This is a pretty typical Staybridge Suites albeit the suite was dated due to lack of device outlets, etc. It was clean, but I think the carpet could use a good scrubbing. Staff was pleasant enough - not thrilled to see me until I lit up and made her smile. Room was quiet and our dog was warmly welcomed - big deal to us. I would stay again.
My wife, my 6 year old daughter, and I stayed 9/2 - 9/4. Hotel seems nice on the outside and even nice on the inside. However, there were three issues that I feel the management needs to take to heart: 1) Door lock was tough to open. We tried pushing down the handle after swiping our room key. That didn't work. We tried pushing up, and until we almost lowered our shoulder to force the force open, it would not open...on every occasion during our stay. Maintenance needs to get involved to get it fixed for the next guest. 2) Carpet was not well cleaned in our room. All three of us woke up barefoot (obviously) and noticed by the time we went to the washroom and put socks on for breakfast, our feet were black. That simply is not a 4.2 or 4.3 out of 5 star rated hotel. 3) On 9/4, my daughter broke a plate before getting food at the buffet. The lady in charge of the buffet could not have been more insensitive to my daughter who said "sorry" to her. Some other employee asked her if another spill in the breakfast area was going to be cleaned up by her and said "I called someone else to clean it up". Then, keeping in mind the breakage happened at 10:30 a.m., when we were leaving on our late checkout, at 12:45 p.m., 2 hours and 15 minutes later, we walked by the breakfast area. and the spill was still there. I don't know what's worse...having no respect for your employer and passing the buck on cleaning up a mess or disrepecting your customers so badly by just leaving a spill where anyone could have slipped and fell....leading a lawsuit against the hotel. Besides these issues that irked me, I think the hotel is nice. I like the a/c ice cold and it worked great cooling down the bedroom and main seating area after showers. It was not hot and sticky like some hotel rooms are. The breakfast was pretty good. I did not care for egg whites as an egg dish on 9/3, but that's just me. I loved the bacon, fruit, bagels, and potatoes....I left full and happy. The weekend breakfast hours of 7:30-10:30 are the best of ANY HOTEL I HAVE EVER STAYED AT. It was slower around 10:15, so didn't get the "last minute crush" that occurs at other hotels near the end of the buffet, especially when it ends at 9:30 or before on the weekends. Parking is free and ample. Hotel's non-smoking policy was evident (no smoke smell and no jerks hanging right outside the door smoking). There is only one elevator and its kind of slow, so if in a rush, be ready to walk up or down from the 2nd or 3rd floor. The breakfast area, guest computer area, and front desk area look nice. Hope the negatives I mentioned can be improved (staff meeting telling the involved employee to "step up" or "get out" should do the trick.) I'd like to give it another try, but think at a lower price point. The pool is very well kept up, no foul smells, the water was a nice temperature, and lighting was adequate (though more lighting would improve the guest experience. The check-in process was easy and staff was friendly.…
Pros: Friendly, accommodating staff; excellent location for proximity to restaurants, shops, and services. OK cleanliness, but nothing special. Our suite did have good HVAC setup with a closeted unit and vents high on the walls, instead of below-widow units that blow in your face. South-facing rooms have best potential for being quiet. Cons: Property is showing its age in terms of necessary maintenance and general wear and tear on furnishings. Dated decor. Bottom line: Not enough price to value proposition to make this my first choice for a return visit. Property doesn't stack up particularly well with newer entries in this niche given their tariffs. .
We love Staybridge hotels, always top service, quality and cleanliness. But this one here, mmmmm, not so much. Service, the desk clerk was very friendly no issues there. The issue is cleanliness!! I'm not sure if they wipe down the fridge every time, plus in the shower, ugh!! Dust and hair in the shower, knob missing on the stove, and food/dirt smears on the fridge. Oh, the luggage cart needs to be oiled!! Came in after midnight and it squeaked and squealed all the way to the room, hopefully I didn't wake anyone!!
Stayed in room 331, room was not what i would have expected for a 4 star hotel. Carpec and furniture was heavy worn. I checked in late Thursday evening went straight to bed thermostat was set low and room was very cold. Was gone most of the day Friday till late. Then spent saturday evening in the room. The flea's were simply outrageous! I have never experienced anything close to this. After taking a shower and walking across the carpet my legs were covered in fleas. All my clothes, suitcases, now my car, is infested with fleas. We have flea bites all over us both. This is appalling. Desk clerk would not do anything. Emailed the manager. No answer. No surprise!
We've stayed at this facility annually for more than a decade. This year was an unfortunate surprise. First let me say the staff were fine, but they had little to work with. With Covid, we expected to cook some meals in our room, but there were no pots or pans, and no silverware. Someone was finally able to find two forks, knives and spoons. The carpeting in the halls needed replacing 5 years ago, and it is now beyond worn and dirty. We understand that some amenities will not be available with Covid, but we stay in a facility with a kitchen for reason - to be able to use the kitchen! The floors in the kitchen were filthy. My wife wiped up a spill with a wet paper towel, and it came up black. The cutlery drawer insert for holding the cutlery was dirty and full of crumbs. The bed was comfortable and the bathroom was clean.…
Stayed in their 2 bedroom suite. Room was dirty and very damp - see pictures. Ice maker in fridge was broken, and remote for living area TV did not work. Decent bed although I don't know how clean it really was. We just woke up the next morning and got the heck out of there before we contracted something.
This place gives Staybridge Suites a bad name! Shame on them. Staff was unknowledgeable and unfriendly. Breakfast was a frozen sandwich you had to microwave yourself. Juice was never turned on. Milk was spoiled. There was one person in the morning trying to do everything from front desk to putting out a box of frozen food. The person who checked us in was unprofessional and making things up as she spoke. From we have no rooms available, even though we made a reservation months ago, to lying to us to somehow miraculously finding us a room. The room was okay. At least it was clean. Find somewhere else to stay.
The hotel room was dated, there was no back on the remote, we requested to check in early as our flight landed at 8:30 am and a room close to the elevator being I had 2 elderly disabled people traveling with me. Once we arrived after 1 pm the front desk person stated our room was not ready as it was still being cleaned due to check out not being until 12pm. We waited another hour and were told the room was still not ready by the manager. Explained we just flew in and we requested an early check-in. Management went on to say I was not an IHG member so my request could not be honored. I explained to her that I am indeed an IHG member but still, she did nothing to assist so we left and decided to come back later. Arrived back at the hotel to check-in after 8:00 pm and was told our room was clean but didn't have towels. I was then told to park around back and take the stairs. I immediately advised the staff that my family could not take use a walker to go up the stairs. They placed us in a different room that had no heat. We tried calling the front desk but the phone lines stayed busy. The next day we left to go to the funeral. We arrive back at the hotel after 8 pm again and the room was still cold. The front desk phone was still busy so I walked up there to notify them of the heat issue. Adam came to check it out and realized the heat was indeed broken. He offered us more blankets for the next couple of nights. Of course, my elderly mother was not happy with that resolution and she told him about it. Adam scurried back to the front desk where he and Shawna checked other availability and stated there was none. I explained how this has far been the worst experience ever. They contacted the manager and the manager scolded them about the issue asking why didn't we report it the first night. Adam explained to the manager how we tried calling but the phone lines were broken. After about an hour of back and forth with the manager. Shawna finally stated there was a last-minute cancellation and they had to get the manager to approve us moving. The manager had Adam take pictures of the thermostat but made mention that 60 degrees is not that cold. Adam offered to help move our things to the next room and end up being very pleasant but fact that the management team was so unhelpful was appalling. As I was looking around, I realize the elevator inspection had expired over a month ago. So at this point, I'm wondering what else is not up to code. In short, we were finally moved to a different unit (on the 3rd floor well past the elevator with 2 disabled people) but the overall stay was horrible. I do not recommend this place to anyone who is looking to be treated fairly and like a guest.…
The suites are wonderful for families traveling with kids. Stayed in One bedroom suite which was wonderful. They have guest laundry, indoor pool, kids reading area. This is perfect place for long term stay as well. Staff is super friendly and excellent service. Meijer's is in walking distance. I would always try to choose this hotel in Springfield, IL.