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This hotel caters to motorcyclists. See photos. If you see ANY motorcycles in the parking lot, DO NOT STAY HERE. Before you check in and when you make your reservations make sure to ask IF THEY HAVE ANY MOTORCYCLISTS staying that night. The night I...More
Checked in at 3pm and was given a dirty room room. Room was not yet cleaned from previous guest. Was given a second room which was “cleaned”. Carpet was filthy would not walk barefoot, holes in wall from were hairdryer was rehung but not fixed....More
Overall this motel was fine. A lot of people staying here had dogs with them so it is clearly pet friendly. The room was perfectly OK except for the fact that the carpet had sticky patches on it so definitely did not want to walk...More
Maid service did come in the whole time we were there. Didn't bring clean towels or wash cloths. Had to ask for them from maid service. Didn't come in to empty trash cans. Bed was comfortable asked for extra pillow never did get one.More
Response from Jasmin T, Front Office Manager at Red Roof Inn SpringfieldResponded 28 October 2017
Thanks for your feedback about the motel. we shall definately guide more better to the houskeeping staff so that the work is done appropriate and in a better way. Sorry for the inconvenience it at all the front desk would have been brought...More
Bettina gave us a warm welcome and pointed out a discounted rate we hadn't recognized. Kumar went out of his way several times to help us with needs that arose from a disability and related emergency.More
Response from Jasmin T, Front Office Manager at Red Roof Inn SpringfieldResponded 22 October 2017
Hi Kevina and Steve,
First of all I would like to thank you for the feedback shown on our exceptional staff which are always on their toes for our guest.
I will surely share the appreciation to Betina and Kumar. They are indeed one of...More