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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 39 hotels in Springfield
Location
Cleanliness
Service
Value
Great Hotel & Convention Center on Famous Route 66! TheCrowne Plaza Springfield – Convention Center is conveniently located on I-55 & I-72, better known as Historic Route 66. Near the University of Illinois Springfield, our hotel is perfect for those coming in to visit the school or catch a game at one of the nearby sports complexes. With a short drive to Downtown Springfield, history buffs will enjoy a visit to the Lincoln Home National Historic Site and the Abraham Lincoln Presidential Library and Museum. Other nearby attractions include Knight’s Action Park and the Illinois State Fairgrounds. Our complimentary shuttle operates a generous 3-mile radius and takes you to UIS, the Amtrak train station, and Abraham Lincoln Capital Airport. Our accommodations also offer Free Wi-Fi, parking, and always open business center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Rooftop pool
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Snack bar
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Convenience store
Newspaper
Shops
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Russian, Spanish, German
Location
Full view
38Car recommended
Grade: 38 out of 100
22Restaurantswithin 1 km
0Attractionswithin 1 km
526Reviews6Q+A89Room tips
Reviews
Traveller rating
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Most Recent
This hotel is in need of some maintenance! A coat of paint and some deep cleaning can go a long way. A little updating would be a plus. Breakfast was typical free hotel breakfast - except it wasn’t free and wasn’t hood. Understaffed, as is every business.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 1 week ago
Hello bnkrby25, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We strive to be the best Crowne Plaza around, but I'm sorry to learn about the room upkeep. We take feedback seriously and I have shared your comments with our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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Hotel's Favourite
While now open for business I don’t think The Crowne Plaza is ready for large groups. Although we weren’t super large as a group approximately 175 attendees. The rooms were clean but a little things stood out. Toilets weren’t working properly some bathrooms didn’t have soap or enough towels. Common Area bathrooms weren’t cleaned and toilet paper not replaced. The workers were there but it was quite obvious they were short handed. The bar opened at 3:00 pm with one bartender and a pretty full house. It was a lot for one person to work the bar and take orders for food. Eventually another person came but it was a while before it seemed to flow easily.
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Disappointed with reception at check in. A guest’s first stop at their hotel is the reception desk and that truly sets the tone of your visit. In some cases it may be the only interaction with that property. I waited patiently to get my keys for my reservation as there appeared to be only one person working at reception. After 10 minutes the girls said… there was a girl to my right, behind a pillar who could check me in. She was completely blocked by this pillar and never bothered to see if anyone need help. Check in was very efficient. The receptionist confirmed the credit card I would be using and simply used the computer to check me in and charge my credit card. It wasn’t until 20 minutes later when I received notice my credit card had been charged that I realized the charge was for $100 more than our confirmed reservation stated. So we returned to reception and inquired about the difference. It was explained this $100 represented a $50/day charge for possible damages which would be refunded within a week of our stay. Really? I think that information should have been communicated upon check in and charging my credit card. The next day we realized that housekeeping was not going to refresh the room, replace our towels, coffee or coffee cups and inquired about more coffee and cups. The response was….oh, you are supposed to ask for housekeeping services when you checked in. For the life of me..how can you ask for something you don’t know you are supposed to request. I’ve always thought the the Crowne Plaza was a property above and beyond the average chains of hotel. Totally disappointed with my experience at this hotel and the Crowne Plaza representative doing business as usual.…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 1 week ago
Hello Sue W, We feel proud of hosting you and look forward to seeing you again in future travels. I'm sure you'll love the changes and improvements based on your priceless feedback. I have shared your observations with our management. I'm sorry to see we did not meet some of your expectations. Please, accept my apology. Our establishment aims to meet the highest expectations in your business or leisure trips Thank you so much for choosing us for your stay. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager IHGService
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Stayed May 9-12 for business. Upon arriving in my room, I found a pair of underwear on the floor. Kinda hard to miss if the room was even decently cleaned. Left a note for housekeeping for the next day. Came back the next day and room had not been cleaned. I called the front desk and was advised that each room did not get daily housekeeping unless you called and requested it….huh?? Anyway, Wednesday they cleaned the room but left my empty coffee pods and sugar packets and didn’t refill them. Called the front desk and asked that more supplies be brought up to the room….they never showed. I brought these issues up with the front desk upon check out and was told I’d receive a credit…..never did. Place is going downhill. Paint pealing in bathrooms, rooms aren’t getting cleaned. Not anything near what it used to be.…
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 3 weeks ago
Hi DanielG343, Thank you for your review and for choosing our Crowne Plaza Springfield - Convention CTR for your accommodation needs. We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We're grateful to have you as one of our valued guests. We look forward to seeing you again on your future trips! Safe travels, Jomar M. Case Manager IHGService
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Was planning 2 nights April 29 and 30 Room had not been vacuumed. No hair dryer. At 2 am toilet overflowed. They came to plunge it. Pen on floor under writing desk shower head on but still water running from tub spout. Restaurant open for breakfast bar has bar food. Anything else you must go out to eat. Came into room. Toilet overflowed again. Packed up and left. They offered another room I said no because I didn’t know if there were going to be similar problems. They did give me an adjustment. I paid for everything. They did not at the time of the check in want to bill the other person for half of the room. I can divide bill in half and my friend said it was okay. Good she didn’t want credit card points
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 17 May 2022
Hello patriciak414, Thank you for making the IHG® Hotels and Resorts properties your travel partner and for sharing your experience. While I am glad you appreciate the restaurant and the bar is open, and you got a discount, what you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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I recently attended a conference and it was HORRIBLE FOOD. By horrible I mean didn't have enough for registered attendees, frozen vegetables, frozen sausage links, cold and wet pretzels, stale pita chips and I can go on and on of how HORRIBLE the food was. The one breakfast we did pay for was buffet style and the bread was old and the fruit was frozen to the tray. The carpets were disgusting, I'm not so sure they had even been vacuumed in the last 5 years, let alone cleaned. My credit card was compromised using the massage chairs downstairs and when I notified the hotel I was told to take it up with the owner they just rent them. I will not even get into the amount of theft that occurred from vendors and the foundation we were raising money for by the temporary hotel staff. The best part of the 4 days I was there was the 2nd floor bar and staff.…
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 26 Apr 2022
Hello 946wendir, Thank you for your stay and for taking the time to leave us feedback. What you described is certainly not the level of service we're accustomed to providing our guests. I am sorry for the disappointment. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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This hotel is really showing its age. Our room had mold around the window along with cracked and loose paint. The ceiling above the shower was also badly cracked. Only 3 elevators for this size of hotel means you may wait a bit for your turn to get on when they are hosting a conference.
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Date of stay: April 2022Trip type: Travelled with friends
Helpful
Response from Jessica L, Guest Services / Front Office at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 13 Apr 2022
Dear Kelly, Thank you for taking the time to write your comments on your recent stay at the Crowne Plaza Springfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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As someone who often works in Springfield and has attended many conferences at this hotel I was shocked at my recent visit. I was there for an overnight stay to attend a major celebration for my organization that was being hosted in the hotels conference space. First off check in was a nightmare. I waited in line for 1.5 hours and I know other who were waiting over three hours. Now mind you this wasn’t an early check in situation, it was approximately 4:30 pm. Upon finally getting to the desk I was told, a room wasn’t ready. Well after talking with a manager we got in a room, partially ready. By partially I mean, no towels, toiletries, waste baskets or the small amenities usually in a room. Luckily there was a cleaning cart on the floor and we got some supplies to make do. We got a bar of soap, two hand towels and four shower floor mats that we used as towels to dry after showers. So with all that and everyone’s similar issues our event was pushed back and hour. We made it, but my wife and I missed all of cocktail hour making it just in time enough to be seated for dinner. Thanks to the external event planners that part of the night at least went well. Dinner was just ok. We had a sever who obviously wasn’t a sever, but just a guy who was helping out. With that you kind of got what you got when it came to dinner service. And we heard a cool quit in the middle of dinner. Now to the grande finale. We couldn’t get the temperature in our room below 78 and it stayed at 81 degrees all night. So needless to say the four of us didn’t have the best nights sleep. I called and a “Person” was sent to check it out. I say person not to be mean, but this employee wasn’t maintenance. She barely knew how to work the thermostat. Needless to say that was no help at 2:30 am in the morning. My last resort was to try to change rooms, but there were none available. The “Night Auditor”, who was newer, did all he could, but back to the hot box it was. Oh, I forgot to add I couldn’t even do electronic check out because the app kept giving me an error. So I had to go to the front desk. The attendant there did knock some off our bill. But I was tiered, and extremely disappointed in IHG for their properties performance. At no time during our check in did staff try and communicate to then 200 plus’s people in the lobby waiting to checking what the issue was. Apparently there was an issue with a large group checking out and our large event group checking in so shortly after. So as I stated in my title the planning overall and plan for staffing was poor at best and seemingly nonexistent in my opinion. There needed to be more staff (front desk, servers, concierge, maintenance, etc…) to assist guests and make the stays great. Some will say this was a one time event, but others I know have told me this is a common check in event on the weekend. I know this hotel will never be my choice again and it makes me question other IHG properties. I honestly hope they get this fixed because the property itself is nice and has potential to still be Springfield Illinois’s premier hotel…
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from Jessica L, Guest Services / Front Office at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 13 Apr 2022
Dear CB6699, Thank you for taking the time to write your comments on your recent stay at the Crowne Plaza Springfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I will be addressing your concerns with our housekeeping and sales team to ensure that these types of issues do not occur in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Terrible! For the price I paid and a "high-end" hotel, thought we would have gotten basic amenities such as a small microwave, grab bars in bathroom by tub to be sturdy without loose parts and exposed adhesive, a clean room, and friendly staff. In our experience, we did not receive these standards. Plus, I purchased bottled water for $2 shortly after we checked in but needed another bottle later in the evening at which time the front desk attendant ( a different person this time) was going to charge me $3. I informed him of the price I had paid earlier in the day ($2), so he most "generously" decided to change the charge back to $2 after touching and closely inspecting the bottle I had chosen as if I had made some mistake. The deluge device above our beds was caked in dust; the grab bar on the bathtub wall was broken with some sort of adhesive exposed, and there was dust on our bed headboards as well as atop lampshades and other areas. I called and spoke with the general manager to report these problems. She transferred me to her "supervisor," a Mr. Corsos. I left a message on his voice mail. He called me back later giving me nothing but excuses and "policies," without offering better customer satisfaction. He even stated that he was giving me a privilege of receiving a call from him and that I could call him back but that he had a meeting coming up in a few minutes. This is pathetic! I would not recommend this hotel.…
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Date of stay: March 2022Trip type: Travelled with family
Helpful
Response from IHG Service, Owner at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 25 Mar 2022
Hi avax14, Thanks for staying with us and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry we failed to make your stay more comfortable. The conditions you encountered and the cleanliness level you described certainly are not the experience we want for our guests. I have shared your comments with the hotel management and sent you a private message to obtain additional information. Many thanks for taking the time to review our hotel. We hope you give us another chance to provide you with a better stay. Sincerely, Connie D Case Manager IHGService
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Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. This is the nicest places I stayed in Springfield.
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Date of stay: February 2022Trip type: Travelled on business
Rooms
Location
Service
Helpful
Response from Michael Chowdhury, General Manager at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
Responded 13 Feb 2022
Dear AGM544, We cannot thank you enough for taking the time to share your experience at Crowne Plaza Convention Hotel Springfield. We are both humbled and encouraged by your kind words. It was an absolute pleasure to host and we hope that you will come visit us again very soon. Warm Regards, Michael
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PRICE RANGE
$132 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza springfield hotel springfield, springfield crowne plaza
LOCATION
United StatesIllinoisSpringfield
NUMBER OF ROOMS
288
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Springfield - Convention Ctr, an IHG Hotel
What are some of the property amenities at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Conveniently located restaurants include Smokey Bones Springfield, Bob Evans, and Red Lobster.
Are there opportunities to exercise at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crowne Plaza Springfield - Convention Ctr, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, German, and Russian.
Are there any historical sites close to Crowne Plaza Springfield - Convention Ctr, an IHG Hotel?
Many travellers enjoy visiting Lincoln Home National Historic Site (5.0 km), Dana-Thomas House (5.0 km), and Old State Capitol State Historic Site (5.4 km).
Is Crowne Plaza Springfield - Convention Ctr, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.