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Hilton Garden Inn Springfield

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Traveller (54)
Room & Suite (31)
Dining (9)
Overview
  • Excellent55%
  • Very good26%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(84 reviews)
“hot tub”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Springfield
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Springfield
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (786)
There are newer reviews for Hilton Garden Inn Springfield
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Traveller rating
424
204
86
43
25
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Time of year
LanguageEnglish
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424
204
86
43
25
Show reviews that mention
All reviewsfront deskhot tubstaff was friendlyroom was cleanoff the highwaygreat place to staynext morningbusiness tripbreakfast staffwater pressureeasy accessvery nice hotelfree breakfastconvenient locationwould definitely stay here againlincoln sitessausage
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121 - 125 of 782 reviews
Reviewed 27 February 2017

This is our go-to hotel when we take our grandkids to Springfield to visit the Lincoln Museum. It has a nice little pool and a convenient restaurant with good food. Everything is clean and the staff is quite friendly. Love those Kuerig coffee makers in...More

Review collected in partnership with Hilton Garden Inn
Thank MOHagan
Response from HGISpringfieldIL, General Manager at Hilton Garden Inn SpringfieldResponded 28 February 2017

Thank you again for posting a review about your stay with us here! I am so glad we are the choice to stay at for your and your grandkids. I am also happy you enjoy the Lincoln Museum! It is Springfield's crown jewel and getting...More

Reviewed 27 February 2017

Upon my return to the hotel during my stay yes worked a 17 hour day my hotel room door did not work and once able to gain access to my room it had not been serviced. Oh and both side entrances to the hotel did...More

Review collected in partnership with Hilton Garden Inn
Thank 86jefferyj
Response from HGISpringfieldIL, General Manager at Hilton Garden Inn SpringfieldResponded 27 February 2017

After a 17 hour day you should have come back to a perfect room! I failed you on this one and am making sure the error that caused your room to be missed is fixed. The exterior side doors have been repaired. For safety, guests...More

Reviewed 26 February 2017

I have wanted to stay at your hotel for quite a while. I wanted to see if any whirlpool suites were available the weekend after Valentines day. Behold, there was suites open-under rooms available. I reserved one (apparently not the right one) and when we...More

Review collected in partnership with Hilton Garden Inn
Thank mayb993
Response from HGISpringfieldIL, General Manager at Hilton Garden Inn SpringfieldResponded 27 February 2017

I have reviewed the delivery failure with our team and sincerely apologize for the error and I have sent a reply with our fix to your email. We do not have whirlpool suites at this hotel. We do have whirlpool rooms but they are not...More

Reviewed 23 February 2017

Hotel was average. Staff friendly. Room not as clean as I would like. Garbage left in the bathroom trash can from previous visitor and one of the beds was ruffled. Exercise room very small and the individual TVs on the machines do not work.

Review collected in partnership with Hilton Garden Inn
Thank 379katharinen
Response from HGISpringfieldIL, General Manager at Hilton Garden Inn SpringfieldResponded 24 February 2017

We have repaired the TV's on the exercise equipment and coached our housekeeping team and room inspectors. The last thing we want to be is average! Thank you for the feedback, we will use it well!

Reviewed 22 February 2017

I wish all locations had such an incredible staff like you have in Springfield. Sean, John, Terrance and the breakfast staff and the cooks all did a fabulous job at making myself and colleague feel welcomed.More

Review collected in partnership with Hilton Garden Inn
Thank tereasar2017
Response from HGISpringfieldIL, General Manager at Hilton Garden Inn SpringfieldResponded 22 February 2017

All 3 are great team members and I will be sure to let them know how much you appreciated their service. I am fortunate to have a great team here in Springfield from front of the house to back of the house. Hope to see...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 94 - US$ 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#9 Family Hotel in Springfield
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 94 - US$ 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#9 Family Hotel in Springfield
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (54)
Room & Suite (31)
Dining (9)
Pool & Beach (5)
Business Centre & Event Rooms (9)
Questions & Answers
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Emily G
8 March 2016|
AnswerShow all 3 answers
Response from Jeffrey A | Property representative |
Breakfast is $9.95 or you can purchase in advance a few dollars by buying the B&B rate that is good for 1-4 persons.
0
Votes
Ashlee S
10 August 2015|
AnswerShow all 7 answers
Response from mr_masterangler | Reviewed this property |
Don't remember but the hotel sucks anyway bar or not
0
Votes
John B
6 March 2015|
AnswerShow all 4 answers
Response from E S |
They offer a bfast buffet for 9.95/person, but when we checked in our attendant upgraded our room to include bfast for $20 more which saved us money bc we had 3 adults and one child. It was a great breakfast and we couldn't... More
1
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Room Tips
"Pick another hotel"
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"Book a room with breakfast -- at this hotel it is worth the little bit extra it will cost."
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"get a room away from the highway"
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"about the only tip would be stay away from the pool to minimize noise. But it was quite for me"
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