently to get my keys for my reservation as there appeared to be only one person working at reception. After 10 minutes the girls said… there was a girl to my right, behind a pillar who could check me in. She was completely blocked by this pillar and never bothered to see if anyone need help. Check in was very efficient. The receptionist confirmed the credit card I would be using and simply used the computer to check me in and charge my credit card. It wasn’t until 20 minutes later when I received notice my credit card had been charged that I realized the charge was for $100 more than our confirmed reservation stated. So we returned to reception and inquired about the difference. It was explained this $100 represented a $50/day charge for possible damages which would be refunded within a week of our stay. Really? I think that information should have been communicated upon check in and charging my credit card. The next day we realized that housekeeping was not going to refresh the room, replace our towels, coffee or coffee cups and inquired about more coffee and cups. The response was….oh, you are supposed to ask for housekeeping services when you checked in. For the life of me..how can you ask for something you don’t know you are supposed to request. I’ve always thought the the Crowne Plaza was a property above and beyond the average chains of hotel. Totally disappointed with my experience at this hotel and the Crowne Plaza representative doing business as usual.…
Stayed May 9-12 for business. Upon arriving in my room, I found a pair of underwear on the floor. Kinda hard to miss if the room was even decently cleaned. Left a note for housekeeping for the next day. Came back the next day and room had not been cleaned. I called the front desk and was advised that each room did not get daily housekeeping unless you called and requested it….huh?? Anyway, Wednesday they cleaned the room but left my empty coffee pods and sugar packets and didn’t refill them. Called the front desk and asked that more supplies be brought up to the room….they never showed. I brought these issues up with the front desk upon check out and was told I’d receive a credit…..never did. Place is going downhill. Paint pealing in bathrooms, rooms aren’t getting cleaned. Not anything near what it used to be.…
Was planning 2 nights April 29 and 30 Room had not been vacuumed. No hair dryer. At 2 am toilet overflowed. They came to plunge it. Pen on floor under writing desk shower head on but still water running from tub spout. Restaurant open for breakfast bar has bar food. Anything else you must go out to eat. Came into room. Toilet overflowed again. Packed up and left. They offered another room I said no because I didn’t know if there were going to be similar problems. They did give me an adjustment. I paid for everything. They did not at the time of the check in want to bill the other person for half of the room. I can divide bill in half and my friend said it was okay. Good she didn’t want credit card points
I recently attended a conference and it was HORRIBLE FOOD. By horrible I mean didn't have enough for registered attendees, frozen vegetables, frozen sausage links, cold and wet pretzels, stale pita chips and I can go on and on of how HORRIBLE the food was. The one breakfast we did pay for was buffet style and the bread was old and the fruit was frozen to the tray. The carpets were disgusting, I'm not so sure they had even been vacuumed in the last 5 years, let alone cleaned. My credit card was compromised using the massage chairs downstairs and when I notified the hotel I was told to take it up with the owner they just rent them. I will not even get into the amount of theft that occurred from vendors and the foundation we were raising money for by the temporary hotel staff. The best part of the 4 days I was there was the 2nd floor bar and staff.…
This hotel is really showing its age. Our room had mold around the window along with cracked and loose paint. The ceiling above the shower was also badly cracked. Only 3 elevators for this size of hotel means you may wait a bit for your turn to get on when they are hosting a conference.
As someone who often works in Springfield and has attended many conferences at this hotel I was shocked at my recent visit. I was there for an overnight stay to attend a major celebration for my organization that was being hosted in the hotels conference space. First off check in was a nightmare. I waited in line for 1.5 hours and I know other who were waiting over three hours. Now mind you this wasn’t an early check in situation, it was approximately 4:30 pm. Upon finally getting to the desk I was told, a room wasn’t ready. Well after talking with a manager we got in a room, partially ready. By partially I mean, no towels, toiletries, waste baskets or the small amenities usually in a room. Luckily there was a cleaning cart on the floor and we got some supplies to make do. We got a bar of soap, two hand towels and four shower floor mats that we used as towels to dry after showers. So with all that and everyone’s similar issues our event was pushed back and hour. We made it, but my wife and I missed all of cocktail hour making it just in time enough to be seated for dinner. Thanks to the external event planners that part of the night at least went well. Dinner was just ok. We had a sever who obviously wasn’t a sever, but just a guy who was helping out. With that you kind of got what you got when it came to dinner service. And we heard a cool quit in the middle of dinner. Now to the grande finale. We couldn’t get the temperature in our room below 78 and it stayed at 81 degrees all night. So needless to say the four of us didn’t have the best nights sleep. I called and a “Person” was sent to check it out. I say person not to be mean, but this employee wasn’t maintenance. She barely knew how to work the thermostat. Needless to say that was no help at 2:30 am in the morning. My last resort was to try to change rooms, but there were none available. The “Night Auditor”, who was newer, did all he could, but back to the hot box it was. Oh, I forgot to add I couldn’t even do electronic check out because the app kept giving me an error. So I had to go to the front desk. The attendant there did knock some off our bill. But I was tiered, and extremely disappointed in IHG for their properties performance. At no time during our check in did staff try and communicate to then 200 plus’s people in the lobby waiting to checking what the issue was. Apparently there was an issue with a large group checking out and our large event group checking in so shortly after. So as I stated in my title the planning overall and plan for staffing was poor at best and seemingly nonexistent in my opinion. There needed to be more staff (front desk, servers, concierge, maintenance, etc…) to assist guests and make the stays great. Some will say this was a one time event, but others I know have told me this is a common check in event on the weekend. I know this hotel will never be my choice again and it makes me question other IHG properties. I honestly hope they get this fixed because the property itself is nice and has potential to still be Springfield Illinois’s premier hotel…
Terrible! For the price I paid and a "high-end" hotel, thought we would have gotten basic amenities such as a small microwave, grab bars in bathroom by tub to be sturdy without loose parts and exposed adhesive, a clean room, and friendly staff. In our experience, we did not receive these standards. Plus, I purchased bottled water for $2 shortly after we checked in but needed another bottle later in the evening at which time the front desk attendant ( a different person this time) was going to charge me $3. I informed him of the price I had paid earlier in the day ($2), so he most "generously" decided to change the charge back to $2 after touching and closely inspecting the bottle I had chosen as if I had made some mistake. The deluge device above our beds was caked in dust; the grab bar on the bathtub wall was broken with some sort of adhesive exposed, and there was dust on our bed headboards as well as atop lampshades and other areas. I called and spoke with the general manager to report these problems. She transferred me to her "supervisor," a Mr. Corsos. I left a message on his voice mail. He called me back later giving me nothing but excuses and "policies," without offering better customer satisfaction. He even stated that he was giving me a privilege of receiving a call from him and that I could call him back but that he had a meeting coming up in a few minutes. This is pathetic! I would not recommend this hotel.…
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. This is the nicest places I stayed in Springfield.
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