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Hilton Garden Inn Springfield

Booking.comUS$ 111*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 116*
US$ 111*
Great Deal
US$ 116*
US$ 112*
US$ 116*
US$ 112*
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Hilton Garden Inn Springfield
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689 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Springfield
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Showing 685: English reviews
Middletown, Delaware
Reviewed 18 March 2017

The rooms were clean, service excellent, meals were phenomenal and the drinks were flowing. Great stay while on a business trip. Instead of going out nightly to eat, the meal chose at the hotel won out.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank J20VCaaronb
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for the glowing comments, particularly about our restaurant which is one of the best kept secrets in Springfield! My chefs will enjoy reading this and we look forward to serving you again in the future.

Hannibal, Missouri
Reviewed 16 March 2017

First of all, this is a late, late review. We stayed at the Holiday Garden Inn a little more than a year ago - but they deserve the thumbs-up even so. One of the reasons we went here was for the pool. But there was a malfunction, and the pool was being worked on. That was a disappointment, but there...

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Helpful?
Thank Steve R
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you very much, belated thumbs up are still appreciated by the team and I will make sure to share this with them!

De Pere, United States
Reviewed 15 March 2017

Manager Chris and his staff went above and beyond in assisting my husband and I during our visit. I became ill and had to be hospitalized during our visit. The staff was so accommodating to both of us. The kindness and concern shown to us by the staff was greatly appreciated. We can't thank them enough. We are looking forward...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank dennisl742
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

My team and I all hope you are fully recovering and look forward to seeing you again in the future to enjoy the history Springfield has to offer our guests. Thank you for the kind words, my team will appreciate seeing them!

Charlotte, North Carolina
Reviewed 12 March 2017

LOVE coming to this hotel! The waitstaff, especially Tiffany, is fantastic. The front desk crew is friendly and welcoming. We spent two weeks here and had a great experience. I always look forward to coming to this hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jenn D
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Wow! Awesome review of your stay. My team and I appreciate your warm feedback and enjoyed having you stay with us! We can't wait to see you again!

Illinois
Reviewed 11 March 2017

Stayed here on a trip from the Chicago area to St. Louis with my son and daughter. We arrived pretty late (I was carrying her, and he was walking like a recently woken zombie), and the front desk staff was sharp enough to realize that I didn't need the long-winded welcome speech, which I greatly appreciated. Comfortable, great nights sleep...

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Helpful?
Thank Otowners
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for your comments about your stay with us. My team has great experience with zombies as they have to deal with me on a daily basis so I am glad to hear they recognized you had one in tow! I am glad y'all enjoyed yourselves and we hope to see you again!

Ewing, New Jersey
Reviewed 8 March 2017

There was a major mechanical problem in the pipes servicing the pool. A massive noise would kick on throughout the entire night every 20-30 minutes, causing pipes to shake and the room to shake. Every time that I'd doze off the pipes would kick back on. It was like being back in prisoner of war training as an aviator, where...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michael R
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I know I cannot get you that night of sleep back but I wanted you to know that we found and fixed the problem. Unfortunately it was not something that could have been fixed at that time of night. The circulation pump for the hotel's water supply basically came apart internally with both the bearing and the impeller in pieces....

Rockford, United States
Reviewed 7 March 2017

The hotel needs to add free weights (dumbells) to the fitness center. Cardio equipment is fine but for those that want the full workout, it's lacking. Aside from that, this is a fine facility for the money.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Gregory G
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I am working with our management team to procure a weight rack for the fitness center. Until they arrive we have full guest passes to one of the nicest fitness centers in all of down state Illinois available for free to all of our guests. We appreciate your staying with us and look forward to seeing you again.

Manteno, United States
Reviewed 7 March 2017

Walked in to room and was instantly hit with the smoke odor. Room 405 . Called the Desk to make sure they were aware of the smoke smell to make sure they didnt tag me with smoking in a non smoking room. Asked to move rooms but they were sold out and had no other rooms. Stayed 2 Nights would...

Review collected in partnership with Hilton Garden Inn
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1Thank T5227XXkevink
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I know I responded directly to you through our survey system but I wanted to come on to this site and publicly aknowledge that we did not respond to your issue promptly, correctly nor in the spirit of hospitality. I have reviewed this with my team and we will approach these issues quicker and in the spirit of hospitality. You...

Reviewed 7 March 2017 via mobile

Pure and Professional! As often as I can a reasonable effort is made to post my review of as many hotels that I can. Had a few issues, GM stepped up and nailed it. They are as follows: The Walk In (my impression of the first 30 seconds I walk the front door) Grade: 100% The Check In Grade: 100%...

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Helpful?
Thank HonorFlag
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I appreciated your patience as we resolved the issue. Rest assured the team has responded and raised the expectations. Good luck to you on your travels and thank you for all you do!

Auburn, Kentucky
Reviewed 6 March 2017

This experience would have been great if it was not for the noise and super-slow internet. My neighbors were drunk and loud, there were also groups of youth staying for some sporting event. It was a zoo. The hotel was excellent and clean ... just a bad set of circumstances for the stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kenneth G
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

We can definitely step up from a management perspective to ensure we are communicating with teams better prior to arrival as well as walking the halls more frequently to ensure quiet hours are properly enforced. We learn from every experience and this feedback definitely helps! Thank you for staying with us!

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: ₹ 6,489 - ₹ 12,143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
4 questions
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Fond du Lac, Wisconsin
over a year ago
over a year ago
over a year ago
Fond du Lac, Wisconsin
over a year ago

See all questions (4)

Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
jryan323, 17 Mar 2016 | Read review
5 of 5
Booking.com
US$ 111* /night
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GardenInn.comUS$ 112
TripAdvisorUS$ 111
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Prices are for 1 room, 2 adults
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