Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
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3000 South Dirksen Parkway, Springfield, IL 62703
Lowest prices for your stay
$140
Free cancellation until 05/06/22
$145
$130
Free cancellation until 05/06/22
$140
Free cancellation until 05/06/22
Priceline$138
Hotels.com$140
Hurb$145
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 39 in Springfield
Location
Cleanliness
Service
Value
Great Hotel & Convention Center on Famous Route 66! TheCrowne Plaza Springfield – Convention Center is conveniently located on I-55 & I-72, better known as Historic Route 66. Near the University of Illinois Springfield, our hotel is perfect for those coming in to visit the school or catch a game at one of the nearby sports complexes. With a short drive to Downtown Springfield, history buffs will enjoy a visit to the Lincoln Home National Historic Site and the Abraham Lincoln Presidential Library and Museum. Other nearby attractions include Knight’s Action Park and the Illinois State Fairgrounds. Our complimentary shuttle operates a generous 3-mile radius and takes you to UIS, the Amtrak train station, and Abraham Lincoln Capital Airport. Our accommodations also offer Free Wi-Fi, parking, and always open business center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Rooftop pool
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Snack bar
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Convenience store
Newspaper
Shops
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Russian, Spanish, German
Location
Full view
38Car recommended
Grade: 38 out of 100
22Restaurantswithin 1 km
0Attractionswithin 1 km
523Reviews6Q+A89Room tips
Reviews
Traveller rating
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Popular mentions
While now open for business I don’t think The Crowne Plaza is ready for large groups. Although we weren’t super large as a group approximately 175 attendees. The rooms were clean but a little things stood out. Toilets weren’t working properly some bathrooms didn’t have soap or enough towels. Common Area bathrooms weren’t cleaned and toilet paper not replaced. The workers were there but it was quite obvious they were short handed. The bar opened at 3:00 pm with one bartender and a pretty full house. It was a lot for one person to work the bar and take orders for food. Eventually another person came but it was a while before it seemed to flow easily.
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Date of stay: May 2022Trip type: Travelled
Helpful
Was planning 2 nights April 29 and 30 Room had not been vacuumed. No hair dryer. At 2 am toilet overflowed. They came to plunge it. Pen on floor under writing desk shower head on but still water running from tub spout. Restaurant open for breakfast bar has bar food. Anything else you must go out to eat. Came into room. Toilet overflowed again. Packed up and left. They offered another room I said no because I didn’t know if there were going to be similar problems. They did give me an adjustment. I paid for everything. They did not at the time of the check in want to bill the other person for half of the room. I can divide bill in half and my friend said it was okay. Good she didn’t want credit card points
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 1 week ago
Hello patriciak414, Thank you for making the IHG® Hotels and Resorts properties your travel partner and for sharing your experience. While I am glad you appreciate the restaurant and the bar is open, and you got a discount, what you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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I recently attended a conference and it was HORRIBLE FOOD. By horrible I mean didn't have enough for registered attendees, frozen vegetables, frozen sausage links, cold and wet pretzels, stale pita chips and I can go on and on of how HORRIBLE the food was. The one breakfast we did pay for was buffet style and the bread was old and the fruit was frozen to the tray. The carpets were disgusting, I'm not so sure they had even been vacuumed in the last 5 years, let alone cleaned. My credit card was compromised using the massage chairs downstairs and when I notified the hotel I was told to take it up with the owner they just rent them. I will not even get into the amount of theft that occurred from vendors and the foundation we were raising money for by the temporary hotel staff. The best part of the 4 days I was there was the 2nd floor bar and staff.…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 4 weeks ago
Hello 946wendir, Thank you for your stay and for taking the time to leave us feedback. What you described is certainly not the level of service we're accustomed to providing our guests. I am sorry for the disappointment. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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This hotel is really showing its age. Our room had mold around the window along with cracked and loose paint. The ceiling above the shower was also badly cracked. Only 3 elevators for this size of hotel means you may wait a bit for your turn to get on when they are hosting a conference.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Jessica L, Guest Services / Front Office at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 13 Apr 2022
Dear Kelly, Thank you for taking the time to write your comments on your recent stay at the Crowne Plaza Springfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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As someone who often works in Springfield and has attended many conferences at this hotel I was shocked at my recent visit. I was there for an overnight stay to attend a major celebration for my organization that was being hosted in the hotels conference space. First off check in was a nightmare. I waited in line for 1.5 hours and I know other who were waiting over three hours. Now mind you this wasn’t an early check in situation, it was approximately 4:30 pm. Upon finally getting to the desk I was told, a room wasn’t ready. Well after talking with a manager we got in a room, partially ready. By partially I mean, no towels, toiletries, waste baskets or the small amenities usually in a room. Luckily there was a cleaning cart on the floor and we got some supplies to make do. We got a bar of soap, two hand towels and four shower floor mats that we used as towels to dry after showers. So with all that and everyone’s similar issues our event was pushed back and hour. We made it, but my wife and I missed all of cocktail hour making it just in time enough to be seated for dinner. Thanks to the external event planners that part of the night at least went well. Dinner was just ok. We had a sever who obviously wasn’t a sever, but just a guy who was helping out. With that you kind of got what you got when it came to dinner service. And we heard a cool quit in the middle of dinner. Now to the grande finale. We couldn’t get the temperature in our room below 78 and it stayed at 81 degrees all night. So needless to say the four of us didn’t have the best nights sleep. I called and a “Person” was sent to check it out. I say person not to be mean, but this employee wasn’t maintenance. She barely knew how to work the thermostat. Needless to say that was no help at 2:30 am in the morning. My last resort was to try to change rooms, but there were none available. The “Night Auditor”, who was newer, did all he could, but back to the hot box it was. Oh, I forgot to add I couldn’t even do electronic check out because the app kept giving me an error. So I had to go to the front desk. The attendant there did knock some off our bill. But I was tiered, and extremely disappointed in IHG for their properties performance. At no time during our check in did staff try and communicate to then 200 plus’s people in the lobby waiting to checking what the issue was. Apparently there was an issue with a large group checking out and our large event group checking in so shortly after. So as I stated in my title the planning overall and plan for staffing was poor at best and seemingly nonexistent in my opinion. There needed to be more staff (front desk, servers, concierge, maintenance, etc…) to assist guests and make the stays great. Some will say this was a one time event, but others I know have told me this is a common check in event on the weekend. I know this hotel will never be my choice again and it makes me question other IHG properties. I honestly hope they get this fixed because the property itself is nice and has potential to still be Springfield Illinois’s premier hotel…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Jessica L, Guest Services / Front Office at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 13 Apr 2022
Dear CB6699, Thank you for taking the time to write your comments on your recent stay at the Crowne Plaza Springfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I will be addressing your concerns with our housekeeping and sales team to ensure that these types of issues do not occur in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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PRICE RANGE
$125 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza springfield hotel springfield, springfield crowne plaza
LOCATION
United StatesIllinoisSpringfield
NUMBER OF ROOMS
288
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
What are some of the property amenities at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Conveniently located restaurants include Smokey Bones Springfield, Bob Evans, and Red Lobster.
Are there opportunities to exercise at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crowne Plaza Springfield - Convention Ctr, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, German, and Russian.
Are there any historical sites close to Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Many travellers enjoy visiting Lincoln Home National Historic Site (5.0 km), Dana-Thomas House (5.0 km), and Old State Capitol State Historic Site (5.4 km).
Is Crowne Plaza Springfield - Convention Ctr, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.