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Candlewood Suites Springfield, an IHG Hotel

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2501 Sunrise Dr, Springfield, IL 62703-5773
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Free cancellation until 14/08/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (34)
Room & Suite (39)
Family and Play Areas (3)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Springfield, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 39 hotels in Springfield
Location
Cleanliness
Service
Value
Enjoy Springfield, IL Hotel's Outstanding Service. Rich in history, Springfield, Illinois is a diverse community and the state's capital city. As the city's only Green-Certified hotel, the Candlewood Suites® Springfield hotel offers the utmost in service and amenities for your short-term or extended stay. While you're the hotel's guest in Springfield, IL, you'll have access to some of the best business amenities around, including free Wi-Fi access and a state-of-the-art Business Center. You can host a flawless event in the meeting room, which accommodates up to 30 people. And we are close to many state offices, such as the Illinois Department of Transportation and Illinois Secretary of State.This smoke-free hotel in Springfield, Illinois is just minutes from the city's best attractions. Discover Springfield's unique history by visiting the many Abraham Lincoln sites, such as Lincoln's Home and Lincoln's Tomb.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Parking
Wifi
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
254Reviews3Q+A36Room tips
Traveller rating
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Reveca wrote a review Oct 2021
Granite Falls, Washington1 contribution
Loved it! Super clean and spacious. The location was perfect too. Close to I-5 yet far away enough for a nice quiet night. The bed was so comfortable and the bathroom was very clean. They also have mini store in their lobby fully stocked with plenty of yummy snacks and basic needs. Definitely coming back here again.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rv8erdonna wrote a review Jul 2021
Granbury, Texas455 contributions135 helpful votes
+1
We arrived at 3:00, time of checkin and they were running a little behind, and it was due to staff shortage. The clerk at the window was so very kind and apologized many times. However, traveling during COVID-19 and staff shortages, I just go with the flow. We got to our room at 3:30 and it was immaculate!! The air conditioner works wonderful and the bed was very comfortable. I have not one negative comment about this hotel and I recommend it if you need a place to stay.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sergio d’Alessandro wrote a review Mar 2021
Ankara, Turkey161 contributions78 helpful votes
I stayed in room #303 the night of March 26th. I stopped to have a rest on the way back to Chicago, IL. Everything I needed was a place to shower and rest before hitting the road again the day after. The room I was assigned is generous in size, with a king bed and a kitchen area. Its window faces the front of the building, overlooking the parking area. However, room is extremely quite and protected from noise coming from outside. So far so good... I went to take a shower and found hair in the tub. I though they might be mine, although I had not undressed yet. When looking around, I found more and longer on the floor between the tub and the seat. Definitely not mine. At the time of my stay, we are still in the middle of the pandemic. Cleaness and igene are not compromiseable. Although I felt pretty uncomfortable with the situation, I decided not to make a big fuss of it and took my shower anyway. It was when I unfold the bed and found hair between in the sheets that I realised something was definitely wrong. Room had been poorly cleaned and prepared for the next guest. At that point I started quesitoning whether anything in that room had been cleaned at all. I called the front desk, reported the issue and requested assistance. They said they didn't have any staff available at that time (it must have been 9pm) and offered a new set of sheets to pick up from the front desk. I went, picked up the stuffs, did the bed and called the day. I genuinly hope not to feel sick in the next hours. I find totally unacceptable that this hotel has apparently no quality standards to the point that it represents a threat to its guests' health. I have been a IHG member for years. This last experience might put me down to stay in a IHG hotel ever again.
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Date of stay: March 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Grace L wrote a review Mar 2021
Milwaukee, Wisconsin16 contributions2 helpful votes
The front desk staff have been nothing short of amazing! Especially Alyssa. They are so accommodating and friendly. I currently travel to Springfield every other week for work and they have been so great about letting me check in early before work. The housekeeping staff is always working hard. Seriously someone is always cleaning something. It's a great location, well lit and the contemporary design is really pretty. I will certainly be looking to stay at candlewood suites again on my next assignment.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Courtenay O wrote a review Dec 2020
Palm Harbor, Florida1139 contributions201 helpful votes
+1
Booked this hotel with a king bed for 12/4/20. When we arrived, Chris, a friendly gentleman at the front desk, informed us we would be in a quiet location - gym next door, but closed at 10. We were tired so we went right to the room - by the elevator. In our preferences, we ask to be away from the elevator, but we were too tired to complain. In the room we were surprised to see a queen size bed. We are not big people, but we are restless sleepers and need space to get a good night’s sleep. I went back out to question Chris, who was still on duty. He told me that in his system, it said KING. This is the third time we have requested a king bed at a Candlewood Suite and gotten a queen. The king size beds at Holiday Inn Exoress 12/3 and at the Hampton on 12/5 were king size! We were also dismayed by the folks who congregated at the elevator. Thankfully they dispersed by bedtime, and we did not have to listen to their loud voices. We would have said something if they had continued talking for a long period of time (only about 20 minutes). The room was clean, and while we were awake, it was nice. Unfortunately, we did not sleep well in the queen.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: Ask for room away from elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joshua Hughes, Sales at Candlewood Suites Springfield, an IHG Hotel
Responded 15 Dec 2020
C0urtenayO, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites SPRINGFIELD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 217-522-5100 or dos.Candlewood@yahoo.com. Sincerely, Joshua Hughes Director of Sales 217-522-5100 dos.Candlewood@yahoo.com
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pat d wrote a review Jan 2020
Wheaton, Illinois146 contributions88 helpful votes
After reading the other reviews I was looking forward to my stay here. I must have stayed on an off night. The elevator was covered in moving blankets, I’m not sure why. There was a pervasive odor on the entire second floor. Perhaps from the trash cans in front of the elevator. The room was clean but the mattress was very lumpy. It is nice to have a kitchen and the staff was very friendly.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield, an IHG Hotel
Responded 5 Feb 2020
Dear Guest, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Kind regards, Carlos Stakely Operations Manager/AGM
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Jennifer L wrote a review Jan 2020
Osage Beach, Missouri576 contributions69 helpful votes
After a not so good stay at another hotel, I decided to try this one. I am always looking to stay at suites so I can do my own meals and stay healthy. Kenny met me at the front desk. Super friendly! Have my reservation and keys already made. Offered me a snack and water. Got to my room. It was nice and clean and just what I needed. Kenny even called my room to check on me and make sure everything was ok. The bed was comfortable and lots of pillows. There was plenty of dishes and things to cook with. But they only give you two plates, two forks, two spoons, so you may need to wash something between prepping and actually eating. They also have a lending center that has crock pots and blenders and griddles, waffle iron and pretty much any small appliance you can think of..love that idea. I had a great stay and will make this my place of choice while in springfield. Which is quite often.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield, an IHG Hotel
Responded 5 Feb 2020
Dear Jennifer, Thank you for taking the time to review your stay with us. We will let Kenny know that you were pleased with his service. We hope to welcome you back again soon. Hospitably, Carlos Stakely Operations Manager/AGM
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RR Steve wrote a review Nov 2019
3 contributions
I stayed for almost 2 weeks. The hotel was very clean and appeared recently renovated. As an extended stay customer, I was glad to have a large fridge, 2 burner stove, and a few pots and pans with utensils to cook 3 meals a day. Maid service is once a week, with free laundry complete with newer machines. Price is very reasonable commensurate with provided services.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield, an IHG Hotel
Responded 18 Nov 2019
Dear Steve, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Hospitably, Carlos Stakely Operations Manager/AGM
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John R wrote a review Oct 2019
Wheeling, Illinois165 contributions34 helpful votes
The room we had was set up for single occupancy although had a queen bed. The room had excellent amenities. Was only lighting on one side of bed so difficult to read in bed. Bed wasn’t real comfortable but desk advised us will be replaced when renovations which are in progress are done.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield, an IHG Hotel
Responded 5 Feb 2020
Dear John, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kind regards, Carlos Stakely Operations Manager/AGM
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PUDSEYCAT wrote a review Sep 2019
Swadlincote, United Kingdom113 contributions165 helpful votes
Stayed here for one night as part of a Route 66 trip, as we had a busy and long trip from Chicago we were fairly late in the evening arriving, check in was easy and efficient and there are quite a few eating choices within walking distance. The room was very large,clean and comfortable. Morning check out staff also very nice and helpful.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield, an IHG Hotel
Responded 11 Sep 2019
Dear Happy Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
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PRICE RANGE
$126 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites springfield hotel springfield
LOCATION
United StatesIllinoisSpringfield
NUMBER OF ROOMS
110
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Frequently Asked Questions about Candlewood Suites Springfield, an IHG Hotel
Which popular attractions are close to Candlewood Suites Springfield, an IHG Hotel?
Nearby attractions include Springfield Antique Mall (0.7 km).
What are some of the property amenities at Candlewood Suites Springfield, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Springfield, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Springfield, an IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Springfield, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Springfield, an IHG Hotel?
Conveniently located restaurants include Smokey Bones Springfield, Abe's Hideout, and Red Lobster.
Are there opportunities to exercise at Candlewood Suites Springfield, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Springfield, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Springfield, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Springfield, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Candlewood Suites Springfield, an IHG Hotel?
Many travellers enjoy visiting Lincoln Home National Historic Site (4.3 km), Dana-Thomas House (4.5 km), and Old State Capitol State Historic Site (4.7 km).