A very nice hotel, the room was excellent. If you are visiting to see the Lincoln sights, you don't need your car, most of the sights are within walking distance. And it's easy to find your way back because it's the tallest building around, you can see it from everywhere.
A complete Pit. elevators work or won't work. Building AC units are obsolete so they can't get parts to repair, therefore some areas of the building have little or no AC. Maid service not a regular feature of the hotel. you have to call if you want it, but that doesn't guarantee that it will happen. We asked for service at 11:30 am; again at 3:30 pm; at still had not received service at 9:00 pm when we returned from dinner. IF I wasn't required to stay here as part of a convention I would never stay here!
There were so many issues from broken systems (A/C, elevator, ice machines, bed) to concerns about cleanliness (sheets and towels) The staff were friendly, but seemed overwhelmed and unable to make up for the lack of maintenence or investiment to keep the property in good condition.
First. It’s just dirty. Dirty old carpet everywhere. Stained carpet in the room. No ice machine on 10. 9 and 8 don’t work. 6 had a handfull. Toilet runs constantly. Windows dirty in lobby and elsewhere. The place is just outdated and poorly maintained. Bed was mushy. Staff indifferent. Oh. And the train passes loudly at 4:50 and 6:00 AM.
We were assured that we were in the "most recently renovated" rooms on the 14th floor. The room was atrocious. Upon entering, the smell was very musty, and that did not go away the entire time we stayed. The office chair at the desk was missing the ends of both arms, "chewed" up by something apparently. The lamp shade had tears on all sides. The headboard on one of the beds was broken and was listing about fifteen degrees or more to the right. I tried to straighten it, but there was something broken/missing on the right side leg. This hotel is old, tired, and not well kept up or managed. This used to be the highlight of the downtown area, a modern and elegant hotel in the middle of Springfield. Unfortunately, each time it changes hands, it goes further and further into disrepair. I was married in this hotel 22 years ago when it was the Hilton. It was a much better property then, but time has not been kind to the hotel. The staff, both at check-in and check-out, was a mix of young kids with piercings and colored hair. They had no concept of customer service or how to make guests feel welcomed. I'm sure it is hard to get any help much less good help due to COVID, but if Wyndham is unable to staff, clean, renovate or maintain the hotel, why not just closed it or sell it? As it stands, the Wyndham Springfield City Centre is actually a black eye in Wyndham's portfolio, and to "run" a property in this state gives first-time Wyndham guests (like me) a terrible lasting impression. …
I stayed at this hotel- The Wyndham, downtown- for not even 8 hours (room 1006) and came home the next morning. I had changed clothes immediately and my clothes from the day before were on my bed at home all day. I went to sleep that night and woke up to a bed bug crawling up my arm, in my bed, at home. The entire reason we wanted to spend more money for a more upscale hotel was not to have that happen. I guess the moral of the story is, be very careful with staying at hotels because you could bring bedbugs to your home. I am very aware of the horrendous struggle to get rid of them also- pretty much douse your house with chemicals that are probably going to cause cancer or spend around $2K to heat your house up to a crazy temperature to kill them. I did call the front desk manager, Keith, to make them aware for the next customer. I am very much grossed out and scared of sleeping in my own bed now. I guess I will just have to wait and see. Of course there was no talk of reimbursement but I'm more worried of an infestations in my home. Be careful people.…
Location. Location. Location. That was terrific. The king size room was large as well, the bed comfortable and the room was clean. BUT....the shower did not work. Yes, I pulled up the tub nozzle; yes, I pulled out the hot/cold thing so high water pressure. It just trickled out of the shower head. The heater never worked so I had to turn it off; only cool air blew. It has a fridge, but it was on the floor?! Not even on a table. No internet--don't try to stream video or play games on ipad. And yes, you do wake up in the middle of the morning, like 3am, to Loud train whistles, several of them. Finally, there were a lot of teenagers staying here. That is fine, good for them. However, teenagers will be loud and full of energy--that's what teenagers are like. Please, put them together on the same floors so they do not disturb other customers with their shrieks and pounding on doors. Common sense, I would think. When I mentioned the above problems to the young lady when checking out, she just looked at me like 'yea, what do you want from me.' No apology, no evidence of caring. Just know what you are getting into and be sure to check the a/c and heat as well as the shower before you unpack. Good Luck!…
Property is definitely dated, but I felt like I had good service. It was okay. Their other guests seemed pretty happy too, which was nice... I don't like staying at hotels which have "sus" (pect) guests. That was not the case here.
Stay away. The hotel need a renovation. Lobby, lobby, corridors, ice machines and glass windows are very dirty. Some lights out in the corridors leading to rooms. Strange noises in the room which required a room change.
This hotel need updating, seems to be old decor. Building disturbingly creaks when its windy, air conditioning didn't work in the meeting rooms. And driveway traffic jam when a large group is trying ot check in. NOT recommended for a large group